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February 2024 by Loretta Hannah
I booked a vet visit for mandatory shots, WHICH I don't agree with totally, but you can't get grooming services otherwise. Fine, but they texted and emailed me every day several times a day for the past month, driving me crazy until I canceled the visit simply to stop the constant pestering. I am so done with automated text and email reminders.
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January 2024 by Brenda Fuller
This is a store that we shop at frequently. We bought a filter for our aquarium and ran it with the other filter as told to us by a sales associate. As soon as we took the old filter off, the new filter quit working. We brought it back to the store and they wouldn't honor a refund because we had thrown the box away. We will never shop at this store again!! I would give them no stars if I could. Bad customer service!! We have never had trouble at this store until now. I read the return policy, within 60 days, no questions asked. I am a manager at the Dollar Tree across the street. I would never treat a customer like that! The young lady with short dark hair and tattoos should not be in management!!
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January 2024 by T Ramirez
the store is well stocked and the customer service is great ?
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January 2024 by Dan Lewbel
Ordered 2 very large $59.99 bags of crystal cat litter online for instore pick up, to take advantage of the offered additional savings on the website. Since only one of my two ordered items was available (although both showed in-stock online when I paid for it) when I got to the store, the entire order was canceled. Bounced me to 3 different employees till they figured it out. Then told me the computer cancelled it because it "will not let the store stock be depleted", OK... but it will be depleted when I buy it in person. But I did not go there. I went back and got the bag of litter myself. They said they would sell it to me with the online discount. When I got home, I checked, they sold it to me for $10 bucks more then I had paid online earlier.
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January 2024 by Michael Raider
Sherri (mgr) excellent customer service. We brought in our rescued baby who has never been outside. Sherri's expertise helped us with the perfect harness and other doggie supplies.Our baby is a happier camper.?
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December 2023 by Brenda Sherrod
Great store, helpful staff, wonderful pet training! Such a good place for pets.
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December 2023 by Maria
Horrible at grooming your pup. They do not care about our fur babies. This groomer was pulling the dog and it was crying when she was trimming the nails. I took my baby for the first time & her groomer did a bad job! Her hair is uneven & for the price they charge is ridiculous! Please do not go here! They are unprofessional & hate their jobs.
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November 2023 by Kimberly McConnell
I take my dog in to get her nails cut and they got her in and out in 10 minutes and she hates it believe me but she's so calm there. thank you for helping me with my baby! We usually go to the Allen location with the last three or four times I've been there they've not been there in the grooming Department so thank you for being there and taking care of her so quickly we will be back.
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November 2023 by Silver RoadZ
The place is very short staffed, the quality of everything was great and the staff were amazing however since they were short staffed it took a while for someone to help me get what I need I’m not entirely complaining but it’s just if they hired more people the lady at the cash register wouldn’t have to leave her post just to help me because I feel bad from taking her away from what she was doing.
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November 2023 by Nari Choi
If you're going here as the "happy return" location, might want to just go to the nearby fedex instead. There was no one else in line, but it took way too longThe lady moved at sloth speed and definitely did not seem happy about doing it.
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November 2023 by Lorenzo V
When the line is long, the other workers step up and help out (that's a plus).
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October 2023 by Andrew Dahl
Super friendly people and a very good inventory of everything I need to start a small aquarium.
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September 2023 by Harrison Janik
This Petco is well managed and has a great team! I always come in here to get cat food and the employees working are always friendly. They seem to really care for the animals too. I enjoy seeing all the creatures and each visit is special. I prefer this location over others and definitely recommend going to this one. Thanks Petco!
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September 2023 by Anabel Munoz Martinez
Well a short and sweet review! Groomer… not friendly at all even looked bothered when she saw me and she talk to me like I’m stupid… said I wasn’t comprehending what she was explaining. Huh, I do understand, what didn’t make sense is to tell WHEN I’M HERE…I made an appointment a week ago, left wk early to get shots required and missed part of work today for a haircut and bath just to be told WHEN I GOT THERE that my dog was to young his first time shave off. I get why they couldn’t he can react, bite because of being scared. BUT why not tell me that when I made the appointment?????
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September 2023 by Mary Grace Dostalik
Terrible experience here. Do not take your dogs here for grooming! The groomer was not friendly at all and completely shaved my dog even though we asked for a trim. The cut was uneven and messy as well. There was no reason for this, we take good care of our dog’s fur. It’s also annoying that they force you to pay before even looking at your dog to avoid people complaining. Not worth the money, please avoid at all cost!
