-
February 2024 by Miguel Gonzalez
Lorena at T-Mobile provided excellent service—knowledgeable, friendly, and efficient. I appreciate her assistance and would recommend her for a positive customer experience!!!
-
January 2024 by Revka Graffis
I came in a few days ago to get help with a trade in and to add a line on my account. Osama was very attentive, didn’t disappoint at all. Very happy with the outcome, will definitely go back if I have any more issues or questions.
-
January 2024 by MOBY SAID
The Tmobile rep osama was a very professional and handled my issue with great quality service.
-
January 2024 by Saki Shinwar
Had a great experience. I was greeted by Osama as I walked in and he got me checked in and gave me a good estimate on the wait time. He ended up helping me out and got my complexed situation resolved and took the time to switch me to the Go5g Plus plan so I can take advantage of the great benefits. Mainly the trade in value I ended up getting for my phone towards my new 14 Pro Max. Also got the Apple Watch SE with the promotion. He’s a great asset to the company. I recommend customer to really go see Osama. Best Tmobile experience I’ve had …
-
January 2024 by frank Z
Visited to drop my trade in phone and they were helping. The store on independence wouldn’t help and sent me here.
-
January 2024 by PreXlie
I have been in there multiple times in the past 2 weeks & everytime the employees have been nothing but helpful & have gone above & beyond to try & get my problem solved.
-
January 2024 by Rawad Aljazaerli
Great customer service by William K great guy and is going to help you do what you need to do thank you so much I appreciate your service
-
January 2024 by Nancy Salinas
Nice place, awesome staff,
-
January 2024 by Toni Danielle
Rude, the T-Mobile Expert (he calls himself) was pissed because I chose to call customer care. I refused to let someone make commission off my service who doesn’t have good customer service experience. I took my business to another location and I now I have my IPhone 15 ProMax, and the agent at that location was Awesome!
-
January 2024 by Steve Treadway
The young lady actually fixed my wife's phone instead of blaming the towers.
-
January 2024 by Sheila Nayampalli
My Mom and I were long overdue for an upgrade and kept putting it off (from an IPhone 12 Pro Max to an IPhone 15 Pro Max), so we decided to stop by this particular T-Mobile location shortly after 10AM on Monday, 1/8/24. We were promptly and professionally greeted by Lorena - this young lady was a rockstar in providing the best of customer service and answered just about any question I had regarding my account. More than anything, I appreciated her kindness and patience while she walked us through the upgrade, explained the mathematical breakdown, what our trade-ins were worth, and made sure all notes, apps, photos, and text messages were transferred to both our new phones. Positive experience and I can definitely see myself returning here for service in the future. ⭐️⭐️⭐️⭐️⭐️
-
December 2023 by Silene Araujo
They tell you wrong thing and you can’t do anything about, costing you a lot of money… don’t get advice from them… T-Mobile charges are super expensive and reacquiring.. Don’t use them!
-
December 2023 by Karen Oktavec
Rude... no one greeted people walking in, so I had NO idea if there was a check-in system. I asked a sales associate, and he briefly looked up and said we'll check you in. Very un organized... atleast have a sign guiding people what to do.
-
November 2023 by Antoinette Myers
Everytime I go into the store the customer representatives are friendly, knowledgeable and extremely patient and helpful. I feel inept with technology and I admit to it so if they need to send someone else they still have time to trade out staff. However the T-Mobile staff stay and help me and encourage me to come back!!! That extra assurance makes me feel less of a burden for the staff,!!! Thank you very much!!!
-
October 2023 by Ender Mantilla Monroy
in this place is every time I come to make a payment the staff is always late in accepting the payment must break priorities to receive the payments of the plans since it is every time the same
