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February 2024 by Binhminh Tran
This is the corporate business store. It's employed many helpful agents here. Promotion and free phone switch phone company performing here. Payment taken here. This is the right place to check for promotion and switch your service all is done here. Second best from T-Mobile. Good location right in front of a Korean market shopping center.
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September 2023 by Sapphire
I would like to say Thank You to Emely and Yesenia for your help on 9/1/2023 with my phone issue. You went above and beyond and I really do appreciate you two. Every time I come into this store I get the help I need and it's always with Emely. Everyone in the Metro Pcs located on 14th St. Ste A is so nice and very professional.It's always clean and smell so good. Go see Emely or Yesenia.Love y'all.
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September 2023 by aaron collister
HORRABLE THEY PUSHED A PKONE ON ME THEN WOULDNT RETURN IT OR TRADE IT ONCE I WENT BACK. CALLED CORPORATE AND WAS SPOKEN TO RUDLY AND THEY HAS NI CONCERN ON MY ISSUE. DO. NOT USE METRO. ESPECIALLY THE ONE ON SEVENTH IN PLANO TX. NOT HAPPY AT ALL. RUDE AND SCAMMERS IF YOUR INFO.
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July 2023 by Benjamin Blackard
This store and the employees are great with customer service.Emily has been a fantastic person to talk to and has helped me with all the things that I have had.Don't get rid of her.Awesome employee ????.
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February 2023 by peggie graham
Great service for phone and now wifi
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February 2023 by Tone Ga
Rates are great 5 years and satisfied
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January 2023 by Julie Reyes
Great customer service. No issue
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January 2023 by J M
Great customer service. No issue
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December 2021 by Keisharene S.
on 12/23/2021 i keisharene santiago was retalaiated, discriminated, harassed and threatened by store manager carlos and asst.manager jesus at approximately 7;30 pm at 330 k ave plano texas. i went into the location after i called first with metro customer service on the phone because the stylo 6 phone has gave me numerous technical problems and i wanted them to warraty exchange the stylo for a nokia x100 to prevent another exchange for the same similiar phone complications. customer service had recommended the store grant the request but assist. manager jesus just didnt want to accomodate a good customer that has been with metro since jan 2008. the computer states i been a memeber since 2016 but thats a error ive asked that to be corrected for years and that have not been updated.my arcatel tablet had a data issue and jesus did send off for a warranty exchange waiving the fee. however, store manager carlos and assist. jesus was mad at me because i threatened to file a complaint. so out of retailiation store manager carlos told jesus email lp larry meaning loss prevention. i asked jesus who was that and how was it related to what i was inquiring about. at first, he lied in said it had nothing to do with me but then changed that statement in said they gonna get loss prevention larry to stop me from being able to come to metro pcs corporate office of stores and i should just leave it alone and not make a complaint. i was intimidated and retaliated against thats inappropriate. i had asked store manager carlos to call district manager norma why i was present he denied me that and told me she was informed. i asked him to give her my number for a call. assist. manager jesus told me since i was not gonna leave it alone by filing a complaint he was gonna charge me a fee for the stylo 6 warranty replacement phone. that was retaliation and etc. store manager carlos had informed me what i needed to do because they was only giving me 2 options 1. pay for a upgrade are 2. get the same warranty replacement for the stylo 6. carlos did advise me to call customer service and ask them for a store credit in order to get a upgrade and that would allow the nokia 100 to be covered but dont tell metro he informed me of that. i made a complaint to customer service for metro pcs. i've never been treated so cruel by any metro pcs employee's like i was treated at 3300 k ave plano texas. my request is that fee's for tablet warranty replacement waived and fees for warranty phone replacement waived. also, for the inconvenience and misconduct of employee's im requesting administration write them up on disciplinary and emergency adequate disciplinary measure taken effective immediately 12/24/2021.also requesting loss prevention larry not conspire with carlos and jesus to stop me from coming to any metro pcs because they mad because i threatened to file a complaint and not leave it alone as they advised me to. this investigation can move pass the district manager norma on too a higher level the regional manager as well as corporate for a emergency theral investigation. this type of conduct is prohibited by metro pcs riles and regulations. respectfully submitted keisharene santiago c/c; file email:
[email protected]
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December 2021 by Latosha Schooler
Eli was so helpful and sweet!! The whole process was fast and simple.
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October 2021 by Mario Queroz
Great service
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September 2021 by DarkPhantom
Solid place, totally went there, not to the 5 below right next door
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November 2020 by Richard Chichakli
Nice and helpful staff, but the same t-mobile
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September 2020 by BetterThenYew _-_
In experience
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January 2020 by Andrea L.
They be scamming at this metro. Be careful just go to a metro in the hood, you'll get better customer service AND not only ONE plan option. Smh
