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September 2025 by Heather Mulroy
Perfect service every time!
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September 2025 by Karen McKinney
I called looking to get my Berina repaired and was told they weren't trained on this brand. The gentleman was so kind and referred me to a shop who could assist me. What great customer service! Thank you.
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September 2025 by Suzan Crocker
Polite, prompt and very customer oriented. I’ve been a customer for years.
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March 2025 by Jeanine Wilson
Yesterday, I purchased my first serger from here. Prior to making the decision to purchase, they allowed me to practice on it to ensure I knew the features of what I was buying. The service is great, with Lori being so helpful! Highly recommend!
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January 2025 by Edmonds Kyge
Called about a particular part and they don’t stock it but the lady that answered was very nice and gave me so suggestions!
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January 2025 by Cheryl Brown
Wouldn't buy from anyone else or have cleaned/repaired. Always excellent service and friendly faces.
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October 2024 by Lisa Eastman
This is a great place to shop, ask for help and get repairs done!
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September 2024 by Christine DeAlmeida
Great service. I was just looking into purchasing a sewing machine and Lori helped me out a ton! She gave lots of advice and tips. FYI... They only sell Baby Lock sewing machines.
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August 2024 by Alisha Allen
Came in excited to buy a new machine and signup for lessons. Staff didn’t seem interested in helping me AT ALL. Sitting around on computer ignoring and walking past as I stood at the front desk. Guess they don’t need to make a $2000 sale? Must be nice!
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August 2024 by Vasti
Broke a needle, so went to purchase there because I purchased my Baby Lock Accomplish there last year too. Wasn't sure which needle to buy as this is my first semi-industrial sewing machine.
I'm a bag maker, so he recommended a Denim needle. It has been perfect for my needs.
I was in and out in a few minutes and changing the needle was extremely easy.
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June 2024 by Kathie W
Ricky and Cindy were very friendly and knowledgeable. The ace had a cozy family vibe. We will be back. Thanks for all the help.
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April 2024 by Jennifer Ottinger
Excellent customer service!! Their repair service made a lifelong customer out of me!
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January 2024 by Bo Gerard
Rude, gruff person, who I took to be the owner or manager, scolded me for not bringing my machine with me, when I was picking up a replacement foot pedal. I said that in the month that I had been waiting for the part, not one of the three people I spoke with mentioned that I should bring in my machine! He said, in an unpleasant tone, “Well you didn’t talk to me.” Won’t be going back to this store.
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January 2024 by Amanda Brown
Great customer service. Happy they are open on Mondays
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December 2023 by John Xie
Highly experienced staff!
