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December 2023 by holly brooks
I wasn't looking forward to having to go offsiteto get my car (the airport was sold out) but it was a very pleasant experience. The gentleman made sure the car was in perfect running condition before he handed me the keys. Upon return he was quick to get the car checked in. Uber was also quick to pick me up from this location to take me to the airport.I would rent from here again if the airport was sold out.
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April 2023 by Andy Bayne
The manager of the National Car Rental, Plano off 121, The Boardwalk at Granite Park, does a fantastic job running this location.
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March 2023 by Briana McKee
Outstanding customer service. Wonderful, professional staff that is always accommodating and reasonable. I rent frequently for work and will reschedule a work trip if National cars aren’t available. They are the best.
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September 2022 by Varun
Not a good place to pick rental car, long wait time, less number of customer executives handling National and enterprise both.
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January 2022 by Tom White
Kurt took care of extending my rental quickly and efficiently. This is a small stand alone office but it was clean and the folks I interacted with were all great. Glad I decided to go here instead of going all the way back to the airport. Saved me a bunch of time both drive time and time getting the car extended. ?
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December 2021 by Christian Mathew
Super helpful staff!! Everyone here willing to do anything to make sure my experience was great!
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September 2021 by Quazzy N.
This national has A1 hospitality and customer service. Kurt always took care of me as for car size needs and exchange because it needed service. Got me in a new one when they have it available
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August 2021 by Joshua S
Normally great service. All of that changed in March. You can reserve a vehicle well in advance only to show up and no vehicles available.
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February 2021 by itsmeemariyo
Great place for a rental.
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February 2021 by Syed Humaid Hasan
First time renting from a city location. I always skeptical of city location because they tend not to have the best cars. But safe to say national is rocking. And to complement the amazing car the customer service is AMAZING. You’ll not be disappointed, any questions answered without hesitation and always ready to help
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February 2021 by Thomas Stone
Great smooth experience! We were in and out within 10 minutes!
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December 2020 by Marcheta Gardner
Renting from National is easy and fun! When we traveled, it was exciting to see which car would be available. Now that we have limited travel, due to COVID, I haven’t had much opportunity to rent.
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December 2020 by Romin Jain
Charged 50% more than quoted rate and no explanation given after 3 calls to customer care.
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December 2020 by andrew green
I was a little late returning my rental. I was charged another day and all other charges. I do not think that was fair.
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December 2020 by Scott Stewart
I am an Elite Member. Recently I rented a vehicle with a weekly rate. When I returned the vehicle it was several hours before the end of the 7th day. Because it was Thanksgiving they didn’t credit me for turning it in until the next day and charged an extra day. They were unwilling to credit me. This is how you lose customers.
