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March 2024 by Natalia E.
Convenient and comfortable location inside a Tom Thumb, but it seems slow and/or understaffed. We arrived 10 minutes before the lap appointment but waited another 20 minutes on top of the appointment time to finally have the blood drawn, nearly 35 minutes more than planned. The issue is that even if the doctor sends the lab order electronically, the patients are encouraged to bring a paper copy because the system is not even showing the correct lab request, which slows down the appointment by having the lab technician manually enter the request from the paper and then scan it into the system. Attentive staff and good quality work, but the delays make it difficult to give it 5 stars.
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February 2024 by Navid Bahmani
Great service,Appreciate
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February 2024 by Deb Teague
GO TO THE LEGACY AND INDEPENENCE QUEST INSIDE THE TOM THUMB. THE LADY WAS SO NICE AND KIND AND TOOK ME AN HOUR BEFOR MY APPT. SHE WAS SPOT ON AND DONE IN LESS THAN 20 MIN. QUIET AND SWEET AND SHE DESERVES A RAISE FOR THE CARE AND TECHNIQUE! MOST QUESTS ARE GREAT BUT TAKING ME A HOUR AHEAD OF MY APPT., WAS AMAZING AND I CANNOT THANK HER ENOUGH FOR NOT MAKING ME WAIT! SHE ROCKS! GO THERE AND BE SMART! THANK YOU ONCE AGAIN FOR YOUR UNDYING LOYALTY TO QUEST AND YOUR EXPEDIENT SERVICE! MADE MY DAY!!!!
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February 2024 by Lisa A.
When you look up Quest, the reviews can be quite awful and scary. I found this location 30 minutes from me in Plano at the Tom Thumb that had slightly better reviews than most so I made the trip. April was a pure joy and put me completely at ease. She was kind, gentle, and precise! I truly enjoyed the few minutes I had with her while getting many tubes of blood drawn which tells you a lot! She made the experience so much better than I ever expected! Thank you April!!!
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January 2024 by Tam Knox
I had an appointment scheduled for this morning. I arrived about 10 minutes early and waited less than 5 minutes to go back. The woman who drew my blood was very skilled and efficient. No complaints!You do check in at a kiosk, which could be more difficult for some people.
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January 2024 by Ash Sheth
Quick & easy appt. April was super nice and skilled!
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January 2024 by Sofia Perales
They don’t respect the appointment’s time. I had to leave because I couldn’t wait
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December 2023 by Torrey S.
Made my appointment online with no issues. Checked in via the text link they sent me with no issues. I was called ON TIME to the exam room. All this could be tossed aside had they had a grouchy or poorly-skilled phlebotomist, but I hardly even felt the needle and we had a fun conversation. She was smooth, efficient, and I was in and out faster than at the Quest in my doctor's actual office!
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November 2023 by emma konarik
Crystal was phenomenal. I brought in my 2 very nervous young daughters and she was extremely sensitive, professional, and compassionate. She got them through an experience that was very scary. Could not recommend her enough!
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September 2023 by Shweta Arora
I am impressed by Chrystal. She did a wonderful blood work. Generally I have trouble giving my blood work because my Veins are not visible, but she did it in few seconds. However if I go to another labs, they take quiet long time and pinch lots of needles on my wrists and elbows. Thank you Chrystal for doing this with so much care ❤️??
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August 2023 by Ashley Daniel
We took our chances with a walk in and they got us in super fast. Clean waiting room. Not packed. 5 people there before us and we were still seen within 15 minutes. Ladies were nice. I was pleased with overall visit.
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July 2023 by Iris Albertorio
Located in Tom Thumb... Awesome Staff! quick and efficient... I came in, signed into the kiosk and was quickly serviced. I didn't have the document for my blood work. Regardless the staff cheerfully asked for my name and succeeded in finding my order in their system. They asked me to have a seat and completed my blood work promptly. I am highly impressed with the customer service I received.
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July 2023 by Shivani Narain
Honestly, I was nervous going in after reading the reviews. But it is so close to home lol! My visit was pleasant, quick 15 min from the time of the appointment. I guess the overall experience can be much better if you have an appointment. The phlebotomist was courteous and expert at drawing blood( more important) . Fast service and no pain from blood draw, what more can one ask for :-)
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July 2023 by Ashley White
I wouldn’t visit this location again. I read the reviews before my visit and should have listened to visited another location. The service was quick, the waiting room was clean and there was only one person in the waiting area. The lady who drew my blood, black woman with locks, had a slightly bad attitude and wasn’t very friendly at first. It startled me at first because I didn’t want someone who was bitter or having a bad day to draw my blood. I asked her how she was doing and tried to warm up to conversation a bit. She became nicer throughout the duration of my visit but something was just off about her. She just didn’t seem like a kind, nice woman. She had a bit of a chip on her shoulder. Quest, you need to hire some genuinely nice people or train them on better people skills. The last thing customers that are coming to get their blood drawn want to encounter is bitter & mean phlebotomists. Also, she drew the blood on the side of my arm which was strange, to the side of where blood is typically drawn on the part where your arm bends. I’ve never had it done like that before. The whole visit was just weird.
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July 2023 by Krit
Very poor service. They come in late and dont bother to care for people who walk in. No concern for anyones time.Dont bother to walk in at all.Rude, inefficient .. will not go to this location ever again