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February 2024 by Brian Lauterbach
Veronica is one of the most friendly and honest front desk agents I have ever met. She legitimately cares about each guest and their individual situations. Thanks for being amazing!Safety: Full Time Armed Security and a rapid police response eliminates most of the possible abatement issues
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January 2024 by Vicka Cox
Do not stay here if you want to consistently be harassed by housekeeping. Coffee is horrible. Staff is worse. AVOID AT ALL COST. We got kicked out over Lucy the main housekeep starting lies about us. I never got to tell my side of the story, they believed her over us. We've been staying here for a year.very rude, and unprofessional.
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December 2023 by Professor Chaos
Got locked out for 1 hour & 30 minutes @ 12 am. After that they made me check out & check back in the next day to change my rate to $68 to $90. Without telling me.
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November 2023 by TeTe G
Thank you Motel6 for leaving the lights on for me. I have been staying with Motel6 for about 3 months and I must thank Motel6 for a pleasant stay. And thank you staff for all that you give. Your friend TeTe
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November 2023 by Shanina Shumate
A friend stayed at your hotel. When calling, no one picked up the phone for 20 minutes. When someone picked up the phone he did not transfer the call and and said my friend would call me back.After my friend left and his phone finally charged, he stated he never got the message.This is unprofessional. This is disturbing that someone would not pick up the phone and never relay a message or transfer my call.
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November 2023 by Stacey Shipley
Absolutely, without a doubt, top-notch customer service. Veronica in the front office is the absolute best to talk with about any & all your needs or issues. Lucy and her staff in housekeeping are always so sweet and pleasant to talk to. You won't find a group of employees that work together better than them. The entire staff are just as a whole the most friendliest, helpful, and polite people you could ever ask for. Thank y'all for everything you do.
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October 2023 by Briana Jaramillo
Expecting and staying here longer then intended definitely feels like my family and I have overstayed our welcome some days as far as housekeeping, occasionally a cricket or fly may come in so that’s within normal limits; no pest or infestations. Slight painted over mold in the bathroom. Complimentary coffee/ tea, onsite laundry space is a plus, vending machines are low in stock but fast food and convenient stores are nearby. Front desk woman’s communication/hospitality is accommodating and very tactful. Security is highly visible and leaves no space for congregating which is also a plus. Plano PD patrols the area from time to time to ward off criminal activity or responding to calls. With public transportation within walking distance price is reasonable considering all the factors.
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October 2023 by David Moon
Rooms are generally fine. No roaches but bugs do get in from the outside (huge meaty crickets). Problem was the lady who works during day on weekdays - I think she may have some sort of emotional disorder but prone to screaming and irrational (or at least unprofessional) behavior. Noticed she was a bit off from get go. On last day I decided to extend stay for 5th or so time. Let them know and was told it would be 25 dollar fee (note this is 40% of room price) if I didn't pay by noon. Was stuck on work calls and it was already 1145 so agreed. However starting at 1230 she called incessantly which was highly disruptive to my work. At 1pm she said she wouldn't extend room in a hysterical manner? Why in the world would you charge 25 dollar fee if you're going to freak out 30 min later? What is the point of fee other than a money grab?
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October 2023 by weldon presley
I book a room a week in advance I called the front desk and told them of my needs which was I needed a down stairs room on the out side back because I have 3 pets small lap dogs that are service dogs to my wife who just had open heart sergery just less than a month ago I stayed there for a week with my pets and they were aware of it but when I maid the reservation for my wife follow up I came back to them but when I got there to get my room they told me that I could not stay because I had thre pets and they only allow two so they canceled my reservation and said there was nothing they could do so then I was stranded with out a place to stay and had to look elsewhere I did find another place that give us accommodations and allowed my three pets motel 6 did not even try to help knowing I had traveled for 3 hours to come down here to plane for my wife's follow up from surgery I have never felts so disrespected but it will be a cold day in hell before I ever stay at motel 6 in plano tx ever again
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September 2023 by Daniel
The people at this Hotel were very friendly and helpful with all needs. Would definitely stay here again Recommend this place to stay.A-plusfor allowing animals.
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August 2023 by Daniel Newton
The people at this Hotel were very friendly and helpful with all needs. Would definitely stay here again Recommend this place to stay.A-plusfor allowing animals.
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July 2023 by Haley E
The room was very nice. Beds were big and clean. No bugs. AC kept the room cold despite the 100° outside heat. No shampoo and No coffee. Neighbors were reasonably noisy. I could hear them come in and out but nobody screaming or fighting.The best part is it was right next to the drs office I was visiting from out of town.Rooms: I always check for bedbugs because I got them once a long time ago. I never ever want to go through that again so I ALWAYS CHECK before anything comes into the room. I turned the mattresses over and I saw no signs of any bugs at all. It looked new.The city itself was very loud but the AC drowned out most of that.Safety: Unusually busy at night even for a hotel. Lots of people hanging around. I wouldn't say they seemed sketchy. I think it was mostly smokers getting out of their non smoking rooms for a cigarette. Nobody bothered me or made me feel afraid.
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July 2023 by Daniel Aleman
First room I was in had bed bugs. My options were limited so I switched rooms instead of going somewhere else like I should have. Second room had peeling flooring, holes in the drywall, and the towel rack falling off the wall. Third room had an ac unit that sounded like a tractor and didn't cool very well. And the pool has been drained.
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July 2023 by luh kitty
There was no Wi-Fi the whole week we stayed here. Then the amenities didn’t work the washer and dryer is broken as well as the vending machines. My room wasn’t cleaned for 4 days.. And then the front office lady called me and asked us not to be outside partying but we weren’t outside partying the people next to us were and I asked the people next to us if they got a call and they said no. So I don’t appreciate being blamed for something we didn’t do. I feel this was money wasted (550$ I paid to be treated like trash) and this was the worst stay overall I’ve ever experienced anywhere. don’t go here unless u want bad service.
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June 2023 by Malleni Sai dinesh
This is the most peaceful and comfortable place I have stayed in the recent past. Thanks to the management.
