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March 2024 by Martha Ontiveros
Love this Bank. Always nice and relaxed environment. I also became familiar to the staff, they know me and talk to me in a very close friendly way. I hate the long lines, the crowded other banks are.So this is definitely my Bank!
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February 2024 by Nadia Matchum
Bad online customer service. No support for my issues to log into my account but they still charge a monthly fee and won't wave it. Now I have to pay a fee to close the account. Terrible.
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February 2024 by Fareed Hussain
I opened up business and personal accounts here. I’m very happy with customer service.
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October 2023 by Tammy F.
Horrible bank, charged me $20 to close my account because it wasn't opened long enough for them.
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August 2023 by Steve Dortch
Not a fan of this bank. I opened a new account, but after taking the opening deposit, they put the account on hold and required me to appear in person at a branch to verify my identity. No thank you.
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May 2023 by Leslie
great customer service, transparent when I have to work across states.
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March 2023 by Shelby Sand
This place is almost never open; impossible to get to if you work a regular job. They don't even stay open til 5 - they close at 4. Hancock Whitney has terrible customer service all around as well.
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December 2022 by Vasudev Bv
Friendly staff and excellent customer service
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September 2022 by gina wolf
Terrible service
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February 2022 by Lauren Marie
I grew up in Hancock County Mississippi just blocks away from the original location of Hancock Bank. I was excited when I moved to the area two years ago that a branch was close enough that I would not have to change banks. BUT, this location is pretty much never open and it takes days to get deposits into accounts because they are just never open. I don’t get it. It’s going to be a nightmare to change banks, but I am unfortunately pretty much at that point.
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January 2022 by Ashutosh Sharma
They look for ways to charge customer fees and penalties when every other bank has given up overdraft fees. Not at all customer friendly bank.
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April 2021 by Mike S.
I have found HW Bank to incredibly difficult to deal with. I was forced to open two accounts in order to have my mortgage with them, and they make it incredibly hard to move your money, get your money and now that my mortgage is no longer with them, they want to charge me to get my balance back or i have to go into a branch. Interesting business practices and I will NEVER use them for anything again...
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July 2020 by Tai Sawalha
The worse customer service ever
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October 2019 by Nasim Shakeeb
For the last week or so, my other Bank try to reach someone for loan payoff, no response, I called leave message, no response, I even went to the Bank, no help, what a POOR service
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October 2019 by nathan nelms
The atm robs you
