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September 2023 by Wise M.
The assistant manager at this location was liar. I lost my receipt and came in line to get help from one of the girl at costumer service. And then there was an girl came with one of merchandise and she talked to assistant manager for while and i and one of employee at costumer service waiting for her. The assistant manager(Veronica) turned to me and said i am sorry, i don't think can not find your receipt, maybe it take long time to find your receipt. You may have to wait long time. And she left, i went to trash can to find my receipt but couldn't find it. I came back costumer service and an employee at costumer service told me to give her my membership card, and she scanned it and came out my receipt (list of items i just bought). Why on earth did assistant manager lie to me? This is how assistant manager work? Lie lie and lie. Does she have enuf knowledge to be assistant manager? ( i don't want to bring racist card here, because she rather talk to black girl who wasn't in line than helping customer who in line and already being help. Because Veronica is black and i am asian? ) why lied?
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September 2023 by Vallie Lee “Kiki” Parsons
Variety of Items ??????
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July 2023 by Clarice C.
My local Sam's Club, I was able to come in and locate most of the items I needed. I'm usually able to get in and out, sometimes there are extended lines. I appreciate the variety of fruit and vegetables available along with apparel.
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July 2023 by Alan Stevenson
Great service. Always polite.
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July 2023 by Cliff H.
For the third time in the last eight months someone at Sam's has skimmed my Visa credit card and tried to use it charging items online - the THIRD TIME. Fortunately, Chase has caught the charges and refused to allow them. You need to be extra careful charging things at Sam's, both at the gas pumps and inside the store. This is a Sam's employee who is doing this.
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May 2023 by Julia T.
Misty was rude, lazy to think for herself, displayed attitude, and had tantrums. She yanked the cart away from us and threatened to throw us out when I called her out on being unhelpful while her other associate had no issue doing what was asked.
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February 2023 by Timmy Tran
Well try the new Cafe order with the Scan and Go App in the near future
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December 2022 by Alice Y.
I called 5 times and no department picked up. It rang for 20 minutes and NO ONE picked up. Don't count on them to pick up the phone. Trash customer service.
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September 2022 by Yelper Y.
A lot of previous reviews have hit it spot on.This location is consistently out of stock on key staples and items that should have no business being out of stock.The gas station needs to be monitored better. I see cars going against the arrow and flow of traffic more often than not. It's especially frustrating when I'm following the rules and etiquette only to see some "Karen" do anything but and get in and out in a jiffy.The staff could have better knowledge of their own store too. I've asked several questions to various staff and get several different and wrong answers. Do better folks.The Food Court is understaffed when it counts and overstaffed when it doesn't. Need to manage and schedule better.
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September 2022 by Yelper H.
A lot of previous reviews have hit it spot on. This location is consistently out of stock on key staples and items that should have no business being out of stock. The gas station needs to be monitored better. I see cars going against the arrow and flow of traffic more often than not. It's especially frustrating when I'm following the rules and etiquette only to see some "Karen" do anything but and get in and out in a jiffy. The staff could have better knowledge of their own store too. I've asked several questions to various staff and get several different and wrong answers. Do better folks. The Food Court is understaffed when it counts and overstaffed when it doesn't. Need to manage and schedule better.
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September 2022 by King Karamjy Ekhash
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August 2022 by Holly K.
This club is ALWAYS out of stock on the most important items. I went in at 4pm on a Monday and they were completely out of bottled water, not a single brand had a case available, the aisle was EMPTY - the primary reason I go to Sam's is for bottled water and toilet paper so I was not happy. Not to mention this is the first week of school! So many people were in there trying to stock up on groceries and they were out of stock on a ton of key items. I work for a massive DSD food company that actually services Sam's Club and I know if our product was completely empty they would be harassing corporate nonstop until they were serviced so the fact that they didn't have any water is honestly unacceptable. This isn't the first time they've been completely out either. It was also lovely to see the couple in the parking lot when I pulled up that had 10 cases of water on their cart, maybe next time if you know you don't have anymore of an item put those "Limit 2" signs up so other customers can grab a little of what we need as well, instead of 1 or 2 people hoarding it all. Very poorly managed. After shopping at this club for nearly 2 years, I've honestly had it and will not be renewing my membership with this company. There is a Costco down the street that we will shop with in the future. Hoping that other Sam's locations don't have this problem but this club seems to have consistent issues with out of stocks.
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June 2022 by Ka'Trecia T.
Never had a problem use my parents membership until today. The front end manager was horrible, I wasted 2 hours of my life.
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May 2022 by Mark Jones
They have always been friendly and helpful.
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March 2022 by Yonni D.
Misti in customer service was rude and disrespectful to us and treats minorities of color differently when we return things. Everyone at the customer service return center are racist and profile people.