-
December 2023 by Craig K.
The service was quick, detailed, and polite! Yes, all oil change businesses try to upsell, because that's their business. I had a synthetic oil change because it required me to change the fluid less frequently hence less inconvenience and better performance. I have nothing but praise for their service. Just learn to say no when telling you something that might be true but you don't want to pay for. They honored the Senior's pricing as well which was a bonus! Highly recommend it because of the quickness of service. It would have been a nice extra if they vacuumed out the front seat floorboard.
-
November 2023 by Gabriella F.
Went in a couple of weeks ago to get an oil change done on my 2013 VW Passat. I've been taking my car here to get the oil done since it was purchased with no problems. Due to getting synthetic it has been on the pricey side, but this time they charged me $40 more than I had ever paid previously. When I asked about this difference the price of my oil change progressively got cheaper. Unsure if the guy was trying to take advantage of the situation as I am a 20-something year old female who doesn't know much about cars, but trying to charge that much extra and then decreasing it down seemed sketchy.On another note, when doing my oil change the technician noticed something wrong with a CV Axle on my vehicle. That wasn't the issue, the problem was when he proposed that I "ask my boyfriend" about it or "ask my dad". I didn't think that getting an oil change included being patronized these days.Wouldn't recommend, despite being a consistent customer for the past five years.
-
November 2023 by J B
Kwik Kar tried the most outrageous upsell ever on my wife. She took my son's car in for an inspection (was her old car but now his first car). It's a 2007 model but low mileage.The inspection failed because the center brake light bulb had burned out. It's a $4 part that takes less than a minute to replace. She overheard one of the mechanics arguing with 2 other people, one is apparently the manager, that it only needed the bulb replaced.When they went back into the office to tell her it failed, they said it had a cracked wheel (no cracks found just a pothole dent that's been there for years) and required full motor mount replacement and gave her a quote for over $2,500. When she refused, they kept pressuring her that the work has to be done now and it took her getting angry, arguing with them, and calling me at work before they would give the car back to her.We will never take any of our cars to Kwik Kar for any services again.
-
November 2023 by Eric Huecker
Went in for an inspection and oil change and they were pretty busy. Still got him out the door in about an hour. Fast service and a friendly and efficient staff.
-
November 2023 by J B.
Kwik Kar tried the most outrageous upsell ever on my wife. She took my son's car in for an inspection (was her old car but now his first car). It's a 2007 model but low mileage.The inspection failed because the center brake light bulb had burned out. It's a $4 part that takes less than a minute to replace. She overheard one of the mechanics arguing with 2 other people, one is apparently the manager, that it only needed the bulb replaced.When they went back into the office to tell her it failed, they said it had a cracked wheel (no cracks found just a pothole dent that's been there for years) and required full motor mount replacement and gave her a quote for over $2,500. When she refused, they kept pressuring her that the work has to be done now and it took her getting angry, arguing with them, and calling me at work before they would give the car back to her.We will never take any of our cars to Kwik Kar for any services again.
-
November 2023 by Doug Michaelson
I’d like to give a nod and 3 Thumbs Up to Kwik Kar Plano Preston Rd @ Spring Creek Pkwy. I got a State Inspection & a synthetic oil change. The service was outstanding, the pricing was fair and the Mgr went far above and beyond for me, including not getting my car’s interior dirty and many other things to create an outstanding value for me. Thank you to Garrett the Mgr who worked with me and Dawn the sales associate who interacted with me initially. I am VERY Particular about my car and insist that nothing is overlooked. They were great. In addition, I spoke to several people in the waiting area who were repeat customers and also raved about the service here. If you need auto maintenance or repairs, try this shop. You won’t be sorry.
-
November 2023 by Randy Middleton
TECHNICIAN INSTALLED WRONG FUEL FILTER. A few days after the initial service, the fuel line separated from the filter stranding me. I had the truck towed to Ford where they found the incorrect filter was installed. I requested refund for the faulty installation and reimbursement for the tow truck cost and a rental car for 2 days. That was 3 months ago and after multiple calls and emails, they refuse to even contact me to discuss.Service: Oil change
-
October 2023 by Hameem Shah
Amazing experience and team. I showed up in the late afternoon on a Friday and was greeted immediately by the assistant manager Aven. He helped me fix a small issue on my car himself in about 5 minutes and didn't charge me anything. So professional. I can tell these guys really take care of their customers. If you need work on your car in Plano, seriously don't go anywhere else. I'll definitely be back if my car needs work. I am very grateful to have come here. Thank you so much Aven!
-
October 2023 by Bobby R.
I went to the Kwik Kar on Preston road in Plano, went inside, inquired about an oil change. I was told my 2017 Pacifica required synthetic oil. The young man behind the counter said "the manufacturer requires synthetic oil". THIS IS A LIE. Chrysler does not make any such claim. Synthetic oil changes are double the cost of conventional oil.Most of the oil change places have adapted this lie. And it is just that, a lie, to make more money. I went to a Jiffy Lube and had a regular oil change and he even gave me a coupon. They were great.I hate being lied toI will never use this or Take 5 oil who would not honor my veteran I.D. issued by the V.A, voiding my 25% discount, and they too stuck to a lie about requiring synthetic.Seems more and more companies are telling big lies and I will not do business with any of them
-
September 2023 by Parth Pandit
I had an excellent experience at this Kwik Kar location. I asked them to perform a 5 different services on my car and they only did 3 of them saying they don't have their skilled professional to perform the other two. That gesture built a level of trust as they did not want to perform subpar work on my car and they preferred to lose the revenue to maintain trust and the quality of service. The staff is also super courteous and helpful. Additionally, their waiting lounge is also very comfortable. I also found their rates very reasonable as compared to many others where I inquired for the same services. I would definitely recommend them based on my today's experience.Services: Carburetor cleaning
-
September 2023 by Steve Fellows
Noah got me in quickly and let me know that had to finish paperwork for someone. Didn’t make them wait. Two minutes later started on me. Had inspection done fast. Efficient. I’ll be back. Thank you.
-
August 2023 by John Thompson
Had the state inspection done here. Staff was very quick and helpful. It didn't take much time at all. They have a nice kid playroom available if you bring your kids.
-
August 2023 by Liana Lauterbach
I came in to get my oil changed. Bradley checked my engine and let me know I needed a tune up and exactly what I needed to do. I was in a rush due to leaving out of town. With that in mind, he serviced everything I needed with great and speedy attention.Highly recommend this location and the Allen location Bradley is training to be a manager at. :)
-
July 2023 by G G
Great service! I was in and out for tire service. They even fixed something else I didn’t go to the shop for. Thank you for your quick service in this crazy heat!
-
July 2023 by Richard A
BEWARE! BEWARE! BEWARE!My car simply needed an A/C charge. The KWIK KAR facility in Plano on Custer recommended to talk to the Mechanic Eduardo at the Preston facility.When we arrived, we asked to speak to Eduardo to discuss the symptoms. The receptionist stated that Eduardo would not be able to work on the car today. We planned to drop the car off for the week. I simply wanted to talk to the mechanic to get reassurance that he agreed my assessment as a Mechanical Engineer.The receptionist was rude and disrespectful. Eduardo finally came over, I questioned him about the A/C issue. He said just a minute and walked away. We waited for a while for someone to respond. I then asked Eduardo if I should pulled the car in, he shouted something and ignored us. I inquired again. He shouted again. No one showed up or said anything.POOR CUSTOMER SERVICE!!!!!!!!! RUDE!!! UNPROFESSIONALTemperatures here are over 100 degrees. A/C in critical especially if you are a senior citizen with a heart condition.We finally just left feeling disappointed and rejected. We will never UTILIZE OR RECOMMENDED KWIK KAR ever!!!
