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September 2019 by Kathryn Marlar
Having been a customer at this Merle Norman for many years and having spent hundreds of dollars over that time, I am extremely upset that I have not been refunded my $200 in a timely fashion. I returned merchandise; I got the receipt that $200 was owed to me, and have waited patiently for over 30 days. The last time I called, I was told that the owner was on a trip. That made it perfectly clear that the owner was not taking care of business in a professional manner. Today, I called again and was told items bought in the "boutique" could not be refunded in dollars, but had to be refunded in merchandise only. Well, I will certainly go select merchandise for the $200+ that I am owed, but I will no longer be a customer at this location. Maybe it's time I tried Mary Kay.
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May 2019 by Shelly Vandoren
Amazing products that stay up to date with the current trends and technology! Excellent customer service; helpful and knowledgeable.
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May 2019 by Vickie A.
I waited for my refund for six weeks which I feel like is pretty unheard of when an owner does not pay close attention to what kind of PR she is creating for her shop. Buyers please be aware that this store is one in which you will need to make sure that you want what you buy, because if you return it you will answer to Marla the sales woman, and then if you choose the refund. You will wait a month or more to receive it.
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January 2019 by mamere
Great product and a very nice and comfortable store....however all my future Mearle Norman purchases will be at another location....I purchased several items as an early Xmas gift for a friend here....spent several hundred dollars...my friend went in to exchange ONE item on the forth day after Xmas and was told that she was 2 days past the 30 day time period that the store was obligated to allow an exchange for a different product....words were exchanged and it all went downhill...very snotty and rude attitude for any retail establishment, especially when directed at a repeat customer, but honestly, not the first time I have noticed such an attitude at this store....plenty of other Mearle Norman stores where customers are appreciated and customer service is valued.....
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January 2019 by Lynette Kimbell
Great cosmetics. Caring friendly helpful management.
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January 2019 by Judy Mitchell
This is a cozy place , atmosphere of her store is just adorable clothing shoes makeup foundation of all kinds at a very reasonable price
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January 2018 by InVersion Band Dallas
Excellent customer service & products. I bought a few gifts for my wife and Marla made us feel like special. Highly recommended!
