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January 2024 by Mehreen Shehdad
Date of service Jan 6 - 2024They were the most reasonable price I found and since I was scammed by Ryders Relocations I was very skeptical when I hired them. The customer service to start with was great I would like to shout out to Jacob who I dealt with first then the movers who finally came to deliver my stuff Carlos and Shayne they were amazing as well. Carlos made sure not to damage anything in my new home and he was extra careful, loved that.Long distance moving is not cheap but they were the best if you have to do it.
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January 2024 by Treasura Williams
They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They don’t communicate well and the insurance is a joke. Be aware of what you’re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.
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January 2024 by Kristopher Cruz
They offered me guidance and responded to my inquiries as they were packing my antique novelty barware. Even the furniture, I couldn't move was easily wrapped and loaded by them.
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January 2024 by Kathy Scott
I was already amazed by the outstanding job the movers did at packing my things, but what took the cake for me was that they double checked everything - from making sure that every item was packed to cleaning up the waste left behind. I haven’t been this impressed ever before!
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January 2024 by Todd Marshall
Our washer/dryer and bed were skillfully disassembled and reassembled in our posh apartment in WA by Roberto. Without a doubt, I'll tell my friends about these guys.
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December 2023 by Robert Robinson
Our furniture was all meticulously covered by Joseph professional moving crew. My things came the following day after I selected rapid shipping. I am appreciative of their outstanding assistance.
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December 2023 by Charles Clarence
They were super organized and made the most of every inch of space. They made the most of my space, so I brought more stuff than I had originally intended. An incredible knack for hiding things away!
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October 2023 by Mirian Norales
Extremely professional, they made it such an easy and pleasant moving service! They are on top of everything! Great experience.
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April 2023 by D R J
We moved from Houston to Denver (2-bed/2-bath apartment on the 4th floor to a single family ranch home). Very responsive leading up to moving day. Took a few calls to confirm our moving date (within the 2 day window). The sales rep claimed our total would be within 5% of the estimate, but I had enough moving experience to be skeptical. The total was within $100 of my own estimate, so add a buffer to their estimate.We opted for a full pack. The Houston crew arrived around 9 am and wrapped up by 5pm. The Denver delivery crew arrived at 10am and wrapped up by 1pm. Pickup on Friday in Houston and delivery on Thursday in Denver. We were pleasantly surprised at the speed of delivery and all of our items were delivered in good condition.5/5 for both the Houston and Denver crews4/5 for the sales rep (Sean) who was very responsive up until I paid my deposit, gave an inaccurate estimate, was unable to provide pickup date confirmation, and "gave" a discount, but only on the inaccurate estimate.3/5 for dispatch who did not return calls/emails and needed to be hounded to confirm a pickup date (since I needed to arrange childcare and petcare for moving day)
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February 2023 by chaya junik
We just moved our uncles storage from Houston to NYC the experience was amazing and I will definitely be using them and recommending them in the future thanks Eli and Ben for all your help!
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February 2023 by J Dal
I recently used United Trust Van lines for my move and I couldn't be happier with the service they provided. The team was professional, efficient, and handled all of my belongings with care. They showed up on time on moving day and got straight to work, carefully packing up my things and loading them onto the truck. The whole process was seamless and stress-free, thanks to the expertise of the United Trust Van lines team.I was particularly impressed by the team's attention to detail. They made sure to wrap all of my fragile items with care and took great care to load the truck in a way that ensured all of my belongings would arrive at my new home safely. I also appreciated their friendly and helpful attitude throughout the process.Overall, I would highly recommend United Trust Van lines to anyone in need of moving services. They made my move effortless and I'm grateful for the exceptional service they provided.In addition to the exceptional service, I was also impressed by United Trust Van lines' fair pricing and upfront honesty. From the initial quote to the final bill, I found their prices to be very reasonable and in line with what I was expecting. They were also very transparent about their pricing and didn't try to sneak in any hidden fees or surcharges. This was refreshing and made me feel like I was working with a reputable and trustworthy company.Furthermore, the team at United Trust Van lines was always upfront and honest with me about the details of my move. They kept me informed throughout the process and were always available to answer any questions or concerns I had. This level of transparency and honesty is rare in the moving industry and it was greatly appreciated. I felt like I was in good hands with United Trust Van lines and I would definitely use them again for any future moving needs.
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February 2023 by Chris Miller
I chose this company b/c of good review ratings and based out of Texas but was so disappointed that I have to share this terrible experience. I was told I would get 20% off my entire move and did my best to "totally guess" how many boxes and things we would have. Who knows how many boxes they will end up with weeks before a move that you have to get a moving company booked by in order to find availability for the date you need?????? When the day came and boxes were counted my quote over doubled in price. Then was told I wouldn't get 20% off the extra, just the original quote. The guys that came to load our stuff did a good job of packing stuff but disassembled a ton of our things and went a bit overboard on charging us for boxes for this and that they claimed couldn't be loaded on a truck like they were. Then left our stuff somewhere out in the TX heat for 2 weeks so all that tape melted pretty much and has been a nightmare to get off of everything. We literally didn't hear a word from them for 2 weeks. Kept trying to find out when they would be to California with our stuff. Finally heard it would be sometime between Monday and Wed over 2 weeks after they loaded our stuff. Which btw was all loaded in a box truck. Then they tried to charge me $1900 for shuttle service that clearly stated $1100 on contract. Also charged me extra for for interior stairs that the contract stated were included. They let us know Friday night that our stuff would be there Sunday now instead of M-W. I was out of town and had to fly home early and we had to mess with getting a cashiers check over the weekend when our bank was closed. Different guys unloaded all of our stuff and didn't put ANY of the things the other guys disassembled back together. When I attempted to show them what the contract I signed with United Trust Van Lines clearly showed, they just refused to adjust the charges- this was some subbed out company United Trust Van just hires out btw. Because the guys at my house had bosses that had nothing to do with United Trust Van Lines. When I said I refused to pay all the extra charges the jerk in charge of the guys at my house berated me on the phone and then his guys just started throwing things and said they were just going to throw the rest of the truck in garage. It was all just unreal. I paid $15k and didn't even move a house full of furniture. We had one bed and one cabinet and the rest were boxes. All the boxes were destroyed and crushed. About 8 pieces of my wife's great grandmother's china was all broken and it was all ind. bubble wrapped and clearly marked FRAGILE. Fragile boxes were put into rooms upside down.It was a TERRIBLE experience and I would not recommend this company to anyone. Literally think it's a guy that sits in his room and subs all the work out to any yahoo that will take it. Guess others just got lucky with a decent company United Trust Van Lines (which btw is trying to play off the huge national brand of United Moving Vans) subbed out.
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February 2023 by Aaron Palmer
Eli, the broker at United Trust Van Lines, was extremely helpful in lining up a local trucker for a competitive rate for my office's move from Los Angeles to Tucson. He was also helpful in post-move communication when my company needed tax documentation from the movers.The movers themselves were quick and communicative, and everything was picked up and delivered on time and in tact.10/10 recommend.
