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December 2023 by Jeff Vance
Nice clean range and store. Some of the guys working behind the range counter have bad attitudes. Watch your time. I suggest using a timer. They are sticklers for time, but don’t measure it well. I had 16 minutes left and the second range marshal said I had about 10 left.With that said, the first range marshal (young female) was very helpful and courteous. Helped me clear my jam.
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December 2023 by Michael S.
These are some of the nicest and most knowledgeable folks around. I have been there several times to shoot and shop. The range safety offices are personable, which if you have shot at many ranges in the DFW is not normal. I have also purchased rifles and suppressors and their systems make it quick and easy. Did I mention if you purchase a suppressor there you can visit it any time and even shoot it while waiting on the ATF.
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November 2023 by James Dean
This the WORSE gun store/range in the metroplex. The manager reminded me of a used car salesman. I could tell right off he was a total flake. A employee told me they were having a hard time keeping members/customers. I witnessed many reasons why. Texas Gun Experience is the store to compare all other to. Top notch service and knowledge. Never a reason to give excuses for bad service at TGE. I just finished reading all the EXCUSES on the bad reviews. They just don't seem to get customer service is paramount. One reply plugged their services and hardly addressed the complaint. Another a member was approached WHILE SHOOTING to ask for NFA paperwork!!! While shooting!! GEEZZZ! Stay away. I would give a ZERO star. Plano TX location. I see this store going out of business shortly. What matters is how a business addresses their shortfalls. This one fell off the cliff. Read the bad reviews and the replies. I just read a review posted a YEAR ago about not being able to view inventory online. Reply was we are working on this. LOL, A YEAR later still no progress. This place either improves to be on par with everyone else or goes out of business. What retailer has NO online inventory search?
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November 2023 by Db R
This is by far my go to range. Store is absolutely awesome with nice products on top of customer service. Would highly recommend to both new and experienced shooters. Staff was extremely helpful and patient especially with a first time AR owner. I appreciate that.
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November 2023 by Donald Tolnai
Amazing customer service today. Very nice. Established range and great firearm variety. They were very friendly to my children and I as we went in today to look around. We definitely will be back here for those. Wondering yes, they do offer veteran discounts.
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November 2023 by T D
Came here with my wife for an archery lesson. H was an excellent instructor and both my wife and I learned a ton through him. All the employees I've talked to here are great. Would definitely recommend checking this place out.
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November 2023 by Barry ..
Great, professional, and well ventilated range. The staff are friendly, the place is always busy. I like the range and they also match pricing from other physical store locations. Overall a great experience and I go weekly.
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October 2023 by Camille Rose
I’m very new to shooting. Had a private session with Nick. He was amazing. He is very skilled, professional, and a fantastic instructor. This is something to take very seriously, and even though I was nervous, it still was a great experience. Nice facility as well, friendly staff. Thanks so much Nick!
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October 2023 by Daniel McAdams
Overall great range. But for those looking to dial in a hunting rifle at the rifle range (which can at times take a couple hours or more), it is important to note that you will only have an hour on the range before being asked to leave/get back in line or start over. It may just be a weekend thing when it is really busy (which is understandable). However, im rating my visit at 3 stars for two reasons:1. 1 hour simply isnt enough time for sighting in hunting rifles. Im not even sure I really got a full hour tbh. Even when I checked out, the person helping me also agreed 1 hour really isnt enough time. I would recommend increasing the alloted time on the rifle range to be at least 1 1/2 to 2 hours before asking shooters to leave/get back in line. One hour is enough for pistols.. not for rifles.2. It may have been posted somewhere and I just missed it. But it would have been nice, being that I told the person helping me that I had never been to this range before, that I would likely only have 1 hour or less to shoot. Granted I knew I needed more than an hour ahead of time, I would have considered going somewhere else where I would have more time.Again I think it is a great range overall… there are just some considerations that I believe should be thought over concerning the rifle range to make the experience a better one.
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September 2023 by Chase Birdsong
Poor customer service, when trying to cancel was told conflicting information when trying to cancel the account. After canceling they continued billing for 5 more months, without sending documentation that apparently was needed to cancel. Would not recommend using this company outside of one time range visits.
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September 2023 by Nate
Scheduled a lesson here and had to cancel because something came up. I cancelled the next day which was still over a week from the lesson and was well within the cancellation period. I was still charged, I then disputed the charge and their response was you entered your credit card info so you agreed to pay. They mentioned nothing about the fact that I cancelled my lesson within the parameters of their cancellation policy. Won't spend my money here and I would be careful if you do.
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September 2023 by Sara Hamilton
Used the archery range and took a lesson with H. He is a good teacher, very patient. Gave me some great shooting tips!
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September 2023 by Leo Espinosa
Very clean and nice place, but seams it takes a while to get a lane, then the hour goes by so fast while your shooting, I feel their rushing out 15 minutes before your hour ends.
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September 2023 by Natalie Dungca
Everyone working here has been kind, knowledgeable, and helpful. I want to single out Jonathan with how above and beyond great he has been. I felt respected and heard which can be rare as a woman buying a firearm. 10/10 would recommend
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August 2023 by Ronald Frazier
Great selection and fully in stock. No lower grade items all mid range and premium quality guns parts and ammo. Archery selection is Top Tier you do not want to miss out on available items here.
