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September 2025 by Joshua Knipp
TLDR These people are unwilling to interact with their customers in a positive manner. They routinely hang up on people and don’t call people back. Being asked to do their job or basic clerical work to ensure things are properly run will result in getting an earful from them or hung up on. If you call them on their BS over the phone, they will just hang up on you. I had to threaten police involvement for them to make a reasonable action.
These people have been incredibly rude and condescending every time I’ve spoken with them. A few months ago, I unfortunately had some financial problems and regrettably went delinquent on my payment. It didn’t help that they also jacked my rate up around that time. I understand the consequences are that my items went to auction, but before they went to auction, I called and Tried to ensure they had accurate details in case they still required payment after and had to hand things off to collections. Last thing I want is something affecting my credit because I never received some mail.. I had to repeatedly call because the older man who answered kept hanging up on me. I have explained that in case my items went to collection and I still owed anything that I wanted to make sure they had the Proper address on file for a collections letter. The guy said, “just pay your damn balance,” And hung up. I did not have the money despite working constantly on Uber To barely be able to afford auto insurance, gas, and my Barr essentials. I just wanted to make sure my credit didn’t get all jacked up in case a collections letter was sent to the wrong address. I had to call this guy three more times for him to finally do his job and as it turns out, they had outdated information. This guy wasn’t the only one who was argumentative and combative when I simply wanted to get information.
There was a separate instance after the first nonpayment when I had successfully use my public storage app to access the facility. I was clearly on camera using my app and able to access said facility. No one was right behind me and I didn’t follow anybody in. I went to my unit, which didn’t have a lock on it and I was able to grab a couple of my things that I was trying to sell to literally pay for this unit. When I tried to leave, my app didn’t work all of a sudden. I went inside to ask for assistance since I had to get to work, and after providing my information, she said there was no possible way I could’ve gotten inside without breaking in. I again explained that the app worked to get in, but didn’t work to get out. I said the exact time I had arrived and that she could easily check the security cameras and verify it. She refused to be reasonable and just do her dang job. . She called someone about her and instead of having them review security footage, she was immediately making it sound like I had broken in like a criminal. Only after threatening to call the cops to get this matter sorted did her boss finally tell her to let me leave. I don’t like to involve police, but considering I was heading to work that day and I had scheduled meet ups to sell my things, she was going to cost me money.
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September 2025 by Mark Knepshield
Brittni makes this location! She is pleasant, hard working and works to help you through any issues.
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September 2025 by Kevin
Brandi, was so great to work with. Very friendly and very helpful. I leased two units with her in the past month. She went over and above in helping me. She is what customer service is all about. Can’t find many people as great as Brandi anymore.
Kevin
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August 2025 by Ted Eiden
Alex was very helpful today as we discussed a recent policy change. He provided me with great support and was able to successfully resolve my issue.
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August 2025 by Megan Espinoza
Thank you to Brittni for her patience and the information she provided! We were able to call, schedule a tour then lock in the price we had reserved online.
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August 2025 by Austin Maxwell
Brittni is great had a great experience needing to transfer my units. Couldn’t be more happy with the customer service.
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August 2025 by Brooke King
Five Stars for Brittni!
I’m usually disappointed with my experiences at Public Storage, but Brittni completely changed that. From the moment I walked in, she was incredibly friendly, helpful, and genuinely kind. She made me feel heard and supported right away.
Brittni went above and beyond to answer all my questions and resolve my concerns with such a positive attitude. It’s rare to come across someone who truly takes pride in providing excellent customer service, and it really showed.
Public Storage is lucky to have her—she turned what I expected to be a stressful visit into a smooth and uplifting one. Thank you, Brittni!
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July 2025 by Xavier Mathis
Brittni is the best!! she was so helpful!!!
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September 2024 by James Cunningham
Misty, the General Manager, is fantastic! We have had a great experience with her and with Public Storage. Misty and PS have always been very responsive and very engaged with their renters. A+ experience! Jim
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August 2024 by Sam
Cozy and warm welcoming atmosphere.
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August 2024 by Gabriela Cervantes
Nice and clean plus friendly ?!!
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August 2024 by Alison Weinzierl
I received awesome service from Yessi today. She was able to answer all my questions and received a storage unit ASAP.
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August 2024 by Lillian Meggs
Misty was really nice and spent a lot of time making sure our storage needs were met. It was quick and easy process.
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August 2024 by Steven Crawford
Clean facility, and great service!
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August 2024 by Beth Cowart
Misty was delightful!
