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August 2023 by JoJo's Girl P.
MY husband and i brought in an old bucket of sherwin williams paint with a clear computer printed label on top complete with the formula, and asked them to make another quart for touch ups. granted, this was very old paint, but, the allmighty sherwin williams formula was still there and i didn't have a doubt that they'd be able to make more of the exact color. but, noooooo, the american woman helping us said they could not make more of that same color. they said they could do a "color match", which, btw, is NOT the same as the original color. took the color matched paint home, painted the wall in spots, and when it dried saw that it did not match. went to a different SW store and they took a look at the old label and said, sure, we can make that....this existing label is from the old method they used to use. so, the SW on Ave K in Plano WILL NEVER get my business again and I suggest others go elsewhere. So, I call the plano store and ask for a refund, the guy says sure, bring it in. I bring it in with the temperature reaching 107 degrees and the assistant mgr (whom i spoke to earlier) says to me, 'oh, i need the original card used for the sale (my husbands card). so, now my time is wasted TWICE!!! ARRRRRR! WHAT A PIECE OF SH**T FOR NOT TELLING ME ON THE PHONE! GREAT CUSTOMER SERVICE JACK A$$!
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August 2023 by Allison Costantino
I had a gallon of paint mixed that another store ultimately mis-matched. I took what little dried-up bit of the original I had left that was from my builder and the gallon that was wrong. These guys were so awesome and friendly. They said all SW employees should have helped to guide me better and continued to educate me on the process. They salvaged my dried up paint and matched it perfectly to a new gallon at no cost to me. I cannot tell you how much stress was lifted so I can continue to do my own paint touch-up and not have weird spots of white on my walls! Thank you Ave K Sherwin-Williams!!
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July 2023 by Caren Cooper
I only use Sherwin-Williams paint. This location is near my parent's home and the customer service is outstanding!
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May 2023 by Tony H.
Very good store. Jesse was great in helping me who is not the contractor. What really surprised me was when my contractor showed up to pickup the paints, they actually were willing to discount the prices of my paint even more after the fact that it had already been discounted for more than 20%. So I got 2 5-gallons buckets of paint for the price of one. What a store! And Sherwin Williams sales team later called my contractor and said that they wanted to help small businesses to grow. So they offered him more discounts for future purchases. I think Sherwin Williams really knows how to take care of customer relationship.
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June 2022 by Euphrasia M.
Not helpful at all, rude & unprofessional. The guy at the register was asking me to bring in pictures of cans of paint. Just didn't seem like he wanted to help me at all. I called another location and they were able to find exactly what I was looking for with the same information I gave the guy at this store.
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November 2021 by Jerry Kiser
WELL CAN'T GET A PAINT MATCH FOR MY WALL AND THEY ARE OUT OF MY PAINT BOTH STORES I VISITED. USUALLY ARE GREAT
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June 2021 by Bradley Taylor
Third visit. Always helpful and knowledgeable staff. Each time easy check out. Feels like employees like working there.
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May 2021 by K
always very helpful and polite.
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January 2021 by Alex Cardenas
Everything for the painter
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September 2020 by Becky Higgins
Friendly, helpful
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August 2020 by J Texas
Darius was really helpful and nice! Love my paint color
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August 2020 by Matt Bass
The painters second home
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March 2020 by Jeffrey Nielsen
Professional and knowledgeable- great help
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February 2020 by Nancy Spurlock
Paint is the best. Service staff are very friendly and extremely helpful with paint questions.
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February 2020 by Nancy Macaluso
The employees at this store are always so helpful and polite. I had 3 different 5 gallon buckets with left over paint from a few years ago. They didn't try to sell me new paint, and even transferred them to 1 gallon buckets that I can handle and store. I will always shop here for my DIY paint needs.
