September 2022 by Cherie Strand
Reserved a truck from Penske to be picked up in Mesquite, TX at 7am 2 weeks ago. Got multiple confirmations on reservation. Got to Home Depot, pick up spot, was told they didn't have the truck and that we would have to drive to Plano, TX. When we finally got the truck, the ignition switch fell into the dashboard. Have been waiting 40 minutes for someone to show up to fix it. Was told it would be a 20 minute wait. Second time in a month that we have had problems with Penske, reservations and waiting. Will not use them again. Hoping to be able to move at some point today.