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February 2024 by Alberto Nevarez
Really bad customer service , lady’s are very rude . 100% not recommended this place .
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February 2024 by Jose Lopez
If I could give 0 stars I would, I went there to get new iPhones and it seems that the store and actual T-Mobile people have a different view on customer service, I will be switching carriers for sure!
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January 2024 by William
Have a defective device T-mobile call this location and asked me to go to have it exchange Went there waited and told me device was sold out. If you ask someone to go should hold one instead of let customer drive all the way and wait half an hour then told you NO. Very poor service.
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January 2024 by William F.
Very Poor Customer Service. Have a defective device and I was told by Customer care to go there for an exchange. They called and verified the product was available before I went and gave me the address. When I went there, they register me, and I listed out why I was there. After waiting and when it's my turn, the same lady then told me she just sold the last piece and laugh. I was wondering why they told me to go, wait for the line and told me NOT available. It is totally waste of my time and bad customer care. If you ask some there, the item should be reserved. Will not recommend anyone to go there.
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January 2024 by Ashley Amari
Jesse was great! I don’t remember the bosses name but they were both amazing! So professional and patient. They got me in and out with my new devices! Thank you guys so much!
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December 2023 by Connor
Not properly staffed and told me to leave two hours prior to closing due to the volume of people they were dealing with.
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December 2023 by KindVessel Inc
Jenny was professional and knowledgeable and very patient. It was a rough day she definitely was patient and helpful! Keep Shining
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November 2023 by Monty Allen
October 17th 2023 My son told me I may have viruses on my phone.I went to T mobile in East Plano , and Carolina, who really knows what she is doing, quickly fixed all my issues in less than 20 minutes. She was amazing.Total thumbs up.
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November 2023 by Eaiden Willson
HORRIBLE customer service and was waiting for 45 min with less than three customers in the building when i was finally helped i was met with the worst attitude i’ve ever received in customer service not only was there attitude but there were an unnecessary amount of rude comments and corrections that were made bc of my lack of knowledge im not one to be against criticism or correction but this was just plain childish and rude
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September 2023 by January
This was a very pleasant experience with friendly and helpful people. Jesse and Jenny were excellent. Jenny helped me change phones and Jesse helped me set it up. He was so patient and kind and didn’t mind my many questions. He was very knowledgeable and was able to help me with what I needed. The overall atmosphere in this store is positive and pleasant. The music isn’t too loud and the people are great and willing to help!! There is great teamwork there.This is the only T Mobile store for me!!
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September 2023 by Neesa Perryman
Claudia was Amazing and helped my mom get set up with her new phone! Thank you so much for making this process a breeze!
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August 2023 by Irma Lugo
These people that work here are so rude.Not only to me but other customers there attitude is nasty and they don’t care to help or explain anything.They seem annoyed and don’t like to answer questions.I was sitting down waiting to be helped, and I noticed other interactions with customers that were very rude and they seem to be rude to the ones that don’t know how to speak English.The lady that helped me was pretty rude too.Acting annoyed every time I asked the questionHer name was Jessica, curly hair, short & chubby.The other lady seemed to be the manager and was being so mean to a lady that didn’t understand English. Yelling at her and pounding her fist to her hand as she had to explain things to her. I had to speak up and told her that she was being really mean to her and to stop. I left furious.I won’t be coming here to upgrade my phones anymore.
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August 2023 by k00kiesnmilk
I was frustrated when my phone was messing up with texts, and I took it here hoping to fix it. I had a nice skinny tall lady,(I forgot her name, she was so kind!) help me troubleshoot and fix it up. She was really knowledgeable and taught me a few things too! Overall a great experince with good customer service!
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August 2023 by Morad Kamal
Jessica was the employee that helped us and she was very helpful and nice she went above and beyond to make sure we were satisfied and gave us one of the best customer service ive ever experienced
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July 2023 by Adrienne Lipton
Amazing customer service! Patient, kind and informative from start to finish! Salama made my experience quick and efficient!!
