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February 2024 by Atlas S
Do NOT go here. I went in and bought a new phone and the guy told me he would call me in 2 days to switch my phone number over to my new phone. He never called me, so eventually I called the location and had him switch my number over. He told me that he switched my number over and that I was on my old service which was mint mobile, so I thought I was good.That is, until I receive the text saying I have a payment for Metro PCS. It turns out the guy at that location created me account with Metro without telling me, created a random address and zip code for it, and put that new number that was on the new phone on my old phone without me knowing. I ended up having to pay multiple payments now on two phones, without my knowledge. I've called to get my numbers switched back to my service and that number taken off, but I didn't know the eight digit account pin because I didn't create it he did. I didn't know the zip code because I didn't create it he did. This was the random address he put on my account: 365 Uptown Blvd Cedar Hill, TX 75104. I now have to stay on metro because apparently my phone service will be locked for 6 months. According to the guy in the store "that was a disclaimer and he didn't need to tell me" This store is awful, never ever go there. (Also if you're the guy who made that account and you're seeing this: I hope you burn in hell.)
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October 2023 by Carlos Hernandez
Goodyear guy helped me a lot meet guy bilal
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October 2023 by Godwin Bollin
This is the worst T-Mobile store. The guy behind the counter did not transfer my contacts or photos or apps. He complained that it was going to take home awhile. He kept taking annoying deep breaths or I was getting on his nerves. Maybe go flip burgers as a source of income. Costumer service is not you niche.
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September 2023 by Yodirt
5 stars because of Baba!I always go to the phone store with my mom because she is getting older and I don't want her to be taken advantage of.However, that is not the case with Baba he will only sell you what you really need. He really goes the extra mile to ensure you leave with a phone that will suit you and your budget.
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September 2023 by Edgar Caballero
Very good experience with store. I highly recommend you to this store other store I always faced problems but this store been very help full .Even I found this store very clean .Person in store help with each and every thing that includes data transfer and information.Highly recommended !!
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September 2023 by Guadalupe Estrada Reyes
The phone I purchased is glitching not even within 6 months of me buying it. The sound lowers by itself, the screen freezes when I'm trying to scroll or the screen will just turn black. When I first went in, they showed me the phone that had already been opened from the box. I thought it was the display phone since they did not have it out on the floor, but when I agreed to purchase it, they proceeded to use that one. I should have asked for one that had not been opened if it meant I did not have to be dealing with this phone.
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August 2023 by Erik
I recently had the pleasure of patronizing MetroPCS, and I must say it was one of the finest retail experiences I've ever encountered. From the moment I walked into the store, I was greeted by a sense of professionalism and a genuine willingness to help, which made the entire shopping process not only seamless but also genuinely enjoyable.The highlight of my visit, without a doubt, was the fantastic deal they secured for me on a Samsung smartphone. The team was well-versed with the latest promotions and was keen on ensuring I received the best value for my money. It wasn't just about making a sale; it felt like they genuinely wanted to ensure I was happy with my purchase.Moreover, the staff was knowledgeable and patient, answering all my questions and clearing any doubts I had about the device. Their expertise instilled confidence in my choice, ensuring I left the store feeling certain about my purchase.In an age where retail experiences can often feel rushed and impersonal, MetroPCS stood out as a beacon of customer service excellence. Their commitment to providing top-notch service coupled with unbeatable deals truly sets them apart in the competitive world of telecommunications.To anyone considering a new phone or switching carriers, I wholeheartedly recommend MetroPCS. It wasn't just a transaction; it was an experience I won't soon forget.
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May 2023 by Samantha B
Not a fan. They will always try to sell you something you don't need. It's always a very slow process and the sales person is pushy.
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November 2022 by Hailey Schroeter
Ali was awesome—Fantastic customer service! He truly went out of his way to make a genuine, meaningful connection with me and the other customers he helped with their phone contracts today. I could tell he really cares about his job and values the customer experience. Thanks Ali!
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November 2022 by KayyMichelleVlogs
Ali was absolutely amazing!! He went above and beyond to help get me the phone I wanted at a price I could be happy with!! I Will always go back to see Ali!!
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July 2022 by Gobind Singh
All of their phones on display are not in stock. You are better off ordering a phone online.
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June 2022 by selena raheemani
Arsalan at the 15th street and Custer was so helpful. He was very welcoming and answered all my questions. He helped me to get the best deal. Will surely refer this location.
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May 2022 by Ivonne Butler
The gentleman Arsanal ' at the 15th & Custer location was so helpful, so efficient, he was so busy, and he remained nice and taking care of all the customers being polite letting them know, he'd be right with them.; So different from other locations
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December 2021 by Keisharene S.
on 12/23/2021 i keisharene santiago was retalaiated, discriminated, harassed and threatened by store manager carlos and asst.manager jesus at approximately 7;30 pm at 330 k ave plano texas. i went into the location after i called first with metro customer service on the phone because the stylo 6 phone has gave me numerous technical problems and i wanted them to warraty exchange the stylo for a nokia x100 to prevent another exchange for the same similiar phone complications. customer service had recommended the store grant the request but assist. manager jesus just didnt want to accomodate a good customer that has been with metro since jan 2008. the computer states i been a memeber since 2016 but thats a error ive asked that to be corrected for years and that have not been updated.my arcatel tablet had a data issue and jesus did send off for a warranty exchange waiving the fee. however, store manager carlos and assist. jesus was mad at me because i threatened to file a complaint. so out of retailiation store manager carlos told jesus email lp larry meaning loss prevention. i asked jesus who was that and how was it related to what i was inquiring about. at first, he lied in said it had nothing to do with me but then changed that statement in said they gonna get loss prevention larry to stop me from being able to come to metro pcs corporate office of stores and i should just leave it alone and not make a complaint. i was intimidated and retaliated against thats inappropriate. i had asked store manager carlos to call district manager norma why i was present he denied me that and told me she was informed. i asked him to give her my number for a call. assist. manager jesus told me since i was not gonna leave it alone by filing a complaint he was gonna charge me a fee for the stylo 6 warranty replacement phone. that was retaliation and etc. store manager carlos had informed me what i needed to do because they was only giving me 2 options 1. pay for a upgrade are 2. get the same warranty replacement for the stylo 6. carlos did advise me to call customer service and ask them for a store credit in order to get a upgrade and that would allow the nokia 100 to be covered but dont tell metro he informed me of that. i made a complaint to customer service for metro pcs. i've never been treated so cruel by any metro pcs employee's like i was treated at 3300 k ave plano texas. my request is that fee's for tablet warranty replacement waived and fees for warranty phone replacement waived. also, for the inconvenience and misconduct of employee's im requesting administration write them up on disciplinary and emergency adequate disciplinary measure taken effective immediately 12/24/2021.also requesting loss prevention larry not conspire with carlos and jesus to stop me from coming to any metro pcs because they mad because i threatened to file a complaint and not leave it alone as they advised me to. this investigation can move pass the district manager norma on too a higher level the regional manager as well as corporate for a emergency theral investigation. this type of conduct is prohibited by metro pcs riles and regulations. respectfully submitted keisharene santiago c/c; file email:
[email protected]
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October 2021 by Grace Chambers
I needed a new phone so I went to a corporate store in Plano, chose a phone on display and waited for 30 min just for them to go look in their storage and tell me the phone wasn't available. I was not happy because I expected a corporate store to be much better at their service. Anyway, they did call around checking other stores and found this location to have the phone I was wanting to get. I came to this location and Eddie was the one to help me out. He was very friendly, helpful and professional. At the end of my purchase he said the charger was included in the bag. I was surprised because the guy at the corporate store said it wasn't included and he was gonna sell me for around $29 or $39 (I don't remember the exact price).I am gonna stop coming to that corporate store in Plano and come here at this location instead. Great job Eddie!
