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November 2025 by Stuart Burris
I am writing to express my disappointment with the level of professionalism displayed by the staff during my recent visit. The deli employee was handling meat and cheese while wearing only one plastic glove, which raised concerns about hygiene and food safety. Additionally, there was a noticeable lack of customer service throughout the interaction.
Another employee was bagging groceries while talking on her phone, appearing distracted and inattentive to how she was handling the items. She placed the bags carelessly in the cart, showing little regard for the customer’s experience.
This visit left a very poor impression, and I regret to say that I will not be returning to this store unless there are clear improvements in staff training and customer service standards.
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September 2025 by Mel
The Pharmacists here are amazing and so caring!
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September 2025 by Margaret Miesch
This is a great pharmacy, I just love Wesley(the usual pharmacist). Good customer service, I’ve always been able to get my vaccines as a walk up, 10 minutes tops.
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July 2025 by Charles Fick
Great service and medical advice
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April 2024 by Edward Dawkins
Not all Tom Thumbs are created equal. Meat department needs some attention.
Looks like Stevie Wonder packed your meat section.
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October 2023 by Jeannine Knowlton
Excellent in every way. The people, the service, the access to prescriptions you need are top!
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October 2023 by Jocelyn G.
One of my go to grocery stores. Great location and they have lots of coupons and deals.
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October 2023 by Kemp V.
Love this place! Great prices and their specials and great. Check out the bakery. Bagels, bread and cakes are amazing. Everyone is so nice too.
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September 2023 by Jennifer Crisp
Patient, friendly, Wesley helps to problem solve we meet between Dr offices and insurance. Grateful for his willingness and generosity ☺️
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August 2023 by Jila Tari
I have been using this pharmacy for more than 25 years, and always, I have been receiving good service. However since their new pharmacist Nick start working this place we went from best to worst!Three days ago, my doctor sent my blood pressure medication to Tom Thumb pharmacy. I was running out of my meds so, once I received the text from Pharmacy,I went there to pickup my medication.the staff in the pharmacy told me meds are not ready, even part they have text me to pick up my meds. finally I asked to talk to pharmacist hoping to locate my meds. The minute Nick came to counter. He was very confrontational and extremely unprofessional, rather than ask me, what is the problem he was rude , before checking the computer to see my medication is ready or not. finally, he checked the computer on.FOUND IT .I am moving my meds to market Street after 25 years and I will not spend any penny in this store.
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March 2023 by Donna Bowen
This is the absolute worst Tom Thumb store I've ever shopped. I moved to the neighborhood 4 years ago and was disappointed with them and the state of the store and selection of items since the beginning. I never do my main grocery shopping there because the store smells dirty (like rotten meat most of the time), service is spotty at best and often the items I need are unavailable or don't appear fresh. I have, for the past several years, only used the store for one off items when I'm missing something I need for a recipe - the store is just so handy to my house. Tonight was one of those trips to grab a couple of missing items. Shame on me for not checking expiration dates, but both items I purchased were well past the sell by date. The bagged salad was spoiled and discolored - the lettuce was mushy.
I am not writing this for any response, I just want to warn others to check the dates carefully.
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October 2022 by Jennifer L.
You know your getting old & cranky when you're writing bad reviews about a grocery store, but whatever... Here goes! Their deli meat selection is the puniest I've seen. We got bad lunch meat there twice. (Fool me once shame on you, fool me twice shame on me!) we actually went back after the first time we got bad meat & it was bad again. Then...the produce stinks! For simplicity sake I grabbed a bag of oranges that it looked like they assembled. All of them were bad! I think they hoped to get rid of the bad ones- so they put them together so they could bring out the good ones. Anyways, Kroger down the street has been a much better option for us & I think we will stick to it from now on. Rant over! Getting my grocey check out amazing customer service Jalen and David thank you two cause i was very upset with this store overwive Jalen and David had me laughing and took care of me and making sure i had my items i forgot ask to speck with the manger cause of bad deli foods. Only thing i had good service is checkin out and the store is bad.. This Store never have any items in stock i spoke with Store Director Kevin Schroeder about 4 week ago about not having milk in stock why is that every other store have there in stock and this store only one dont have sh!t . The bullsh!t i heard from him saying the warehouse is out they havent getting any. Now that i have came week ago about same sh!t He gotta be wrost store Director in history. 5968 W Parker Rd Plano, TX 75093I only giving rating 3 cause amazing service i had in the front end check out.
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October 2022 by Donna M.
I have almost given up on this store. True Kroger across the Tollway is way better in every way from employees to stocking. They always have friendly employees willing to help and they serve the customers. Better layout better look. Most importantly is the willingness to make it right for the customer, They don't argue with them or belittle them about ad discounts. I went for the 1.99 chicken breast and some other things but no sale was found so I Went to the butcher and asked about the sale He looked confused so I showed him the ad & he too said he didn't know. I got it hoping the clerk would fix it. She had to call Jalen the manager who could have easily fixed but seemed uninterested and bothered. Came then looked at the ad as if it was new to him He then took the chicken back to the butcher was gone for awhile. Then returned with the price changed. This isn't the first or last time I'm sure, this evening manager is rarely in a good mood. I've been shopping at this store for over 3 years and am amazed he is still there. Maybe he would be better served in the stockroom or online shopping, away from interacting with customers. I actually have avoided this store because of lack of staff and the rude staff it does have. Prices are not accurate and some of the staff aren't very helpful. This store needs undercover Boss to be reminded who is responsible for keeping them in business, the customer. This store is the Mc Donald's of Tom Thumb's. & Kroger's across the street is the Chick Fil A of Kroger's. Excellent! Hope TT really gets this sorted out. Someone is dropping the ball at this store.
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October 2022 by Neida Bueno
Bad attention
little kindness
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October 2022 by Sebastien Durand
Ribeye Steaks on special, meat cuts are DECEIVING at best. Two nice steaks cut on top of the pack and two odd looking boney pieces under that... What a shame... 800 number to no help. Buyer beware
