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August 2023 by Thomas William
The most disorganized storage place I have ever known. Signed up for a unit online then realized it wasn't a discounted price, but a pro-rated rate. I immediately the same day gave my 10 days notice (which was to be applied before the 1st of the month) and I never even used the unit and I was out almost $100 for nothing. Then they try to send me a bill for the upcoming month. I contacted them and they said another person rented the unit. I left it at that, but to day I get an email telling me the units contents were being auctioned off. Again I contact them and they inform me the unit was rented and is in another persons name, not mine.They submitted a report and they said they would soon be in contact. We will see if they can do that right. I would recommend to anyone wanting to rent a unit there to run and go somewhere else. Southern Star is an inept and disorganized company and their staff online are complete idiots.
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January 2023 by Michael Sloane
This place is absolutely disgusting. Homeless people roaming the lot and half the doors are busted in.
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December 2022 by Valene Davis
10/10 on customer service. Ask for Teon. He has been so awesome! He definitely has gone above and beyond to get his job done and make sure my rental experience with them was a good decision. I'm very happy with my unit and the price is very affordable. The rental process was so simple. A few clicks and you're in. Great location and very quiet. I rented a unit within the last 30 days and I will most definitely recommend this place to anyone. REMEMBER to ask for TEON. He restored my faith in great customer service and reminded me that their are still people left in that field that know how to do what it takes to get the job done and keep a smile on your face. BOSS MAN, GIVE HIM A RAISE!
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November 2022 by Tomas Benitez
Owe over 300 have been trying to pay for over there months. The office is always locked they never pick up. The new automatic voice message doesn’t let me use my card. Does anyone work here anymore?
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October 2022 by Vincent Clavo
Staff was really nice and place was clean and secure
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June 2022 by Jessica Maree
What an amazing experience we had. Not only was the customer service impeccable but the prices are unbeatable. It’s a hidden gem!!
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April 2022 by Hector Medina
This place has amazing rates and some of the best customer service I received in a long time. Ossiana when above and beyond to help me and fiance get the perfect storage unit, she even went as far as to help us figure out the code for our lock. Thank you so much highly recommend this place to anyone!
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February 2022 by David S
excellent place. great prices and the best customer service
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September 2021 by Kelly Wright
Affordable Storage, Secure Access.
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October 2020 by Michaella Ramler
Donshe with Plano Parkway is so helpful and responsive.
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October 2020 by AJ Ramler
Cheapest storage in Plano. It’s gated with camera, managment keeps it clean.
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March 2020 by Angela Rodriguez
We didnt rent because no answer by phone and no one there when we went in person.
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June 2019 by Nicholas Gorman
Cheapest storage in town!
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February 2019 by rudy peralta
This facility was totally awesome and it is well managed, exceptional service (Kimberly Salazar), clean and well organized. Our experience this location was great and would recommend to all of our family and friends. Again, (Kimberly Salazar)and staff were extremely helpful and knowledgeable. We look forward to staying at this facility for many years to come.
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February 2019 by tanya b
Ed was awesome....thanks for all your help.
