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December 2024 by Nickolas Daddario
This place is terrible!!! They claim to be an Rolex authorized jeweler, but they wont service your Rolex (take links out or clean) unless you buy from them, not busy, or at all. There is an older Gentleman there that is just not a nice person. I bought two breitlings from this location and and requested to have an appraisal (was willing to pay) on a Rolex and was told that it needed to be purchased from WOS. I was with my friend who wanted his new Rolex fitted (given to him as a gift) and the older guy told him that he was to busy and walked away from him. Very Rude. They sell pre-owned Rolex watches that priced well above market. You can get way better deals from a Jomma Shop or grey market. They are building a Rolex store down the street and are already playing the game getting you to buy watches like Hublot (that struggles to maintain value) in order to have a chance to buy new Rolex watches when they get them. Watch buying is supposed to be a fun experience, and this place takes all the fun out of it. This is why the grey market is so popular!!!
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December 2024 by Caitlin N
Wow. New place I will be going to by my husband his watches. Great customer service and easy purchasing
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December 2024 by Andrew Maish
Always a pleasure and delight. Nick Simpson is a class SA who really knows his stuff and shows his passion, and the manager, Vijo Samuel, is absolute top class. Could not have a better experience than working with these two!
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December 2024 by Vini Rao
Very professional and courteous experience.
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November 2024 by Alejandra Garcia
I don’t write reviews very often, but I felt this time around a review was needed. I was in the market for a watch that was very special for my husband. I had to do the shopping from a distance since I don’t have any stores that would carry what I was looking for where I live. After doing some search online, I found the watch on their website. Since I was not able to see the watch myself, I made a call. Jonathan was the one who answered, I discussed with him what I was looking for, why and what my husband liked. He was very knowledgeable about watches in general and was very useful in answering my questions. He didn’t pushed for any sale and just help educate myself and guide me in the right direction. Since I was planning doing the purchase online, I wanted to make sure that all of my questions were answered appropriately and also that what I was looking for was going to be addressed. I was also shopping with pressure of time and needed the watch soon. Jonathan was very accommodating on both. At the time of this review, I’m still waiting for my watch and I’ll go back and updated once I receive it. But the overall experience of customer service was superb and would recommend them.
Update:
Watch arrived in perfect condition! Beautifully wrapped and in a timely fashion. My husband LOVED it!
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November 2024 by john doe
Bought a pre-owned grand seiko from here. Start to finish a fantastic experience. Walked in, said my budget. They were friendly, professional, and, most importantly, stuck to my budget. Looked at a few different watches in the mirror, a couple side by side all while listening to details given by the clerk. I never felt rushed. Five stars and they earned it. If I need another watch this is where I am going.
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October 2024 by Francis Yoo
Heidi is most pleasant and is always very helpful!
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October 2024 by Don N
This shop is the definition of first class, excellence, best in class, whichever description you choose. Service for repair of an older family watch was defined clearly and all expectations were met. Communication throughout the process was timely and efficient. I just wish I could afford to visit the shop and make purchases monthly!
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October 2024 by Christopher Brownstead
Went in to look at watches and get ideas, but Curt G. Was so helpful in explaining and provided a wonderful experience. Not only did I learn a tad about different brands, tried them on, he helped me each step of the way as I did end up leaving with a new watch. Very happy overall and should be back for a new one soon!
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October 2024 by Alex Roostaei
Walked in and asked to resize my watch, quick service, nice employees
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September 2024 by D
This location is a joke. They are trying to sell a gray dial ap 15500 for $63,000. Highway Robbery! The staff also seems to not know much, typical…
Edit: the manager replied to this review saying; this is an exclusive and rare watch. We all have google, educate yourself on market prices before getting ripped off by these people ! They are charging 20,000 over market price. See for yourselves
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September 2024 by Matthew Pare
Had a great experience with the team at Watches of Switzerland. They were not pushy and allowed us to take our time and choose the watch we most wanted regardless of price.
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September 2024 by Shariff Habboush
I had a great time speaking with the staff there. They were very friendly with letting my try on watches and gave me advice on sizing since I was having trouble deciding on the model I wanted. I ended up purchasing a tudor black bay and the buyers experience was great.
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September 2024 by Mo Ghamari
Curt was awesome. Super patient and provided lots of options at a my restricted budget.
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September 2024 by Shelby Stimac
I went in to get a new watch sized and set up. Nick Simpson helped me out and was wonderful and didn’t event charge me even though my watch was from a different store!
Great service and experience!
