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March 2024 by Cheryl Jordan
Nice clean property, staff was very helpful, good place to do business.
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March 2024 by Brittany Estep
I found the units at this location to be extremely clean and kept up compared to most I’ve used previously. The staff as well were very helpful and accommodating, I will definitely be recommending this location to anyone I know seeking a storage facility. thank you Public Storage
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March 2024 by Casey Shelton
Connie was able to help me and she was phenomenal. I had to drive down to Texas to help my aunt get her things moved in to one of your units. She was very accommodating and helpful. Thanks!
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March 2024 by Beverly Piper
Nice people. Clean facility. Reasonable sizes and prices!
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March 2024 by Tomas Flores
Nice property! Easy move in process!
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March 2024 by Charles Estep
Office staff was awesome and quickly addressed what I needed to get done here.super friendly! Thanks!
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March 2024 by Keisha Smith
DO NOT RENT FROM THIS COMPANY!!!! I have been renting a unit for the past two years and in those two years my rate has increased three times. My rent started at $89/month then went up to $135/month then went up to $165/month now they want $212/month! The current rate being advertised for the same unit is $69/month so they are trying to rip me off! Beware of the contract, they don’t tell you that they do this. It is almost impossible to speak with someone at this location or through the 1-800 number. Once I did speak with someone, the customer service representative was rude, and did not allow me to ask questions. Both representatives just transferred me in mid sentence to a survey. The office is often empty when going to this location so good luck trying to speak with someone. I went to my unit one day to discover that they had replaced all the doors and locks without notifying me and I could not access my unit. I refuse to pay another increase and will be emptying my unit and going somewhere else.
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December 2023 by Austin Hildreth
My belongings got ruined. There were rat feces all over my stuff. It was disgusting. They did nothing about it, and won’t do anything to rectify the situation. Do not put your things in this storage facility.
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December 2023 by Juli Drake
I’d give 0 stars if possible.Showed up today to retrieve items from storage and saw they were not there. Upon looking around we noticed that the hinge pins were lifted from the hinges. Waited at the office for 15 min for the property manager to return. When she finally did, we let her know what had happened, that the pins were removed and items were missing from our unit. The property manager was rude, condescending and less than helpful. I asked why we weren’t notified and she stated all they look at is the locks, they don’t look at anything else such as the doors or hinges. I made a comment letting her know her tone and demeanor was not appropriate or appreciated she got even snippier. We left to go toThe truck to call corporate, when my son went back in to ask her name , she said it was Laura, he asked for her last name and she replied she didn’t have one and that the person at the office that day was the property manager. She did not offer to live us to another unit or secure the unit we had. While sitting out front looking into the office I called to ask when and what they could do to secure the unit, I literally saw her look at the phone and ignore it, so I had to leave a voice mail.Do not rent from here. They do not care about your belongings, you are just a pay check for them. They are rude, conceding and offered no help to resolve the situation. We lost over $1000 worth of items because they have failed to put in place protocols or guidelines that offer a level of protection for your belongings. The only solution she offered was to file a claim.Upon filing a report with Plano police, we found out that this particular property has been a hot spot for theft. Of course they don’t tell you that because they want your money. But they have not implemented anything to detour crime either. You mine as well leave the unit unlocked for the thieves. Laura should not be in any position to work with customers, she has absolutely no people or customer service skills, she will make you feel like you’re interrupting her day and you’re an inconvenience. Waiting to see what corporate has to say. May update later depending on their response or lack there of.
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December 2023 by Google user
I’d give 0 stars if possible. Showed up today to retrieve items from storage and saw they were not there. Upon looking around we noticed that the hinge pins were lifted from the hinges. Waited at the office for 15 min for the property manager to return. When she finally did, we let her know what had happened, that the pins were removed and items were missing from our unit. The property manager was rude, condescending and less than helpful. I asked why we weren’t notified and she stated all they look at is the locks, they don’t look at anything else such as the doors or hinges. I made a comment letting her know her tone and demeanor was not appropriate or appreciated she got even snippier. We left to go to The truck to call corporate, when my son went back in to ask her name , she said it was Laura, he asked for her last name and she replied she didn’t have one and that the person at the office that day was the property manager. She did not offer to live us to another unit or secure the unit we had. While sitting out front looking into the office I called to ask when and what they could do to secure the unit, I literally saw her look at the phone and ignore it, so I had to leave a voice mail. Do not rent from here. They do not care about your belongings, you are just a pay check for them. They are rude, conceding and offered no help to resolve the situation. We lost over $1000 worth of items because they have failed to put in place protocols or guidelines that offer a level of protection for your belongings. The only solution she offered was to file a claim. Upon filing a report with Plano police, we found out that this particular property has been a hot spot for theft. Of course they don’t tell you that because they want your money. But they have not implemented anything to detour crime either. You mine as well leave the unit unlocked for the thieves. Laura should not be in any position to work with customers, she has absolutely no people or customer service skills, she will make you feel like you’re interrupting her day and you’re an inconvenience. Waiting to see what corporate has to say. May update later depending on their response or lack there of.
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October 2023 by Stephen Decker
If I could give it 0 stars I would have. We have a moving crew bringing stuff to our unit and the gate is closed, our code isn’t working even though our account is fully paid, and no one is in the office at 2pm on a Monday! Worst customer service ever. Tried calling the property and no one answered even after navigating their robo menu that told me to download the app (which also isn’t working). Don’t store your stuff here if you want to be able to access it when you need it.
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August 2023 by Ariel W
I haven't even been here a full month and my experience has been horrible. I am almost scared for what's to come if I stay. I moved in on a $1 special and ended up paying $55 initially (for insurance or something)...my account reflected a $0 balance. Then a few days later I get a notification saying that I owed about $20 or so...so I was confused and I called the office...I got no answer and left a voicemail...a couple of days went by and my balance is now a little over $45 (and I have no idea why)....I almost feel obligated to pay it because I am getting threatening notifications about my storage. Now mind you my initial call and voicemail was about 5-7 days ago...then today I get a call and I don't even think they let the phone ring because they hung up quick, and it never went to my voicemail. They called at 5:27pm, I called back IMMEDIATELY and got no answer. I repeatedly called over 12 times and no one ever answered. This is a very horrible experience especially for someone who is new and not even a full month in. This is not the experience I was hoping for and very disappointed.
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August 2023 by L Brewer
Lisa in the office was amazing! Thank you Lisa for making renting a unit smooth and easy.
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June 2023 by A P
I don't like to leave 1 star reviews. But you've earned it! We were locked out of our unit for 2 months due to a new magnetic lock that they installed. It was faulty and would not let us in. While still being billed and unable to access our belongings.We wanted to move our things and close the account. But our items were held hostage. They don't answer our calls or escalate our issue.My advice, avoid this headache and find another place to take your business.
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May 2023 by Vivian
Terrible. Just terrible.TLDR; You will call repeatedly and no one will answer. Staff is never on site. They increase rates a few months after move in.Pro:Move in was simple enough.Con:1. 3 months later increased my storage prices from $80 to $106.2. There is never any staff on site! Have been there 3 separate times during open hours and each time there is no staff.3. Made an appointment with a staff member and they never showed.4.Parking lot is full of customers waiting for assistance.
