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January 2024 by Sam Sheridan
Does not respond to support requests within their SLA of 3-5 business days.Also can't manage to apply a VSA cancellation check from Toyota Extra Care. It was sent to them 3+ weeks ago. I requested the refund at my local dealership 6+ weeks ago. Agents on the phone simply tell me it takes a while.Meanwhile, I've been driving a nearly-totalled 6 month old vehicle for almost 2 months because Toyota doesn't have any parts for it.Which is to say nothing of the local dealerships. The first one I bought from is grossly incompetent and lied to me about vehicle features, then installed the worst aftermarket parts I've ever seen to try to make it up to me. They eventually bought the car back from me but I lost $2k in taxes and held my warranty refund for more than a month.The second dealership is just ridiculously slow and does not respond to messages.With TFS being the third strike, I don't think I'll ever buy a new Toyota again.
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January 2024 by Michelle Mistal
Toyota financial is so helpful they go above and beyond for their customers and I will only use them for my car needs!
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January 2024 by Estellita Rivera
Guy I spoke to was TERRIBLE!! I was trying to discuss negotiating my interest rate before I did a refinance with another bank. The gentleman said “we cannot refinance your loan” I then explained again I was not looking for a refinance rather a rate negotiation so I didn’t have to refinance the loan and he explained they could not refinance my auto loan that I currently have with them. He didn’t even listen to what I was asking for. I’ll just refinance with someone who will actually try to understand what their customer is asking for.
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January 2024 by Zabi Zai
Worst customer service. They hang up while you’re talking to them and then they don’t call you back. Toyota sucks.
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January 2024 by Mark Stemler
Just reconfirming this lousy rating. These guys are terrible.
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January 2024 by Zeinab Haji
Toyota financial services has a great customer service. But trying to rob me off my money. I am leasing my Toyota Camry from them. I pay my bill every month on time. Now I received extra $702.13 and when I asked them, what is that for they said it was for property tax. Never heard Paying property tax on my car. I called them so many times everybody I talk to is really nice but they’re not giving me exact answer. They told me they paid property tax to Travis county and when I moved to Hayes county, they paid another property tax, which is added to that $702.13. All I need is a receipt where that they paid in order for me to pay That money that is due. And they’re not sending me any proof of them paying what they said they pay. I asked them for email paper. Nothing my money is due today. And I don’t have a waste on paying because I don’t have a receipt from them. Today is their last day and I’m getting A lawyer.
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December 2023 by Chicken Cutlet
Just terrible. Took an eon to process my paperwork, lost my first check, didn’t even put the right person on the bill of sale. All of this over the span of 4 months! My registration expired in the time it took
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December 2023 by Tomas Torres
Was approved for a 2 month payment deferment all i needed to do was make a partial payment over the phone so i gave the guy my debit card number. I was called 2 weeks later asking about my payment. Explained I was on deferment they said they saw it and that everything was fine. A month goes by now they are saying the guy who took my payment didn't make it for enough money. So the deferment are not active i am now 45 days lat on my payments and $900 behind. After speaking with dozens of reps on the phone they are not willing to see that it was their mistake. Going as far as to say I never sent the proper paperwork back. But it was sent the same week it was emailed to me. Also the first 10 people I spoke to never mentioned the lost paperwork.
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December 2023 by Tawona Lollis
My car
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December 2023 by wahed name
Huribal customer service and bad attitudeWatching to charging fees and they do not listen to you.You asked questions about why you charged me this fee they can't answer. Start arguing with you.
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November 2023 by Kevin
Where is my title?!? Its been a month and still NOTHING
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September 2023 by clair filippelli
Down right shady business. They took two payments in one month and told me they couldn't issue a refund for 10 days.. ended up calling back multiple times been 3 weeks still no refund received.. my account shows correct as just one payment. They said they mailed the refund in the form of a check and refused to give me a statement stating that or any proof that its on its way........ still waiting next payment is due in 6 days..... what world class service.
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September 2023 by Hector Malave
Great customer service experience in every call to them
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August 2023 by Michael Hanlon
You can’t get an operator
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August 2023 by Michele Taylor
This business/building is huge. We thought we were in the main lobby but they actually have 4 lobbies. The building looked new and well kept and every person /employee we met was over-the-top nice. We received a small tour and, I have to admit, it would be great to work there. They have everything available to them. It felt like walking through a mall. There were different places to get food, snacks, drinks and supplies. They had a wellness center with huge gym, climbing rock wall and so much more. You never need to leave work during the day for anything. Totally amazing.
