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January 2025 by Yasser Masood
Made a money order before, and came in and had another one made within minutes.
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January 2025 by Don T
Worst branch ever! Have had several issues over the years when depositing checks at this location. Multiple calls to this branch go unanswered during NORMAL BUSINESS HOURS ON A WEEKDAY. I guess they are all busy looking for new jobs for when this branch will inevitably close due to the ridiculously poor customer service. Take your business elsewhere. Perhaps a place that actually answers their phone and cashes checks. (What a concept!)
Response to owner (below): Are you kidding me? I'll provide that info to my NEW bank. Good luck!
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December 2024 by Jada
This location is very low on staff they have one person working on register while two ladies stand behind her and watch. I advise trying a different location if you’re in a rush and needing to do simple things. When it we my turn I then had to wait an extra 10-15 mins for what ever reason Julie and Olivia are always a big help
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August 2024 by Hamzah Hotak
Worse staff I ever experienced in Wells Fargo
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June 2024 by Vidhi B
Worst customer service ..& only 1 banker available to help & so many customers are waiting… I went to 2 Wells Fargo both of them have the same issue ..
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May 2024 by Jamie Gunn
Great location in Plano. It was an overall excellent experience. Nicely modeled location. Julia was above and beyond. She was Friendly, Professional, Knowledgable, and great attention to details.
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January 2024 by Michael Pechal
Callie was amazing and professional. The team here really cares!!
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January 2024 by Jason Flores
Horrible bank. Every time I go to this branch. This same lady always rejects my service request. You guys need to close this branch down.
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November 2023 by Cindy Saldana
This location is beautiful. Very clean and the employee's here were so welcoming. I was attended by banker Cade he was very kind and answered all my questions. Thank you so much. You are so awesome!
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November 2023 by Drew P
Don't mess with this bank! They've been closing people's accounts taking all of their money
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September 2023 by Maria g Arceo
Went to withdraw cash and teller took 30mins just to tell me she was unable to help me no reason given, worst service ever. Will be closing the account for sure. They need to invest in good customer for sure or they will be out of business soon.
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September 2023 by Lynn Barrett
This branch at Jupiter and Plano Parkway in Plano, TX has been going downhill for years. Today had to wait 20 minutes to get into my safety deposit box - no other customers in the bank. Apparently ONLY the branch manager was capable of letting me into the box and she was typing on her computer for 20 minutes, knowing I was waiting. She did not run out and let me know she needed a few minutes or acknowledge me in any way. When she finally came out, no apology or concern for me waiting - just asked me for my safety deposit box key. And even after I was done with the box, still no apology. She was not wearing a name tag but it was the branch manager on duty today 9/11/23 at 9:30am. I will call Wells Fargo Corporate today and make sure they take my complaint and make note of who was on duty. It's such a loser branch, horrible customer service and this is the 3rd time I've stormed out of there. Will be moving my account to my other bank.
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July 2023 by GoofyOWP
Interviewed here and other locations 20+ times just end up constantly ghosted and rejected even though I have plenty of cash handling and customer service experience
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July 2023 by Jacob Paulson
The new manager Callie here is great!
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July 2023 by Kenny Baker
Tried to add a dba to an existing account told me I had to have appointment in two weeks. I assume they will close branch soon a lot of turnover in last year. Regional banks are much better on customer service. National banks you are just a number. I even had to make appointment to close my 4 commercial accounts and personal account. Two weeks they will allow me to close the accounts and I will be done.
