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November 2023 by Pat Pilney
I reviewed a project they completed a few years ago for a family member. I was very impressed with the quality and durability of their work, so I chose them for my bath remodel project. Visiting their Plano showroom to select all the materials was convenient, and the total price quoted was very competitive. Before the project was started, I was provided a detailed schedule of the work to be done. The contractors who worked on the project, from demolition, to plumbing, to tile installation, to drywall and paint, were true craftsmen and professionals. I was kept informed throughout the process, and the project was completed on schedule. I’m not easily impressed, but I would recommend them for any remodeling project.
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August 2023 by John Fruehling
You should beware of using this place for anything major.. We had used them on a smaller wood floor project prior to COVID and they did a good job. We had a freeze and water break over the last winter and had to replace approximately 2,000 sq ft of hardscaped wood floors. It was so frustrating to work with this crew this time. We had employees using our personal equipment to remedy mold under the floors, we had personally covered all the kitchen cabinets and appliances to cut down on dust and they actually cut into our plastic and used the microwave while we were upstairs in the house. Sami was the main person we worked with and is driven by the $. He is a good talker and he knows what you want to hear. Beware, he does not do the work. He wanted payment whether tasks were completed or not. They always want final payment prior to completing the job. If you use them, make sure you reserve some $ to make sure they complete to your liking. We had multiple squeaks in the floor which they tried to fix by driving nails in and drilling and injecting glue which did not work and made the surface look bad. We now have a rug over these spots. The top coat they put on was so unevenly applied it looked awful in some areas. Again they tried to fix and in some areas they did help it but some of the areas are in the main walkway that they actual made worse. We had to tell them to stop. It always appeared like they were in a rush to get to the next project. The "touch ups" as they called it took 2 weeks and as I mentioned above we had to say stop, you are not solving anything. I chose a 1-star for this post only because I have to choose something to post this. Beware.
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June 2023 by Alice L.
Needed to remodel the builder grade master bath since the tile was cracking due to foundation shifting. Sami gave us a reasonable quote & helped guide us on what fixtures & hardware were needed. Omar, the project manager, checked in every other day to ensure the quality of the crews' workmanship.The entire process from beginning to end was smooth & no-nonsense. We appreciated the communication process & never worried that any concerns would not be addressed.Services: Tile work installation
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May 2023 by Alice L.
Needed to remodel the builder grade master bath since the tile was cracking due to foundation shifting. Sami gave us a reasonable quote & helped guide us on what fixtures & hardware were needed. Omar, the project manager, checked in every other day to ensure the quality of the crews' workmanship. The entire process from beginning to end was smooth & no-nonsense. We appreciated the communication process & never worried that any concerns would not be addressed.
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March 2023 by Paige 08
We would give this company 20 stars if we could! We did a full gut renovation of our master bathroom and added a new walk in closet in our bedroom, and the experience with Sami was absolutely stellar! We had a very difficult/borderline traumatic experience with a different renovation company last year and I was SUPER nervous about jumping into another project. Sami put our fears to rest as he and his team did exactly what he said they would do, when they said they would do it, which is miraculous in the construction industry. We’re thrilled with the work and we felt the price was very fair. Thank you Sami and Omar! So thankful for y’all!!
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October 2022 by Mahesh Ramchandani
TFRS does quality work. I have worked with them for many years and, no matter how large or small the job, they do it with high quality and integrity.
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July 2022 by Kyle Bennett
We had an upstairs children's bathroom that had a leak in the shower pan for years, finally the water damage was bad enough that it was time to redo it. I quoted five different companies and TFRS was who I decided on. The sale process was thorough, project management was thorough, and communication from TFRS was excellent. A full bathtub sized shower with a seat was ripped down to the studs, with the old pan being jackhammered out. TFRS's application of new Hardie Board backing was done extremely well as was the new liner and shower pan. The install of the tile itself was done meticulously. All joint lines are near perfect and look great. Silicone impregnated with grout sand was also used on all vertical corner joints and around the edge of the floor tile. This allows for some house settling without cracking traditional grout. I thought this was a nice touch and Sami himself came to do the final inspection. The only rough patch was the glass install. Door was not even with the glass wall, and the glass wall had a small chip in the corner. (They went ahead and installed to make the shower usable.) Also some of the screws were not driven in straight and left not-flush screw heads on the mounting hardware. Chipped glass was replaced and seams and screw heads were mostly corrected, not perfect but close enough.Overall, using TFRS was a good experience. Their communication was always top-notch. The contracting teams used had long relationships with TFRS and were overall nice guys, respectful of my property, and were always on time. I will suggest this company to my friends.Services: Tile work replacement
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June 2022 by Karen Steinhorst
I highly recommend TFRS . I had my floor tile replaced for plush vinyl. I knew it was going to be a Hugh mess and they a great job trying to keep the dust down as much as possible. They did a great job laying the floors . They were very prompt and we’re very good at communicating the schedule. The workers were very polite and extremely hard workers .Service: Install flooring
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April 2022 by Derek G.
I want to start off by saying that their quality of work is good. There were some issues, but they got fixed once I brought it to their attention. Make sure to check behind the fridge and other areas to ensure all caulking, etc was completed. Also, watch for baseboards that are not cut correctly. Other than those issues, they did a great job. The area that was disappointing was their customer service. Check your contract. They talk about floor leveling bags, make sure to take pictures of all the bags used. Do not take their word for it. If you see them using bags of leveling concrete, have them show you the bags and take pictures. The contract says to confirm the bags with them and I did. It was 1 bag and they charged us for 7. My wife signed this a fews days after this was done and they were not budging. We let it go, but don't want another person to get caught. It was a shame as we are going to look elsewhere for our bathroom remodel.
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February 2022 by Allye Burgett
Would not recommend this company to anyone. Our experience was laborious, frustrating and the end product did not meet our expectations. We had 75% of our floors redone through this company and our frustrations were: lack of communication, responsibility and poor project management. We went with this company because they promised to meet our deadline before we moved into our new home. Our floors were measured incorrectly, so too little product was ordered for them. This one mistake would be fine, but it delayed our completion by over a month after we moved in. It would have been longer because we were told the product was backordered, except that we called the supplier themselves who had extra in stock that we went and bought ourselves. If we had waited on the company - it could have been months longer. Additionally, they accepted the wrong baseboards that were not primed and their workers put them in. We pointed this out (through much back and forth) and they were only given one coat of primer painting, when they needed two to cover all the streaks so raw wood was not exposed in places. Even though it was their mistake in putting in the unprimed baseboards, they would not accept responsibility and accountability and paint a second primer coat. The entire process in between was a headache. You are better off to contract yourself or go with another company.Services: Floor fitting
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February 2022 by Allye B.
Would not recommend this company to anyone. Our experience was laborious, frustrating and the end product did not meet our expectations. We had 75% of our floors redone through this company and our frustrations were: lack of communication, responsibility and poor project management. We went with this company because they promised to meet our deadline before we moved into our new home. Our floors were measured incorrectly, so too little product was ordered for them. This one mistake would be fine, but it delayed our completion by over a month after we moved in. It would have been longer because we were told the product was backordered, except that we called the supplier themselves who had extra in stock that we went and bought ourselves. If we had waited on the company - it could have been months longer. Additionally, they accepted the wrong baseboards that were not primed and their workers put them in. We pointed this out (through much back and forth) and they were only given one coat of primer painting, when they needed two to cover all the streaks so raw wood was not exposed in places. Even though it was their mistake in putting in the unprimed baseboards, they would not accept responsibility and accountability and paint a second primer coat. The entire process in between was a headache. You are better off to contract yourself or go with another company.
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December 2021 by Brian Benchekroun
Sami and his team are amazing. From the minute they stepped into the house to look at the work needed to be done to the finish line, communication was top notch. We were part of their group messages that was showing the workflow and the progress all aspects of our project. They didn’t hide anything from us, we the customers were part of their internal process and all communications and that’s the kind of people you want to let in your house and do work for you! Thank you Sami, Thank you Asmae, Thank you Omar and biiiiig shout out to Pablo!!!!Service: Remodelling
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October 2021 by Bonnie Harper
When the work was first done, I wanted to give 5 stars but thought I would wait and make sure everything was okay and did not just look good. Well after a month I give 5 stars. Do not have a complaint about anything they did. From the first visit to the shop through the installation, they were easy to work with and understood the things that were important to me. It was a major event for me, but we made it through and I am thrilled with the results. Thank you so much.Services: Tile fitters
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October 2021 by Barbara LaRocque
I did a lot of research to find a really top notch company that wasn't outrageously priced to remodel my kitchen and bathroom. I found The Flooring and Remodeling Shop in Plano and stopped in to get more information. I met Tom, the most wonderful sales person to help answer all my questions and assure me that they would do a great job. Almost immediately, I knew my research was over and I was ready to start the project. I especially liked that they have their own showroom to look at tile, showers, sinks, countertops, faucets, backsplashes, etc. I was having so much trouble figuring out what I wanted. I could see all the options together which was great. Having someone guide me through the process and narrow the choices was also very helpful. Tom made several trips to my house to look over my existing kitchen and bathroom and do all the measurements. He gave me an estimate which was a lot less expensive than other quotes I had gotten. It only took a few weeks before they got started. They presented me with an integrated timeline for every step of the process which was amazing. And, they even finished early. They have their own tile installers who do phenomenal work and all their other specialists (demolition, plumbing, shower doors, countertops, sinks, faucets, carpentry, painting, etc.) were first class. The people are the best part of the company--all very professional, polite, conscientious, very good at cleaning up at the end of each day and they all worked long hours to ensure things got done on time. I only had a couple hiccups along the way (pretty amazing given the size of the project), and they were VERY RESPONSIVE and addressed the issues immediately. I highly recommend them and will definitely use them again if I ever have another remodeling project.Services: Tile fitters
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July 2021 by Karen J Runty Jordan
The teams used by The Flooring & Remodeling Shop are craftsmen! The work done is exceptional. They walked us through the entire process, from product selection through installation with skill and expertise.
