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December 2023 by Jacquelyn Lott
This is the worst experience I’ve ever received from UCars. I am a former customer that has used them in the past. Just recently went back to them and got approved only for the car not to be available.Contacted them today to see if I can rent one of their new vehicles only to be told that my profile isn’t coming up??? And that Uber rejected me? I haven’t driven for Uber since 2016 or 2017; but the customer service guy kept saying that Uber profile has my current number which is not true because I didn’t have this number when I used Uber.But he created me another profile and refused to let me speak to his boss stating he busy??? As if I’m not a customer?I asked to speak to Mike but I haven’t spoken to him yet, but he did text. Mike was nice when I worked with him last time, and he responded quickly. I’m not sure why the delay now or why he hasn’t return my car. Hopefully because the message wasn’t given to him?We will see if I get a response
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December 2023 by Patrick Peavy
I'm enjoying my experience renting from them. Vehicle was almost brand new, lots of rider compliments. Customer service is friendly and good to work with.
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December 2023 by Bob S.
I normally rent from Avis to drive a car for Uber. I made the mistake of trying this place. They charge $400 a week to rent a car and you have to use their toll tag. They charge $5 a day as an extra fee when using the tolls. They don't refund your $250 security deposit after returning the car. I would never return here again even if it was the only place left in the DFW area to rent a car. I will stick with Avis .DON'T RENT A CAR FROM THIS PLACE.
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October 2023 by abebe mandefro
They are very poor in communication and if they do, they don't solve anything. I had been trying to resch this company over two months. Now that I succeeded three days ago; and made it today, 10/19/2023. 1) Thier rent is very expensive; for a 2016 Toyota Camry $378 + $15 for a deductible of $200.2) The was dirty; 3) It has break issue;4) Transmission problem 5) Lyft would not aprove it with State Registration of 10/23 even though I tried for 5 hours. U-Cars officers were unable to help me.
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October 2023 by Alberto Diaz
Guys don’t rent from this company there customer service is the worst ever and they are always pressuring you about the payment as soon as your past due by a day they shut the car down no matter where you are at they will disable the car every chance they get. They try act like if your made of money charging you $400 a week for hea car that you are only allowed to use around your surrounding areas.Companies like this should be banned and dismantled for ripping ppl off and charging so much a car….Taking advantage of people.I am reading the reviews on here and guys I want to help you all save money I as well have experienced being explited on the whole roll tag fee s
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September 2023 by Goku Brown 7
They provide a much needed service and if you’re rideshare eligible and just have issues with you vehicle or just need a new one for work or just need a simi temporary vehicle to hold you over this is the place.
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September 2023 by Wael Elhassan
Rude customer serviceThey hide the actual cost on the phone or text to get you on the shop$5 daily charges for toll tag usage only , you are not allowed to use your own tag!!!
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September 2023 by Beena G.
Extremely unprofessional . Scam . Better off renting from known rental company . They penny pinch for every. The dumbest people in the world work there .
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August 2023 by AHMED AMINE SBAI
The prices shown or given by sms from them it’s not what they gonna tell you when you go to their office plus the toll tag fee even you have your own
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July 2023 by George Henry
Wow great experience tanner was a big help. Quick, easy, and everyone was friendly in the store also. I showed up in and out in thirty minutes.
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July 2023 by Alieu Jallow
Awesome customer service and provided much needed help and very patient...made sure I was well taken care off...Var'daja Myers and Kristin Kastanek y'all are outstanding
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July 2023 by Fearless Blossom
Tanner is the best he has been a blessing in disguise to me. Thank You!
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June 2023 by Hazem Y.
The worst experience in my life!!!!!Very rude staff, they have zero customers service..I returned my car and still have 5days left they refuse to refund my money and refuse to give me any proof that says I have a credit.They laying
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June 2023 by Jody Goines
They let you load up on uber and lyft
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June 2023 by quiana hoyles
Will charge you unnecessary fees for tolls. Then Tanner will play on the phone ask for someone other than Tanner. Or just go to the store for any issues.
