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August 2023 by Logan P.
I wish I could just leave a review for the pharmacy, but here we go...I accidentally called the wrong Tom Thumb pharmacy and when the lady on the phone realized this she made me feel dumb and hung up on me.
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February 2023 by Leanne F.
This store is clean but that's about it for pros. I was hoping to make this my neighborhood store as we just moved into the area. I was blown away how rude the employees were. One produce man completely ignored me when I spoke to him -I tried again, scowl and no response. The woman at the checkout when I asked if I could give her my phone number for rewards card huffed and rolled her eyes. I said "is there something else I can do because I don't have my actual card?" She rudely said "all you have to do is type it in on the keyboard" I told her I'd do that next time. But there won't be a next time. Part of a neighborhood store for me is seeing happy smiling customer oriented people who love their jobs and are willing to help with anything. In addition, I know all prices are high right now but these prices don't beat Kroger. And I went in twice and no one was at the fresh meat dept. and no bell or any way to let someone know you're there. This store is literally 2 mins from my house. So disappointed. One bright light was Pia in produce. She is from Columbia and was so sweet and helpful. If I am desperate and need something super quick, I'll run in and grab it there. But as for shopping for over an hour for the week for just me and my husband and spending $300 with disgruntled angry workers - no that wont happen again.
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February 2023 by Christine DeAlmeida
So happy they have opened since renovation! I have been missing my local gas station. Shop for groceries there all the time and save on gas. Since Tom Thumb Express has not been open for a while I racked up $1 per gallon discount! Can't beat that!
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January 2023 by Sam B.
**** NOT RECOMMENDED *****Every so often I forget how much i really hate this store. Low stock. Very high prices and can't find basic items. Close early and announce every few min of closing. Unnerving. Headed to Krogers from here. Should have started there but this store is less than 100 yards from my home and I've been buying here since they opened 30 years ago. The faces change but the store is a huge disappointment.
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January 2023 by Nasim A.
Great store great service. Plano Alma & Hedgecoxe. I've been going there for 20 years.
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December 2022 by Robin N.
What is going on with the way this location smells now??? The last month and a half or so it smells so bad (literally just like straight urine) I have to hold back from throwing up every time I come in there...which isn't great for a place that's mostly for buying food.
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November 2022 by Jordan Judy
Cashiers were slow, but they had everything I needed
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October 2022 by Laila Eshpari
Where did the clerk goooooo
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October 2022 by Laila Eshpari (Layla)
Where did the clerk goooooo
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June 2022 by Andrew Bhatia
There is a lady whose birthday was last week and she turned 65. She is tall and she gives the best customer service ya’ll she is so sweet
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May 2022 by Sarra L.
Love all the peeps that work here. Well, all the staff that I had talked to, from the front to the cashier. They are enough to represent the whole store!! Great job, Manager! I had so many questions and requests that I found myself to be a pain on the butt but the staffs here were very helpful and friendly. Keep it up, team! You're all so awesome! And I usually don't review grocery stores. I am just so impressed with their services here that I don't mind sitting in my car, in their parking lot writing this review!
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April 2022 by L Goodrich
Everyone here is super caring and our Gerocery is easy and fast. They typically have everything we need and the trade outs are great! They always communicate with customers when making exchanges and substitutes. They have even asked us if we want our bakery bread cut or not. They ask me if I want the eggs upfront and everyone is always charming and genuine. Only recommend the online ordering process allow you to choose paper or plastic or purchase reusable bags. Online ordering is easy and the items are large images and recommended items are close to what you were wanting. FULL STARS!!
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February 2022 by Kim Downs
I would like to recognize one of your employees at store 1788 (the name on my receipt states SHANKISTA was my cashier). Shankista is a cashier but she is so much more than that.. every time she has checked me out, I have found her to be upbeat, friendly and actually enjoying her job helping customers. On 2/1/22 at 12:28 pm, she was my cashier and I had purchased almost $270 worth of groceries. She asked me if I'd like help to my car and, when no one else seemed to jump at the opportunity.. she had another employee take her spot as cashier and SHE helped me take my groceries to my car. She is a wonderful employee (and human being) and I ask that you recognize her as such! Thank you!
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December 2021 by Maverick W.
tom thumb grocery delivery broke my heart. i was double charged & never got an answer or replt at the 1-877-505-4040. my bank gave me credit but also canceled my c/c - it took over 2 weeks with usps slow poke junk to get another one. a week later, got double charged again, both times overdrafts. waited 2 weeks for credit from tom thumb first time. second time i called the store c/s number and got helped!
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November 2021 by Guy H.
My previous review was 2 stars given out of frustration. Let me elaborate.Tom Thumb was founded by a family in the early 1900s. Over decades it was built into a top notch grocer and go too for premium products in Dallas.Based on a solid foundation of family values, exceptional products and superior customer service,Tom Thumb continued to grow and expand in the DFW area.Then they were purchased by Safeway from the family in 1999. They were smart enough to leave a good thing alone. Tom Thumb continued to impress with top quality products and service until that dark day in 2015 when Albertsons came calling.Albertsons must have surmised Tom Thumb was too big for their britches and began breaking this great organization.It's been hard to watch. I've ridden the ups and downs over the last five years,keeping the store in my rotation. However, I am now close to done.They continue to have great meat and sale prices on certain items. Until that changes, I selectively stop in. Otherwise,they're toast.RIP Tom Thumb
