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October 2025 by Cristina Soto
THIS PLACE IS A SCAM!!! I INQUIRED ABOUT THIS PLACE AND NEVER USED THEM. THEY NEVER ANSWER PHONES ANS KEEP CHARGING CREDIT CARD WITHOUT REASON.
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July 2025 by Mamta Patel
This is a scam. The access code doesn’t work, their phone line doesn’t connect, and they completely ignore emails. They charge you, but you get no access to the storage. Avoid at all costs.
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April 2025 by singing shaman
No answer, no voicemail. Google directed me to a different place on W. Plano. Closed before 5 pm, if open at all.
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April 2025 by curtis greenhouse jr
Plano Parkway Storage by Southern Star has been a great Storage for me And my Family. Been a Customer almost two years. Keep up the Great Work. 4/4/25
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August 2024 by Kris Olson
I have three units here, and have generally been pleased with this operation. That changed over the past months. In May, I observed my unit door had been backed into, and wasn’t usable. I reported the damage to the District Manager. It’s been more than 60 days, and repair work hasn’t begun. I was told the door had to be replaced, but that’s about all I’ve been told. I was advised work was to begin yesterday, but no contractor ever showed up. My attempts to contact him have been unsuccessful, and the office locked. I understand delays happen.But I would appreciate updates. The unresponsive silence is unhelpful and aggravating.
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May 2024 by James Willson
Don’t go here!!! The owner is a con artist keeps sending us bills from southern star storage we don’t even have a account with them. How did you get my info and why do you keep sending bills?!! Please answer the phone been calling for two whole days and never picks up. Who can I call for help???
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April 2024 by Cammi Andersen
I have tried to close my account several times and still receiving collection emails. Seriously, get your stuff together and stop wasting my time over a storage unit!
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April 2024 by Evan Donnell
If you have any questions, simply visit their website. Everything you need is right there! They're so reliable.
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April 2024 by Kais Skid
We had no problems at all!
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April 2024 by Amrika Rambaran
They have climate-controlled self-storage units! Its amazing!
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April 2024 by Margaret Rosenfeldt
I highly recommend them to anyone that need storage space
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January 2024 by Barbara Douglas
Office space and storage. I have had an office space now for 4 months now. And Tami P. Has upgraded the look and feel to be inviting and uplifting to my clients and others that visit here. And also improving the storage area and units. Nights and days she works on it, and I am so impressed. So I will stay as long as I can.
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October 2023 by Smith Mendez
I like
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August 2023 by Thomas William
The most disorganized storage place I have ever known. Signed up for a unit online then realized it wasn't a discounted price, but a pro-rated rate. I immediately the same day gave my 10 days notice (which was to be applied before the 1st of the month) and I never even used the unit and I was out almost $100 for nothing. Then they try to send me a bill for the upcoming month. I contacted them and they said another person rented the unit. I left it at that, but to day I get an email telling me the units contents were being auctioned off. Again I contact them and they inform me the unit was rented and is in another persons name, not mine.They submitted a report and they said they would soon be in contact. We will see if they can do that right. I would recommend to anyone wanting to rent a unit there to run and go somewhere else. Southern Star is an inept and disorganized company and their staff online are complete idiots.
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January 2023 by Michael Sloane
This place is absolutely disgusting. Homeless people roaming the lot and half the doors are busted in.
