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February 2024 by Veronica R.
as a walk-in patient, the wait time was minimal (about 30 min.) considering how busy they truly were. Mr. Daniel was attentive, professional and very easy-going. I was truly marveled by the service provided!
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February 2024 by jack Daih
Had to wait for 30 minutes before being served with a pre-scheduled appointment
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February 2024 by Andrew “Andy” Belavonte
The fat, arrogant black racist woman performing bloodwork doesn’t want to work, she rudely announced multiple times to a room full of patients seeking bloodwork that “if you don’t have an appointment that you will be waiting a long time” it was apparent to the room of patients she hated her job or hated her Asian and white people. Her goal was to make customers leave.
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January 2024 by Robert McClure
Absolutely TERRIBLE, inhospitable, unhelpful, rude. Long wait. I needed to change an appointment date and went in to do so in person, rather than to deal with their “automated” phone system. I need not have bothered! After waiting for thirty minutes, I finally got a rude person to provide me a phone number, which was an 800 number, and finally got through to an agent…in Florida!Never again!I just advised my Dr’s office that I will NOT go to any Quest lab, ever! Never!
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November 2023 by Tierra Haynes
Sat in the waiting room for 10 minutes. Was Called back to be told she doesn’t “do drug screening” and sat me back in the lobby for over an hour. I had to ask what was the hold up before I was seen by someone just to pee in a cup. Very unacceptable and unprofessional. Only given one star because I can’t make a review without giving one.
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November 2023 by Lyric Wiley
I would like to give this business 0 starz this is a honest review from the time I walked in to do a drug screening the head man was absolutely RUDE he made me urine twice b/c he stated it was not enough to test so I had to wait a whole hour before I could use the restroom again he made me wait in the back with 1 cup of water he then said he was going to put refused on my screening b/c I could not use it again this by far worst experience I have ever had getting a drug test done I do not recommend going here the one on (Josey Ln) is much better. This place is racism as hell nobody said hi or anything everybody was taking there lunch at 12pm and he was on his phone the entire time
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October 2023 by Darrin C.
Unfortunately, I had a horrible experience with one of the phlebotomists/techs. As I was sitting in one of the treatment rooms, Sinda (sp) told me I had a balance due and couldn't provide me with the procedure. I told her the issue was resolved and paid. She said it isn't reflected on her screen. I asked her to contact the Quest billing group. She declined and said that wasn't for her to do, that I had to call them from the waiting room. Even the assistant who was with her had a look of embarrassment on her face concerning the attitude I was given. I went to the waiting room to make the call. Waited in queue for someone to pick up, then another lady (Maria) came back out to get me. She said "let me help you resolve this". Maria was amazing. Told her there wasn't a balance due. She kindly overrode the system and provided me the service. I thanked her for her kind and helpful manner. But I told her this experience was embarrassing and humiliating, and that this was not her fault, but the fault of one person. I hope someone from Quest will contact me to discuss this, but won't hold my breath.
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September 2023 by Ashley J.
Awful staff .. rude and uncaring. No one to answer questions. Can see staff standing around talking while waiting room is full of waiting patients. Someone in upper management should care enough to come evaluate what going on here at this location.
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September 2023 by 鄭維仁
Really good blood test experience with the nurse from Jordon. She was patient and kind. And the most important thing, no pain at all.
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August 2023 by Natalie R.
This is my fourth time using this Quest location over the years to get blood work drawn for my PCP. I booked an appointment online for 11:50, but wasn't seen till 12:18. I was able to check in on my phone and received a text notification when I was about ready to be seen at 11:57 (so I could stay in my car till they were ready for me). Their waiting room is quite small with limited seating considering the 10-15 people waiting to be seen . They have a check in kiosk too if you don't book online for walk ins, so it's all contactless check in. The staff was extremely polite, professional, friendly, and very quick with my blood work. Will continue to return to this location.
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August 2023 by Sanath Shetty
The other reviews are right. The staff is very RUDE. The appointment was at 4.10 and there were 5 workers and only 1 other customer who was being served. Yet I was made to wait 40 mins and finally told they do not have the order in the system. I had a letter from Quest telling me the order was already placed but they refused to entertain it. This worker came close to my face and asked me if I want my order fulfilled or not. If yes, then call customer service and they will not help at all. I walked out rather than spend another minute with that worker .
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August 2023 by Marie Garcia
I came there and not only were they 20 minutes behind the nurse that drew my blood had to fiddle with the needle while it was in my arm. Staff there was fine but I don’t recommend this location.
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August 2023 by Sydney M.
I had an appointment scheduled and they took me back shortly after I had signed in. However, the staff member who performed my blood draw was extremely inadequate. She was unable to find a vein in one of my arms and after about 3 minutes of continuous poking and prodding I asked for her to remove the needle and she continued to try to find the vein despite me outwardly saying I was in pain. Then when she switched to the other arm she tied the tourniquet too tight cutting off the circulation in my arm. When I asked for her to loosen it she said no. Finally after another 5 minutes of preparing my other arm she was able to draw my blood. Both my arms have huge bruises on them and the doctor completely ignored my concerns. For a center with a primary purpose of lab work and blood draws, I was expecting a much higher level of competence on how to draw blood. I will never be returning to this Quest and I recommend others to avoid it.
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July 2023 by April
I had an appt at 8:10. Got here and checked in at 7:50. Still waiting to be seen and it’s 8:30. They’ve called back several people who have shown up well after me. This process seems very unorganized and we are unable to ask questions since staff is behind a locked door.
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July 2023 by Johnson John
Book an appointment!! I was called back right at my appointment time and serviced by Rudy. She was patient and professional, also was pain free.
