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February 2024 by Vince Bush
I had a broken torsion spring and a car in the garage. I emailed Plano Overhead Garage Door in the morning before they opened and still got same day service. My tech was Saroeun Teang. He assessed the situation and gave me a straight up price and said how long it would take, no upselling. My old LiftMaster opener was 25 years old. I asked him about replacing it. He said it wasn’t necessary but explained the advantages of the new residential model they carry today. I had him also replace the opener. Overall, prices were fair and the service excellent. I wish more products and services offered the same value and quality.
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February 2024 by Ed Moreland
Hoang was great! He showed up early and got the repair done quickly and was very professional and thorough. 5 stars!
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February 2024 by David and Ann Lippert
Spoke with Britney at 3:50 to request a service call. She had a technician on site at 4:30. Donnie determined the spring replacement was covered under their lifetime warranty from the original purchase in 1990! After installing the new springs Donnie did some extra adjustments and now the door works better than before. I highly recommend Plano Overhead Garage Door.
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February 2024 by Jaen Lawrence
This company is the total professional package. They communicate extremely well. They are responsive. They provide outstanding service (Jake Hurt) and stand behind their work. They are honest and fair, and they inspire confidence.
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February 2024 by Alan B
Rolando did a quick and efficient job after explaining what he recommended needed to be done. Scheduling was easy as well.
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February 2024 by Hank Johnston
GREAT PROFESSIONAL SERVICE. Showed up as scheduled. Friendly technician. Provided as estimate of service prior to starting. They sent us a text when he left for service with tracking. The text included a picture of the technician and a brief bio. WHO DOES THIS? They continue to surprise us after using them for over twenty years. Their data base included information from several years ago service on my other door. They're the best.
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February 2024 by Linda C
I have used Plano Overhead Door for many years and they have given me 5 star service since day 1. Jim Hardy, my service technician, was excellent today. One of the things I like the most about POD is that they educate me every time. They do not ever try to sell you anything, they truly provide a service. When work is needed their fees are reasonable and they warranty their work. They are on time for their appointments. They leave the work area clean and they keep good notes regarding possible future needs. I would highly recommend them.
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February 2024 by Mark Mints
Jim Hardy from Plano Garage Doors came out to replace a broken spring in my garage and did a fantastic job. What really made a difference though was the insight he provided about why the spring failed. He explained that the pool chemicals I was storing the my garage (below the spring) was actually causing the metal to rust weakening the metal which lead to a premature failure. He also explained that those fumes can also cause rust in the wiring of our cars and house and recommended relocating them outdoors. Jim's insights were very much appreciated and his team will be my first call if/when I need further support in the future.
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February 2024 by N Olivo
Brandy is amazing she helpful and very knowledgeable free estimates help ease the pain of fixing a garage door
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February 2024 by George Busby
Josh was very helpful as we were trying to figure out the best solution to our garage door woes. The unit he installed for us is a very nice insulated door, that operates very smoothly compaired to the 30 year old door it replaced. So glad to get rid of that old door and Josh made the whole process very easy. Very satisfied!!
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February 2024 by Don C
Jacob O’Bier did an excellent job replacing my garage door rollers. He also replaced the weather gasket on the bottom of the door. He was very friendly and knowledgeable and I will refer others to him for all their garage door needs.
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February 2024 by Linda S
Plano overhead garage door company gives amazing service to their customers. I needed a new garage door opener. Initially I wasn’t sure what the problem was but Brandon came out on a Saturday and told me it was the garage door opener. He gave me advice on what type of unit to purchase. And they would be happy to install. Jake came and installed two new garage door openers. His service was exceptional. He was very Knowledgeable, efficient and helpful. I Give my highest recommendation to using this company if you have any needs regarding garage doors. They’re honest and very fairly priced. They do not try to upsell you like some other companies. I will continue to use them in the future And recommend them to friends. Thank you Plano overhead garage doors!
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February 2024 by David Fagersten
Brian was professional, efficient and knowledgeable. Also, personable. Highly recommend Plano Overhead Garage Door.
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February 2024 by Jennifer Roady
Brandon was on time and was very friendly. He was very knowledgeable about what we needed. He will definitely be our go to guy.
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February 2024 by Tim Thompson
Paul was very professional and educational. Would recommend Plano’s services
