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March 2024 by Ty M
*****edit. Nothing has been resolved. Still waiting on the owner to get servered along side his scamming staff. Especially with the volitial used car market, don't take a chance with these con artists.....Have had a nightmare experience and urge anyone reading this to RUN not walk from this dealer.I rented a car in Austin to drive up and purchase a BMW 335i. I get to the dealership to test drive the car and was happy with how clean it seemed and low miles. Take her for a spin, up and down the interstate and on the way back start to smell burning oil. I look under the car when I park and see oil dripping from what comes to be the Valve Cover Gasket onto the exhaust and smoking. I tell Marcus and he says that's no problem, they can fix it and negotiated another $1k off the vehicle. Marcus seemed very personable and had been very helpful up to this point, so I unfortunately gave them the benefit of the doubt and signed the deal, waiting in house for repair. Once car complete, I start the drive back to Austin.By the 35 split I had started to feel misfires and text Macus saying I regretted the deal. Get home in Atx and as I park the Oil Light came on. I take a picture send to Marcus and come to find out when they "fixed" the valve cover gasket THE TECHNICIAN DIDN'T PUT ANY OIL IN MY ENGINE AND SENT ME BACK TO AUSTIN. Marcus offers to pay for an oil change and said a check would be sent on May 5th and here we are 2 months later and nothing....I take the car to BMW to get serviced and get a 7k in services recommended for not only the Valve Cover gasket but the Oil Pan and Oil filter housing gasket. With Video proof showing the most serious leak is the VALVE COVER GASKET. So, I ask Marcus which gasket they replaced (as a condition of me purchasing) and he sent a picture of the valve cover gasket they purchased then "installed". I send the BMW video and ask them to make it right by at least reimbursing me for "what they fixed" and Marcus just said the picture of the part bought was proof they installed rather than my literal video proof to the contrary.Have everything documented through text with Marcus and am working on the Petition to serve in small claims.Save yourself the trouble and work with a more reproable and professional dealership.
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March 2024 by Roy Crutchfield
Very easy to work with.
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March 2024 by Vivian Smiley
Ben Manning is the best!!!! He listens to your needs and he is very professional. If you go there or call please ask for him. Great service!!!!!
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March 2024 by Eric R
Went in for a test drive. No pressure from sales person.Did not end up buying there, but that was for personal reasons.I would go back if they have another car I am interested in.
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March 2024 by Sandy Lovelace
Very nice. Quick response. They make sure that you’re happy. Gigi is great. She is quick to get back to you.
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March 2024 by Patrick Brewer
I am very happy with the mustang I bought. I had a good time driving it 500 miles to get it home. Pat Brewer
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February 2024 by arkansas visitor
They sold me a GMC Yukon and I kept saying this vehicle drives rough. They stated it was because it changes gears. Well sure enough, I had to get a new transmission! I would not purchase from them EVER again! I asked for my paperwork to be ready to make the process so faster since I was coming from out of town. SAVE YOURSELF THE HEADACHE! GO SOMEWHERE ELSE!!!
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November 2023 by patrick saddoris
Salesmen say they have “no hassle aggresive pricing” but yet all they have is overpriced junk and even when you show them JD Power prices of their vehicle thousands of dollars less than listing price they dont care. Dont even waste your time with this place.
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October 2023 by Will Rivera
Outstanding customer service! My son is buying a vehicle from out of state. The process couldn't have gone smoother. Gigi deserves a raise! She answered every request and was on top of everything as soon as we asked.
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October 2023 by John Ballmer
My sales person was Gigi, she was professional, and very knowledgeable. Although I did not purchase the vehicle, I would highly recommend you reach out to her when you are ready to make your next purchase.
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September 2023 by B Skeener
We drove from outside the DFW area to find the car my son has been dreaming of. We found it at Plano Preowned Auto Group. A one stop shop. Gigi and the rest of the team were GREAT to work with. They were courteous, professional, and knowledgeable. Met all of our needs. I’m sure I will be a returning customer in the future.
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August 2023 by Maria Sorto
Marcus and Anany were so helpful and walked us through the process and answered any questions we had. I highly recommend purchasing a car at this location.
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August 2023 by James Francis
Wanna give a shout out to the crew at Plano Preowned Autogroup , Hayden , Anany and Marcus for the top notch painless stress-free transaction on our recent purchase . These guys went above and beyond to make this happen without question , anytime we reached out to either of these guys they responded in a timely manner and followed up in a timely manner. 10 out of 10 Customer Service and Outstanding work ethics. Thank You for a great car buying experience.
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July 2023 by David Doll
Overall was a great buting experience. Getting in contact initially was difficult. Call would drop once making selection, and had to schedule a test drive via their website. From there on out it was smooth sailing. Test drive was on my own, no pressure to buy, and Anany worked his magic with the paperwork for everything.
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July 2023 by Cole Hooper
It started off great over the phone but went down hill as soon as I got there. Hayden the salesman was rude and unprofessional the entire time and didn’t even act like he wanted to make a sale. I told him I was looking at a blue car that had the same miles for a little bit cheaper and he told me to leave and get that one! The car had bald tires and clearly needed work. They won’t budge on a price even though they over price them. Hayden knew I was diving 3 1/2 hours to look at the car and never mentioned once they do not do out of state financing, which is also insane to me as me and family members have bought plenty of cars in Texas and never have they said they don’t do out of state financing. Do not go here unless you want an over priced car and rude customer service. Too bad the car I want is stuck at a terrible dealership.
