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February 2024 by Jas Love
Had a flat tire late afternoon, called 3 different shops they were the only one able to fix it the same day. Jose took my car in right away after learning that I have to work the next 4 days. I truly appreciate their help, thank you so much!
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January 2024 by Mel Lopez
The gentlemen at the front desk (one, I believe was the mechanic) were courteous and knowledgeable. The rear brake work was done quickly and thoroughly. Very happy overall. Thank you!
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January 2024 by Chris Long
I love how pep boys takes care of you and does the job right. They aren't trying to sell you stuff you don't need and work in a timely fashion. No wonder they're so busy all the time!
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January 2024 by Tom Robertson
Honest and great service!
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January 2024 by Chris Thomas
I initially met with PK and he is always professional and wonderful and customer service focused. I usually have an outstanding experience as well and the care consideration put on my vehicle is always tremendous but this visit I had a rude experience with an employee. I always appreciate good service when it comes to my vehicle but I do not know if I will return or not based on my experience with this gentleman.
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January 2024 by Jedidiah West
Called me up to reschedule since they didn't have the tires I ordered. When I arrived early for my new appointment, they were already ready to receive me. Took care of business quickly and did a good job.
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December 2023 by Mister Able
Manager refused to help us with our flat tire. Said it would take at least an hour (there were no customers at the store besides us and no one in line -- in the driveway). It was late in the day and about 25 minutes until closing. The employee was hiding behind the front desk (pretending to not be there).
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November 2023 by Ali Saeed
I came in for a tire fitment, and these guys were super helpful and got me taken care of very quickly. Love this location recommend it to anyone in need of new tires and oil changes!
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October 2023 by Mami Chula
This location is very deceitful. Manager will lie to you and overly quote you prices. If you are a WOMAN they think they can tell you anything and you will believe it. I was truly disappointed with the service I received. Yes I needed brakes but they were trying to have me purchase rotors and I did not even need new rotors they just wanted more money out of me. If you don’t know anything about cars they will get over on you. Ladies beware.
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September 2023 by J J
I have been coming to this Pep Boys for many years, and fortunately I can say that I had never have a bad experience with them. Not everything is perfect, but if you are reasonable in your requests and expectations, they will deliver and make their best effort to keep you satisfied. I have had very good experiences with Mario, who is always thorough inspecting my vehicles and doing top notch mechanical work without trying to push unnecessary things. In the reception area, I have deal with the guy named PK multiple times, and he is always trying his best to help the customers, and I have had purchased my last 4 set of tires from PK. Very satisfied with the results.
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September 2023 by Allen Harben
Horrible experience. Do not go to this location!I went in for a battery change for my girlfriend’s car; Ford 2016 sub 80000 because I didn't want to drive back to my house to change it needed more tools than normal because of the location of the battery. After seeing 4 mechanics around the car I went out to see her intake taken apart I told them that is unnecessary and that if you go through the top one 14mm and lifter on the windshield wiper arm two torque bolts and a 4 plastic clips and the battery comes out right below the front window. I was ignored and later got a check engine light for one of the intake sensors went back "fix" that and now continue to have engine codes regarding intake and parts that didn't need to come apart in the first place.
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September 2023 by Jerome Craft
The issue I came in to have fixed is STILL THERE!!! Also I asked to have ALL belts and filters replaced and neither were done. Only the oil and air filters were replaced. There are 3 other filters I know of that need replaced!!!! I guess they DO NOT listen when told what one wants completed!!!
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September 2023 by Martha G.
I am from out of town and got a nail in my tire and decided to get 4 new tires, long overdue! I set up an appointment online. P K helped me as soon as I came in the shop and assured me that the car would be done by the end of the day. He did exactly what he said! Great service, tires are great, and the price was great!!
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September 2023 by Raul L.
El peor servicio q eh tenido con mi auto, tuve una llanta ponchada que se veía claramente ya q el aire estaba saliendo y lleve mi auto a esta locación. La primera impresión fue fatal al ver a los trabajadores jugando entre ellos y al preguntarles si me podían ayudar la respuesta fue un chiste pesado que pincharla era súper fácil. Les di las llaves del carro pq me dijeron q harían el servicio y después de 40 min con el carro me llaman y me dicen q la llanta no tenía nada, les trato de explicar q yo vi que estaba ponchada y hasta se los escribí pq quizás no me entendían bien ya el no hablo tan bien el inglés, la respuesta fue "racista" diciéndome q no era su problema que no hablara bien el inglés y q no era su problema ni el idioma ni la llanta ni el carro y entre ellos se les escuchó claramente el "y ni vengas mas por acá ". Estoy seguro q todo esto quedó registrado en la cámara del lugar por si alguien de la gerencia tiene alguna duda. Tuve q ir a comprar una espuma para la llanta y poder llegar a mi casa e ir al siguiente día a otro lugar. Fui el jueves 31 de agosto a las 7:00 pm. Al día siguiente fui a : tire Store service center ubicado en 4001 FM-157 Euless y efectivamente me dijeron q estaba ponchada y me ayudaron con la llanta. Conclusiones, pésimo servicio y racistas quiero q quede bien claro esta última palabra. Worst service I have ever had with my car, I had a flat tire that was clearly visible as the air was coming out and I took my car to this location. The first impression was terrible when I saw the workers playing with each other and when I asked if they could help me, the answer was a practical joke that poking it was super easy. I gave them the car keys because they told me that they would service me and after 40 minutes with the car they call me and tell me that the tire had nothing on it, I try to explain that I saw that it was punctured and I even wrote to them because maybe not They understood me well and he didn't speak English that well, the answer was "racist" telling me that it wasn't his problem that I didn't speak English well and that it wasn't his problem either the language or the tire or the car and they heard each other clearly the "and don't come here anymore". I'm sure all of this was recorded on the venue's camera in case anyone in management has any questions. I had to go buy a foam for the tire so I could get home and go to another place the next day. I went on Thursday, August 31 at 7:00 p.m. The next day I went to the Tire Store service center located at 4001 FM-157 Euless and indeed they told me I had a flat tire and they helped me with the tire. Conclusions, terrible service and racists. I want to make this last word very clear.
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August 2023 by Eric T.
Never Again!!! Pep Boys used to be a auto garage that would give you a fair deal for your repair dollar...not any more. Was surprised they could check my vehicle without any wait and soon found out why....no one in their right mind goes there anymore.Went in knowing what was broken but they still wanted a $100 diagnostic fee...then they wanted $550 for a job I'd been quoted $200 elsewhere. I told them to forget it and the Mgr. agreed that was a ripoff quote and apologized saying that's how much corporate wants.I had it fixed elsewhere for the $200...Good riddance Pep Boys!!!!!!!!
