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December 2025 by Traci Adcock
Wonderful team at The Auto Shop! Thank you for getting my son’s truck back to full functionality with the new part. I appreciate your work and help with scheduling.
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December 2025 by Rick Roehrig
Had a great experience at Auto Shop. Performed work requested in extremely timely manner. All personnel helpful and friendly. I would highly recommend!!
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December 2025 by kawaii wolf
I had just gotten off from a shift at a place I don’t usually work at, an hour away from home. A curb took out the entire front of my car and these gentleman were AMAZING. They comforted me and made me feel less stressed, they also did a temporary fix on my car to make sure I got home safe FREE OF CHARGE! They were absolutely awesome I’m so happy I ended up at this shop, HIGHLY RECOMMEND.
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November 2025 by Charles White
State Inspection.
My primary and only maintenance shop. I find them to be honest and detailed. They will fix your problem and not try to upsale you something you don't need. Being a person with limited knowledge of the cars systems, I feel comfortable having them take care of my car. The 'Jerry and Dr Laura' updates are both entertaining and informative, you will find out if you visit. Glad I found them, I think you will too.
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November 2025 by Jason G
Had the red oil can light come on and they got it figured out quickly. Got my truck back the next day. Great service.
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October 2025 by Randi Sullivan
Always the BEST! could not be happier with the service from the auto shop. we started with Jerry way back when in the 80's when he had his little garage by chilis on the service road of cenbtral & park. Growing into the huge garage he has now is no surprise. he has the best staff, is honest, does quality work & treats his customers well.
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October 2025 by v2112
The guys at The Auto Shop are true automotive professionals. They took excellent care of my vehicle, diagnosed my issue quickly and fixed it timely. Communication was excellent. They even gave me a ride to my job and also came to pick me up when my ride was ready. The cleanliness of the shop is immaculate having ample coffee, TV, and comfortable seating and very spacious also. I will definitely use their services again.
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October 2025 by Oscar Garza
First off I want to start by saying thank you Tom for making my auto repairs experience great. So without making this a long thank you I will just point out that offering a loaner while my repairs were being done was a nice touch, drop off and pick up after hours was also a great accommodation, great employees and a nice warranty was a major plus. Once again thank you. I hope this helps with anyone looking to get repairs or even preventative maintenance done. Ask for Tom at Auto Shop Plano.
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October 2025 by Susan Lee
I’m always leery of auto shops And this was my first time in there. I can tell you it won’t be my last! The service was so fast, I got a free loaner, you get a $25 referral discount, Tom my service guy was awesome. He was friendly, he was knowledgeable, and going into the store. I felt like I was going into somebody’s home. All of them were super nice. ! If you need your car repaired, go here!!!!
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October 2025 by Tom Kender
Excellent, honest service
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October 2025 by Rick Begley
My first time having my vehicle brought into this shop. Having over 35 years experience in a dealership service department. I was more than satisfied the way this shop handled my concern. Unfortunately they were unable to repair my concern because the nature of the problem ( rodent under the hood) they spent over a week trying to identify the concern. Cat was very up front and said they would continue to look for the problem. I decided because the nature of the concern it was probably be best to take to dealer that has better resources to identify the problem. Cat was very apologetic and didn’t even charge me anything! I’m sure he internally took care of his tech for time he had in it. ( I hope so) so in my future auto repairs I have found a place with good and honest people .
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October 2025 by Carl Patrick
The Auto Shop in Plano send me a message to review my service need. I needed a normal oil change and filter. I used their app made my appointment fitted to my time and day needs. Got confirmed, it took 3 minutes. Took the car, they know it and me, say to staff and they did an exam and my service. I had a coffee till the explained that I had an issue they gave me an estimate and away I went. I really enjoy the auto shop. Been using them for three years on both cars. They have good sales and mail me a monthly notice on paper so I can schedule any time that month. Good jobs very nice.
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September 2025 by Jaclyn West
I got bids from several shops including the auto shop and they came in at the best rate. Cat and Tom were both very responsive and accessible. I requested OEM parts after my initial estimate and they were able to the job for the same labor amount just increased the price for parts. They also had loaners available. Fast service, my car was in the shop for a day and I was on my way. They saved the old parts for me on request. Overall would recommend these guys. Also really liked all the credentials and awards they had won which you can see upon visiting their location. I got a purge valve and evaporative canister replaced and they came in about 400 lower than anywhere else I got an estimate from. Thanks Auto Shop!
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September 2025 by Patrick Boggs
I have a few good experiences here but the last was criminal. Check engine light came on gor evap leak. They che ked it and sais it needed a part and it would be $800. I pick the car up and they say come back after driving 50 miles for the inspection. When i brought it back the check engine light had come back on. Same Code, evap leak. This time it needed the gas vap canister replaced, $700, nope. I took the car back, checked youtube and bought a smoke machine. Plugged it up and it was leaking the exact place youtube recommended. I put some epoxy on the spot and problem
Is solved. $40 smoke machine and $5 epoxy. Who knows what they did, if anything on the first repair
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September 2025 by Desiree Parker
I had my car making some metal dragging noises for 2 days before I called and could have swung by same day. I waited until the next day and of course it stopped making the noises. Cat was still willing to take a drive to se Eid we could hear and look under the car to see if something was loose. He even zip tied the bumped which wasn’t fixed properly previously all free of charge and really showed they care about their customers safety and want the best for people and not a rip off.
