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October 2025 by ashtyn mccoy
this was my first time ever at a rei store. i recently got into rock climbing and i’ve been very unsure about my shoes. a worker, named traci, came by to help me out multiple times. she was very informational and patient; she explained the membership to us (which we got) and helped us find the correct sizes in multiple products! she was genuinely the best! i get off work late so i was there until closing unfortunately but everyone was so kind and knew what they were talking about. hannah helped out at checkout and told us more things about the membership we didn’t know and she helped us out a ton with the rock climbing shoes questions we have, because, she too is a rock climber! overall an amazing experience and every member of staff we met was so kind and willing to help in every way! thank you rei plano!!!
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September 2025 by Melody Munoz
The KINDEST staff. Went in looking for running shoes, and Daniel started helping us and he was knowledgeable and patient as I tried a few sizes. He went on break, and we were initially a little bummed to continue our shopping experience with someone else, but Rico stepped in to help and he was equally awesome! It was seamless- both really knew what they were talking about, answered my questions, and are clearly proud of where they work and what they do. We then were checked out by Traci, who was ALSO amazing. Turns out everyone who works there is just the best. It was our first time in any REI store, and we walked out smiling with a new pair of womens Topo Auras and with a membership.
We went towards the evening, and it was also shockingly sensory friendly for the size of store it was. It was quiet, there was lots of room, and the lighting was not intense. It overall felt so warm and welcoming. I cannot wait to come back!
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September 2025 by Fatima
Very rude staff at this location save yourself the headache and go to a different location
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September 2025 by Jay Khorsand
I took my bike to replace brake pad and they charge $107 when I asked why so high, they said this is it ,if you have a complaint call headquarter. And I did call and they said I have to call manager of the store I went over there talk to manager he took my number And never called me . other place. They charge only $30 to replaced two brake pads.
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August 2025 by Mae Chen
The staff with baseball cap was rude and said to my friend she shouldn’t try on all the shoes if she’s not seriously consider buying any. Thanks for nothing and you just lost a loyal member. 🙄
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August 2025 by Liangyu Wei
I used to love this place. I signed up for a membership and would shop here a few times a year. But today was really frustrating. I came in to buy a pair of trail/running shoes. Since I wasn’t sure what I liked, I tried on several pairs in my size from the shelf. After about 7-8 pairs, an employee came over and asked if I was “seriously looking,” and if not, told me to stop putting my feet into all the shoes.
Honestly, I don’t think that’s fair. Trying on 7-8 pairs when choosing running shoes is completely reasonable I think
. I had socks on, put each pair back neatly on the rack, and never asked anyone to fetch sizes for me — so I wasn’t creating a mess or adding to anyone’s workload. I really was planning to buy, not just “having fun.” In fact, I had already narrowed it down and was about to take a pair to the cashier.
Instead, that comment completely killed the experience. I walked out without buying anything. Ironically, I was even wearing clothes I had previously purchased from REI while shopping today, but for the first time, this store didn’t feel like the friendly, welcoming place I used to love.
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August 2025 by Troy Draper
Great people work here, awesome products for all your outdoor adventures
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August 2025 by G C
Got my America the beautiful pass from here!
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August 2025 by Lester Huntsinger
When it comes to bike service this is your place!
Ask for Amanda at the counter and ask for work done by Paul! Amanda and Paul are great with everything that comes their way. An amazing team! They are great at advising what is best for the situation at hand. REI should hand on to Amanda and Paul at all cost. They are what keeps me coming back!!
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July 2025 by Camille
A huge shoutout to the bike department and specifically Amanda! I have always had the best luck with friendly and helpful employees at REI so when I was ready for a new bike I knew I’d be going there. Amanda helped me test ride a bike, set it up and get all the accessories I wanted, and even helped me get it to my car to try out the bike rack! She’s amazing, as they all are, and went above and beyond to make me feel heard, seen, and she really cared that I was getting THE best bike for me!! We need more people in the world like her!!
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July 2025 by Deepak Yadav
Been decade, long time member now, its my fav. Outdoor stop. Supportive staff, customer friendly policies (while in this case i think some take way too much advantage on this point). After moving to texas, stopped outdoors due to distance on most things. But occasionally whenever needed REI is my first stop, specially now when im training my 4 year old junior hiker to appreciate and protect the nature.
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June 2025 by Rochelle Dickson
My first order here. I will be back to shop!
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June 2025 by Courtney Mayden
Got outfitted for an Osprey Poco LT Child Carrier for me and my one year old daughter’s first mother-daughter solo hike! The team member that helped me out was amazing. She walked me through every step of ensuring I had a good fit, showing me how to make adjustments and giving me pointers on what to look for when checking fit and how to make adjustments if I was feeling discomfort in my back or hips and how I could offset that. The hike went amazing, my daughter loved the carrier, and I loved being able to take my daughter into the great outdoors confident that I had the appropriate gear to do so! Big shout out to everyone at REI, truly love what y’all do 🫶
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June 2025 by Larry Missildine
Great and helpful staff
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May 2025 by Angela Brown
The best experience. Everyone is so knowledgeable about what I need and so helpful. Well worth what you pay.
