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September 2023 by Jacky Carrera
Bought some shoes in November. They broke the third time I used them. No returns because it was past the return window. Unacceptable for this kind of “quality” and expensive shoes. Never buying this brand again
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May 2023 by Hashtag Brownkatt
I have had the distinct pleasure of shopping with Sibyl (and her entire team) for what feels like a year and a half if not longer…?Let me just say, I have ALWAYS been handled with the utmost attention to detail, coddled with greetings, water or champagne… and I’ve come away with some of the most unique, one-of-a-kind, special pieces from TB.Whether I’m in store, shopping online or over the phone, traveling, etc. …Sibyl has ALWAYS gone above and beyond to locate items for not only me, but her 5-Star service overflowed to my Mother. To say she’s the BEST does not do her justice.Most of all, when Sibyl is not there- the other team members treat me with the utmost regard because they know I’m Sibyl’s customer.From her classy exquisite taste and eye, to her quirky fun human relatable personality- I LOVE Sibyl and will miss her dearly when I move out of state soon.She just gets it; she knows fashion, she knows the brand, she IS the brand, and she remembers our conversations and checks in on me when she hasn’t heard from me, and she just - CARES.This is by far THE BEST QOS TB store in all of Dallas!Thank you @Sibyl for always treating both myself and my princess Poochon (Mimi ?) like the royalty that we are.Not goodbye, but so long… ?PS- for any of the negative reviews: you may not like the ToryBurch in store return policy, but one must simply respect it. AND the staff here is actually very diverse; as a minority I can vouch that they are NOT racist. Depending on when/what time you shop you may not always see equal representation in an isolated point in time, but they have minorities on staff! If you frequent this location you will know this!
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March 2023 by Z&Y Suarez
Just went to the store trying to exchange or return a pair of sneakers. The lady looked at the receipt and said I was past the 30 days. I called customer service and immediately issued my exchange in a very friendly way. The lady at the store looked at the date I made the purchase online but didn’t take into account it takes few days for the items to arrive via mail, serious!? Shut me down in a second. Well, I won’t be visiting your store girly.
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February 2023 by Brittany Denea'
First off, let me say this was the BEST FIRST TIME Experience EVER! The customer service is top tier but Nicki the manager gave the all around super fabulous experience. Me and my friend our from out of town and stoped in before our trip to “MIAMI” and we will definitely be stopping back in. The best part is when a person is attentive and has that humbleness about them it was just a “WOW” for me! Thank You Nicki babe for the experience!
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February 2023 by Alana MF
Luxury shopping experience as expected. Lesley is so professional and helpful.The other staff were friendly. All made for a pleasant and complete shopping experience for me. Thanks Tory at Legacy West!
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February 2023 by K N
It's a Tory Burch outlet. They have a good selection of merchandise
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November 2022 by Lacresha Chukwuemeka
This will probably be my last and final time shopping at Tory Burch went there to return something had to go all the way across town even though I have a client profile you have to show proof that you purchased items from the store and at Louis Vuitton I never had an issue i rather to spend more than to be inconvenient .
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November 2022 by Yasmin AwadOmari
A very pretty brand!Wonderful staff!
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September 2022 by Heidi L
I came by the Plano location yesterday and was helped by a wonderful Sales Associate named Jonathan. Jonathan along with the staff went above and beyond helping me choose a beautiful Miller bag. I had a wonderful experience and will definitely be back.
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July 2022 by Vi Se
IF I can give zero , I would. Racist store ever... i will never step into Tory burch ever. I have shopped at Gucci, LV, Neiman Marcus- never felt this bad.
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June 2022 by Pearl Lee
Very friendly, patient, and professional associates. They answered all my questions before I finally chose a handbag. I noticed they treated at least 4 other customers with the same courtesy and respect. This is the Tory Burch store to visit if you actually need customer service :)
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June 2022 by Cindy Hao
the store is really nice and the sales associates were really patient and not pushy. they gave me just the right amount of information for my purchase!!
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May 2022 by Zehra Seckin
I went in for return and the lady that I dealt with happened to be the general manager of the store Leslie.She was extremely helpful and cared for my needs. Thank you Tory Burch for having staff like Leslie!
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April 2022 by Claire Peters, Realtor
The service was nice, they weren't overly pushy. I was able to browse then ask questions when I had them. It was lovely and bright, the staff also made sure i was comfortable as well as provided a beverage while I browsed.
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April 2022 by Lovely One
Staff is very unwelcoming. I walked right past 2 workers and both looked me right in my eyes and didn’t speak. Rude and unhelpful, would not recommend! I’ll take my business elsewhere.
