Tom Thumb is a neighborhood grocery store offering a convenient and friendly experience. It features a deli, bakery, fresh produce, and a helpful pharmacy with immunizations and prescription services. The store provides Order Ahead pick-up and grocery delivery for speed. The floral department offers exclusive designs, and the bakery has customizable cakes and cupcakes. The butchery department receives high praise for its quality, with properly thick steaks, a great selection including lamb, fresh meat, and exceptionally helpful service where butchers will cut items fresh upon request. Many customers find it their go-to place with nice staff, a neat store, and great management. However, some significant issues are noted. The store frequently has very long checkout lines due to rarely having more than one cashier open and no self-checkouts, even on busy days like Saturday mornings. Customers also report a recurring problem with expired items on the shelves, including items like pepperoni, cake mix, and ham, advising others to always check expiration dates. An incident at the pharmacy drive-thru, while faster than the counter and staffed by friendly personnel, involved a cashier making incorrect change, highlighting a concern about training for cash transactions despite overall professionalism.
