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January 2024 by Yue Liu
Bruce and Dennis provided exceptional service! I went into the store to reactivate my father's prepaid account after the customer service line gave me the run around. They were both patient and helpful through the whole 2 hour ordeal with the customer care line. If you ever have any issues I would recommend coming to this location. I will be returning to this location in the future if I have any problems!
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January 2024 by Nii Ashitei Tetteh
Believe you me, the representatives that work at this store, ESPECIALLY Cat/Catherine are on a WHOLE 'NOTHER level of PROFESSIONAL customer service. I cannot stress enough the fact that I was having a meltdown over my service issues when I got to the store. Cat- thank you from the depths of my soul for being such an amazing person and representative! The other reps (Christian, I think and Diego) were equally great in their own right but I do want to call you out for being an amazingly EXCEPTIONAL professional and individual. My year has already been made :-)
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January 2024 by Toni Danielle
Thank you Dennis for making my transaction to getting a new phone easy! Your attitude was ⭐️⭐️⭐️⭐️⭐️
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January 2024 by James Tupou
Really great service, Catherine really helped out on exploring the best options on keeping the best prices for me with also getting what I needed. Antwoin was great help too when she wasn’t here to finish the transaction.
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January 2024 by Shane
My family and I came here to port over 4 phones and 2 watches from ATT. Jonathan, Dennis, and Antoine treated us like family. All three helped us to get out the door as fast as possible. They made the transition seamless. We greatly appreciated the help and will be back.
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January 2024 by Blake Budlong
The T Mobile rep “Catt” at 7000 Independence Pkwy was extremely helpful in solving my issues with my IPhone. When all seemed lost, she came up with a solution that ultimately fixed the issue. She was patient, knowledgeable, and attentive. Give this girl a raise!
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January 2024 by Baldev Nair
Went to the T Mobile store at 7000 Independence Parkway in Plano to get a line added to an account and to port over a number. The store was very welcoming and the energy and enthusiasm of the sales associates was very palpable. I had the good fortune of working with Dennis, who helped me through the whole process with great patience. He was friendly and knowledgeable and made sure that all my concerns were addressed, and stayed on until everything had been successfully transferred from the old phone to the new one. A very pleasant experience. Thank you Dennis.
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December 2023 by David M.
My family and I came in to port 4 phones and 2 watches from ATT. Jonathan treated us like family. Dennis and Antoine also helped us to get out of the door as fast as possible. It was a great experience and we Will be back.
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December 2023 by T Ramirez
very helpful and friendly staff... was able to upgrade my plan with no issues... it wasn't busy either ?
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December 2023 by D K
Jonathan and Bruce were freaking amazing...Really went above and beyond for us today. Extremely knowledgeable, friendly, and super nice. Was thinking about switching providers previous to the visit to their store. Appreciate it all fellas...keep up the good work!!
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December 2023 by Nour Mh
I don't like to write a reviews. But this time I have to. I went to this store to return the internet box, which I was told you can return it to the store if you're not satisfied with it. But they told me you can't return it here, you have to ship it, which doesn't make sense. Anyway I told them I will do that. And I had an issue with my Netflix on US. I asked the guy to look at it and he couldn't figure it out. The way he was checking my phone you can tell he doesn't have any knowledge. His answer was you don't have Netflix on your plan. I told him when the manager open the account for me, he told me you have Netflix. And I asked him when the manager will be back, but he didn't want to tell me. He told me, you have to leave or I will call the Police. I thought he wasn't serious but he called them anyway, and filed a criminal trespass on me, because I was asking him to fix my Netflix, which is included in my plan. And I was told do not come to this store anymore. I was shocked. What happened to me is unprofessional customer service I have experienced in my life. Can you believe that!!. When you go to this T-Mobile store to update your phone or to fix any issues you might have with your phone service, be aware, !!you may get arrested!!. When I called T-Mobile to file a claim they told me you have Netflix on your plan, we don't like our customers to be treated like this. I know T-Mobile has a great customer service when you call them but not at this store.
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December 2023 by Daniel P
Sent my mom there to get her phone updated for Black Friday. I could hear how rude and disrespectful the person “helping” her was over the phone.He talked down to her like she’s stupid or something which made her very upset. I asked her to leave the store, only reason she went to this location instead of a corporate store in the first place was the distance.I visited this same location last year myself and ended up going to the corporate store on Stacy and take the longer wait time because of the low service quality in this store.
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December 2023 by Kimberly P
Great staff! Welcoming and knowledgeable. They helped set up my replacement phone. It was a smooth process.
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November 2023 by mona desai
I've had 2 awesome experiences so far with this loction and the staff. The first time was not even T mobile related but they Went above and beyond to help me out. The second time was when had lost my phone and had reset my new phone. Losing a phone was devastating but setting up a new one was equally terrifying. Both the staff members were fantastic in helping all of us efficientlyJonathan is not only patient but extremely thorough and super knowledgeable. You want quick and straight and real answers, he is your person. They stayed even after the store was closed to help me finish my setup. HIGHLY recommend this store
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September 2023 by Faraha Farooq
I went to open a new line and get a phone, Isaac who works over there was very helpful and very friendly. He told us about all these new promotions for the phones, AirPods and watches and recommended the best deals and made sure all of our questions were answered. 10/10 recommend. Great service.
