-
April 2024 by Lucy S
I went to this location for a last minute tax filing (definitely won’t wait until last day going forward). Line was pretty long but the staff here managed it pretty well! It only took about 20 minutes for me which is much much better than what I expected.
-
February 2024 by Josbriela Castro
I went to this location because I had some troubles with my change of address. A nice men told me that I needed to do it at the blue dutch door, it was just 8:30 am, I was the first customer there, and the lady that works at that door already have a bad attitude, she listened to my problem for 30 seconds and sent me to the other counter, in that counter they sent me back to the letter, this time she let me explained the issue and then I asked something and she laughed at my face like I was stupid, and then like she was tired she told barely responded my questions, but it was a wrong response because I called customer service and they told me a completely different thing. If you don’t like your job, just quick, but don’t be mean to the people or play with people’s time just because you want.
-
February 2024 by Natalie Suarez
There isn’t a week that goes by that my mail gets delivered to someone else or I receive someone else’s mail with the same 4 numbers of my address for different street name. Whoever is delivering mail in Deerfield community in Plano 75024 should be FIRED!!! They are obviously NOT CHECKING the mail before placing in mailbox. PLUS I put my red flag up for mail to be taken and they DO NOT pick it up. I am sick and tired of late mail as well.
-
February 2024 by Amanda H.
Was able to ship my passport renewal with ease.
-
January 2024 by Jordan Oliver
Lady working at the blue pick up door on 1/2/24 is as rude as they come. She had an attitude the second I walked up and would not let me speak for 5 seconds to explain my issue without interrupting me in a very degrading way.I understand if she had an attitude if I came in with one first, but I didn’t even say one word and she had already worked up an attitude. I also understand if there’s nothing you can physically do, but don’t degrade me and raise your voice at people who just came to ask a simple question! The mail system lost a very important document and somehow it was my fault. Gotta love itWhat I don’t understand is why such a miserable human being who can’t stand to help people is working in a customer facing role. I am not the only one she got an attitude with. Unfortunate that there’s nowhere else to go for help.So, just brace yourself. You’re going to have to stand up for yourself for asking a simple post question. Some of the worst service I have ever received.
-
January 2024 by cynthia kwon
I would give a negative review if possible. I visited the place TWICE for passport service. They are VERY disorganized, don’t hold any accountability for their faults, they can give RATS you know what if customers are not taken care of. Horrible customer service. I won’t ever be coming back. If you have options to go to a different facility, I would do so. Save yourself some trouble.
-
January 2024 by Demitrius Salinas
Absolute horrible service at the mail pickup she gave me attitude for absolutely no reason because she was upset with the woman before me and then refused to help me receive my mail. No clue what her name was but she was African American with braids and glasses.
-
December 2023 by Lyndsey Normand
Get the wrong mail everytime I pick up- asked to provide our information for a package drop locker - even our Address? Don't you have this its the PO box you put the letter into. Wrote it out told it was wrong handed it back...dirty looks, it was right. Unorganized, unprofessional, rude, and every trip to pick up mail is a crash course in how i would not want my own business to be represented. Do Better.
-
December 2023 by Krishnakumar Rajendran
Came for applying new passport and Janaki was really helpful and kind.
-
December 2023 by Maria Belgrave
I went to this post office a month ago to post my Christmas cards. I had domestic stamps which I had bought from ups. The little lady behind the counter let me use them with additional international stamps patiently explaining everything to me.All my cards arrived safely. Today I went again to post my domestic Christmas cards & dealt with the same lady. She was giving me some stamps & I asked her if she had any pretty ones because the overseas stamps were very pretty. She showed me what she had & I didn't like them. She kindly went at the back of the post office & got me some pretty,sparkly ones!! I didn't get her name but bothh times she has gone above her duty to help & provide outstanding customer service. Thank You for being Kind & Patient. ???
-
December 2023 by Matthew Goodwin
Complete mad house, I felt like i was in the dmv. Long lines, no urgency by staff, and understaffed. If we all ran our business like the government run their operations we'd be out of business.
-
December 2023 by Imran Sheikh
Ray who helped us at this location with the passport application was patient, professional and helpful!
-
October 2023 by Tammy Varghese
I moved to Plano in 2001 and I have visited this post office many times throughout the years. In 2020 I moved out by Little Elm and if I need to mail something I drive back to this post office in Plano off Coit and hedgecoxe Eric has been at the counter with his friendly smile and always so very helpful for many years. I wanted to say a thank you and say your service does not go unnoticed. Thank you
-
September 2023 by Sameer
Shauna at USPS located at 75025 hedgcoxe rd went above and beyond to get the package located and handed off to me which was hopping around between the neighboring postal codes for quite sometime
-
September 2023 by Katerine P.
Horrible customer service.. not coming to this one ever, for any reason. The people that work here is pathetic
