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March 2024 by Jay Bentley
Property manager Laura is never available. Does not return phone calls and does not call when she is supposed to including during the cancellation process. Unfortunately, the best way to get a hold of the yahoo at this location is to just not call them at all and instead go through the 800 Public Storage number. The good news about going through the 800 Public Storage number is they are even less help. All they do is defer to the property manager, who once again, never answers, calls, or returns them. The good news is I have the district managers information so we’ll see if he is able to actually get the ball rolling, considering that he hired Laura I’m feeling a little disparaged about my chances. Unfortunately, even though I canceled days ago storage has sent me yet another invoice for next month which is 20 days away, which is a good indication to me that it is not canceled. I can tell you exactly why I canceled which is the fact that every three months public storage will up the cost of your unit by 25% they do this until the end of time. I did not mind paying $200 for my storage unit. In fact, I would’ve been willing to keep it for the next 10 years I would’ve also not minded if it had gone up overtime slowly, I would’ve not minded if they said it was just $250 like they did after the first three months. But in nine months time span going from $200 a month to $370 a month is quite a steep jump. I had a friend that this exact same thing happened to him. By the time he realized the auto debit had kept going up. His price was three times. The original amount costing him over $600 a month. Good business model, Public Storage. I think the Public Storage would be good if you were looking to just keep stuff there on a short term basis for no more than three months. It was convenient to get my unit and to get signed up. However, the process to cancel your unit is a nightmare. I would highly recommend if you’re looking for a storage solution that you seek different companies.
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March 2024 by Dulce Alvarez
The ladies Elizabeth and América helped me a lot when finalizing my space rental since I do not speak English and they were very patient and good with me, my first time using their services and so far very good, thank you
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January 2024 by Megan Parker
Great Storage Facility! I love the app that allows me to open the gates:) Sometimes doesn’t work but still better than any other I’ve been at!
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April 2023 by Lisa Wurz
Where do I start? There was nothing wrong with the storage space itself. My problem is with Darla. Whenever we would call, no one would answer. When she did finally call back, her attitude was horrible. When we asked to speak to her manager she would hang up and refuse to answer the phone. When we showed up she refused to stop “writing notes” because we were a tad later than 2pm. Apparently the world moved on her clock. Her customer service is awful and her face expressions are just as bad. Then had the audacity to run her mouth walking off. She needs to be dealt with
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March 2023 by Ronnie Robins
Ever increasing storage fees. 3 years ago I started at $79.00 a month and now it's up to $159.00.... it has doubled in 3 years.
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April 2022 by Roderick Goodwyn
Before we got here we were told that the storage would be 30 for everything then we get here and kios machine tells us so.ething different and all the power goes out which makes the kids machine reset or something and haven't been able to figure out what to do next
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October 2021 by Natalie Fuentes
I have had my stuff stored in this place for over a year, while the staff is very friendlyIt is unfortunate that the place it’s not kept well on various occasions I have arrived to find the elevator not working, on other occasions I have gone and there has been no card available or damaged one I was told that there was only one for the property which is ridiculous and it’s little things like that here in there that have made my experience with public storage not so enjoyable.
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August 2021 by Nathan Giles
Public Storage worked perfectly for my family and I for over 3 years! We had zero problems, it was easy to access the unit, and everything was clean and well ventilated. We never had any problems, and all information (including gate access hours) was communicated clearly. The manager Lisa was especially friendly, helpful, and quick to respond! I highly recommend Pubic Storage.
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July 2021 by RICHARD JUSTICE
This place is on a ups and downs I have .my things at this place so im going to watch my mouth the one thing I dont like is you cant get in before 6am and you cant stay past 9pm and if you do you get in trouble its a good place I feel safe when im I my storage looking for something
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June 2021 by Annie Marie Andre
Starla is The Best PS associate that I have ever worked with and I’ve been using PS in multiple locations for many many years.She is professional but more importantly kind and considerate towards her clients.She has gone above and beyond in helping me with various situations. Take good care of her because she deserves it.
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June 2021 by Ravin Ram
Awesome service by Mr AnsariVery co operative, very knowledgeable and customer friendly- a great person to deal with the service
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May 2021 by Rita R.
This location doesn't have onsite personnel and you'd think they would have an emergency contact number but they do not. The number for property management they give you is worthless. I can't get anyone to return a call and you can't talk to a person at corporate. My car is hostage at the moment because the gate is broken and won't open at all. This will be my last month there for sure.
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May 2021 by Fløyd L.
Gracia spacious storage units. Reasonable price Peaceful and quiet. Clean. Easy to get around and find your way.
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March 2021 by Kissing Stars
Latasha,THANK YOU for providing "Awesome" customer service. It's hard to find or conduct business with understanding people.I appreciate your kindness and willingness to assist my family during the Pandemic. I'll pray for your family and for a job promotion for you as well- YOU DESERVE IT!!! You ROCK❣^Latasha @PLANO LOCATION...
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February 2021 by Amy H.
Easy to set up over the phone. No contact needed to secure big, clean unit. Very clear instructions and clean property. Would definitely recommend.