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April 2024 by Vivian L
Everyone in this store is extremely helpful and kind. The store associate, Wyatt was very knowledgeable and spent a lot of time letting me try on a lot of different running shoes. I will be coming back.
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March 2024 by Aleksandra Morel
I won’t lie I avoid going to REI because I leave lots of money there every time I go in. It is not inexpensive by any means. It’s a good store with decent variety. I usually find what I am looking for. Friendly staff. I enjoy having a small conversation at the check out. Good culture .
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March 2024 by Umesh Gowda
Great service again.
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March 2024 by Emerson S Alves
I had a bad experience; it seems like they sell everything for bicycles, but it's not true. I just needed a wheel bearing, and they couldn't sell it to me. I needed to have the service done with them for $45 labor plus the bearing, which should cost about $5. The employees are to be congratulated for their education and cordiality, but the company's policies didn't help. Call ahead to see if they sell what you need. That way, you save time and money.
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March 2024 by Gingie L
Nice big store. Clean bathroom. The guy who fitted our packs didn't seem thrilled to help, but was helpful anyway. Didn't get his name, guy with a eagle tattoo. Maybe I was asking for too much. I was looking for a pack that catered to some hiking but mostly planes.Woman helping us pick out shoes was so nice and knew her stuff. Would go here again!
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March 2024 by Timsdanni Not Just Mom
Friendly staff, clean store! Always love the fun stuff I find here and their warranty for members is fantastic?
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February 2024 by Garrett C.
Got a Christmas gift that was too large. Brought it in to exchange for a smaller size. They didn’t have it in stock in the store, so I needed to order the smaller size online. Lady at the register told me it would be best for me just to return the item to a merchandise card and purchase the item myself in the correct size online. So I did that. Walked out of the store and noticed a $30 difference between what was paid for the gift versus what I received back on the merch card. Went back inside to ask the lady about the price difference, and she told me it’s because when you return a gift, you don’t get any rewards earned back that the person received. And that the only way I could’ve done an even exchange would’ve been for them to do it as an exchange instead of a return….. Even though she’s the one that told me I should do it as a return. I asked if they could void the return and process as an exchange instead now. She said no. So now I guess I’m just out $30 bucks because of her mistake. Awesome customer service!
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February 2024 by 何Adrienne
We went there to find something for our hiking trip. So many options!
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February 2024 by Aparna Tiwari (The wandering foodie)
Nice store with great membership. Always people available to help you . Options are good in this store to choose from and good offers around.
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February 2024 by Dallas Guy
I just bought a portable propane burner and needed some fuel. I hadn't been to an REI in years. As per Plano, this place was large and impressive. It was also hopping, very busy.The selection was vast, but alas, they were sold out of Iwatani fuel. An employee told me it was because of the cold front and possible freezing precipitation. So I wasn't disappointed. Texans panic buy when 12 degrees and icy roads are predicted.I picked up a few odds and ends, including a map of Big Bend, a place on my bucket list.Fast, friendly checkout.Very nice store. I'll check out the Dallas location next.
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February 2024 by Liz Middleton
Justin, Robbie, and Sal were all so great and helpful! Wonderful experience!
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January 2024 by Matt Traub
Always make it soooo difficult to return a product here! Walmart is more customer friendly than these guys..
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January 2024 by Steve Jennings
Good gear, reasonable prices for the quality offered (REI Brands, not sure whether the high dollar brands are worth the money).
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January 2024 by Claudia Romanczukiewicz
It was great ! Ashley was very helpful in my purchase of a Garmin smartwatch !
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January 2024 by martiez fields
The staff was very helpful in helping find exactly what I needed ????
