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October 2025 by Abel Celis
Trey was very helpful on the phone and I came in he showed me some units and ill be back tomorrow to pick one. Great customer service.
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September 2025 by Jonathan Bells
Rent storage few months had 2 TV s. In the storage 1 was 65 inches. Brand new steal had plastic on the front of the TV and other was 55 inches TV. I had few years. Wen I rented house 🏠 I went to pick up my TV s from storage. Plug 🔌 them in and not just 1. But. The 2. TV s. Where broke i can see maybe 1. But 2. TV. S lucky I took off. The. Insurance so no claim public storage cut off my locks was in there on the 6th. Told me. Would be 20 dollars late fee. Never expected them to cut my locks 🔒 off on 6th day. N 2 TV s are broke 🤨😤😡
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September 2025 by Sally Shehan
Very personable professional and courteous. Give this man a Raise!!
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August 2025 by T I
Heather was very pleasant to work with!
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August 2025 by mwelle yoh
If you have items in B Unit from around May—especially June and July 2025—you should check on them immediately. That unit has had no AC for months, despite being advertised as climate-controlled. I have complained repeatedly, but nothing has been done. Meanwhile, they still expect full monthly payment.
The heat in that storage 24/7 during the Texas summer has damaged my belongings—my bags are peeling, and my wax candles have completely melted. It’s unacceptable for a “climate control” storage facility to let this
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July 2025 by Phil Boulware
Been with them before they turned into Public Storage from Self Service years back. Recently they’ve experienced a staffing issue. I’ve called four times in the past 24 hrs during their business hours, no answer or reply including the time I physically pulled up and no one was present in the office. Can’t get a hold of them nor can you find anyone there. If it wasn’t for the discount, my business would be elsewhere but they can call you all day but not pickup such if kinda weird especially cause they needed me to come down. Please do better and hire more people ASAP
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July 2025 by I am Luo
I’ve been storing my personal items at this location for over a year and a half now, and I’ve never considered switching to anywhere else. The price is affordable, the grounds are always spotless, and the people in the office are absolutely wonderful( Thank u Thomas and Heather!!) All of these things have made me feel happy and secure keeping my belongings here.
Overall, I highly recommend this place to everyone
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June 2025 by soritesorite
never rented a storage unit before . Thomas is a great person to work with. Clear, professional with a real caring spirit. He helped me get all the paperwork done while seamlessly helping 3 other people . Amazing to watch really. Thanks Thomas
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May 2025 by Bryan McNatt
Thomas was a great help and found me a unit that I could easily back my trailer into. Property is well-kept and safe.
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May 2025 by Jennifer Leinweber
Just wanted to provide a quick shoutout to Heather, Austin, and Vanessa — excellent staff Public Storage who have been super helpful to my husband and I in managing our storage units. They are informative, friendly, and most of all very helpful! A big thank you for all you guys do to make customers' lives a little bit better!
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May 2025 by julio galvan
Great location the manager from that location is very nice helps you way beyond to make sure you are at home I personally recommend this area clean location and great coustmer service her name is Heather.
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April 2025 by Bodie B
Kim is so sweet and very helpful. Clean facilities. Always a joy to see in the office!
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March 2025 by Amber Hunter
Thomas, at the 15th&Custer location, is the absolute kindest, most considerate facilities manager I've come across! I was having several issues with my account login and auto-pay. He was so patient and diligently went through each issue until we got them all resolved. He helped me get a refund on my late fee and a discount!
I wish everyone was as pleasant to work with. He put a big smile on my face and I would highly recommend this location!
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March 2025 by Lee Ann Binford
Thomas did a great job finding the unit that best fit my needs. Went above and beyond!
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March 2025 by Brock Thomas
Very helpful and accommodating staff. Highly recommend.
