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October 2023 by Hayden Shugarts
I paid to have a background check and drug screen through my school. After paying I was notified I would get an email with further instructions. After a week with nothing, I emailed SurScan and was told everything was handled. After a few more weeks my drug screen had came back but still no info on background check. I then called and was told “Ohio takes a long time” and that I would receive a call back. This call never came so I called again. Finally, I’m told there’s more forms they need to email me. When I asked why I had been told two different things before and now, when I’m not compliant with my school, they decide to fill me in, I am told that I am rude and hung up on. My questions was refused to be answered unless I sat through a lecture of how to talk on the phone. Joke of a company, and the phone guy has a serious power complex.
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March 2023 by Jana Fowler
Lacks adequate resources to provide timely results. Customer service representatives unable to deliver requested data.
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December 2020 by Zainab A.
Iwas send to a lab that was ra Very far from the zip code I gave . As usual you have only 3days to do your drug test the lab was closed due to severe weather for to of those days , I tried to contact sure scan to relay those issues the operator told me I need to reply to the appointment email with my concerns tried that no response tried to call again ,left multiple voice mails no response !
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July 2019 by Michael Hamilton
Very informative. Only testers that both photo the patient and explain in depth the testing being done to the patient. Extremely respectable
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November 2018 by Jordy Lunkhead Verrill
Prompt service as soon as I walked in. Didn't even have to ring the bell. Professional, prompt service. Was in and out in 10 minutes. The entire staff were completely professional and pleasant to deal with. This place was kind of hard to find though due to street construction.
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July 2018 by Gordon Summitt
Excellent customer service, but the posted hours are misleading as they stop taking collections 30 minutes before closing time.
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September 2017 by Melinda S.
This place had 2 bad reviews so it made us a little skeptical to go there. But they must have took charge of their bad reputation by the time we got there. Walked in with no appointment. It was quiet Thursday around 3pm. My daughter was required to be drug tested for her Certified Nursing Program offered through her high school. They let both of us go back. They filled out paperwork, asked her a few questions & handed her a cup to pee in. We were seated at a desk in a large room that had two bathrooms directly behind us. Upon returning with her sample she was instructed to place the cup directly on a bullseye matt. The young lady working with us put on gloves, screwed a lid on, put a sticker across the top and placed it inside a special bag that sealed shut. We were there 20 minutes. Everyone who worked with us was knew what they were doing and was friendly & professional. I'm a huge fan of customer service and I wouldn't have given SurScan 5 Stars if I didn't have a 5 Star experience. Definately will go to this location again when needed.
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January 2017 by JB J.
The lady was on the phone when I walked in. I rang the bell and she spoke loud enough without opening the glass to tell me she would be with me shortly. She was on the phone with a personal friend or family. I had drove over an hour and half to get there and needed to void. The lady wouldn't acknowledge that I was there all the while I was pacing the waiting area needing to go bad!!! After 20 minutes of hearing this rude lady talk to whoever, I opened the door and starting walking to the restroom and she proceeded to be rude as HELL!! I told her I was about to have an accident and I needed to go badly. Find better people that understand not everybody can hold their urine.
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January 2017 by Isaac S.
Were gone before closing time the evening I came in. I had to tell my school and they talked to them that night. The following morning they were very rude to me. I avoided a confrontation but I will never come here again if I can help it. Clean facility, terrible person skills.
