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March 2024 by Elliott Etheredge
Great service! We have had a unit there for a couple of years. Recently downsized and the process was super easy and the staff really helpful!
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September 2023 by dj will
Nice staff
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September 2023 by Jenna Krueger
They lie and steal your money.
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August 2023 by Robby Holland
Robert at the Headcecoxe office was very efficient and good to work with this afternoon.
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August 2023 by Mike Havens
I have been a customer for several months, the staff, especially Linda are exceptional, long hours and hot times do not change her attitude! Always a joy!
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August 2023 by Cindy Reeson
They are good and helpful. Nice people that day when I went there
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July 2023 by Milan M.
The lack of property manager presence both when trying to locate the unit when initially getting the unit and when trying to return the keys leaving the unit is super frustrating. You call the front desk and no one is there, yet the office hours says someone is/should be available. I supposed the only upside is all of my things where in my storage unit when emptying out. This was my first time using public storage so I probably won't return to this location in the future.
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July 2023 by Iris Albertorio
It's been ridiculous with these people from the beginning which I'm not getting into but know this... $40 increase within few months without notice supposedly they sent an email. I ask why Linda stated it's in my contract.. lol
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June 2023 by Michelle K.
Reserved my storage unit ahead of time and got there to use their easy access app and code they provide and mine didn't work. nobody was in the office to help me even though the say that someone will be in the office during their usual office hours. I sat on hold for over an hour infront of the storage unit before even being able to talk to someone through their texting application. They never actually gave the code they gave me access to the gate or doors so they had to set it up while I was on the phone with them. so glad I went there before I brought movers with me because i would be paying movers for the hour that they would have been waiting for me to get ahold of someone. I definitely wouldn't recommend them to anyone. my first storage unit experience and I wasn't satisfied. Their customer service is awful.
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June 2023 by Victory Onimisi
Linda is such a great help at assisting with the move in process and explaining how the storage garage is operated properly. My move out date went extremely smooth as well. 10/10 would recommend!
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April 2023 by Doug S.
Public storage lies!!!! They give you a reservation for a certain price and then after you sign up it got changed to $30 more per month. What a scam and waste of time!!!
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March 2023 by Sonia
Pricing went up over $100, and I've found same sized units for cheaper in the same facility. Despite moving out by the end of February they're still trying to charge us another months rent. Save your money and go elsewhere.
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December 2022 by Victor P. Crindal
Stay away. These people are thieves.They force you to purchase a lock. If you move in when they are not here and try to return the lock later (within the 30-day window), Linda from the office will tell you they can't.Their pricing is a bait-and-switch. The first month rent is $1 instead of $30, but you pay a $29 admin fee. If you move in mid month and move out 2 weeks later, they'll attempt to charge you for the next month.You can't access your stuff when you want. Past a certain time, you can't, so if your schedule or circumstances lead you to need something between 9pm and 6am, you're stuck.Let's say the star is for cleanliness.
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December 2022 by Victor P. Davidenko
Stay away. These people are thieves.They force you to purchase a lock. If you move in when they are not here and try to return the lock later (within the 30-day window), Linda from the office will tell you they can't.Their pricing is a bait-and-switch. The first month rent is $1 instead of $30, but you pay a $29 admin fee. If you move in mid month and move out 2 weeks later, they'll attempt to charge you for the next month.You can't access your stuff when you want. Past a certain time, you can't, so if your schedule or circumstances lead you to need something between 9pm and 6am, you're stuck.Let's say the star is for cleanliness.
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October 2022 by Lynn W.
This company many times however, it seems like every other month. They are going up on pricing. It is ridiculous. Our cost tripled since we started with them.
