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April 2025 by Lisbeth García
I am Latina and I have never been treated so well before in a place here in the USA thanks to a specific girl who speaks Spanish, she helped me in an unparalleled way, EXCELLENT SERVICE👏🏻
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March 2025 by akram anwar
The worst customer service ever and they don't care wow
The teller They don't have a clue about professionalism , I really wanna change my bank because of this customer service this location...
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February 2025 by Mark Patterson
This youngster they have working as an indoor teller must have ditched class all the way through the customer service lesson! Or maybe he's mad at his life partner, idk. I been cashing this customers check here for over a year now and everyone else was so nice and helpful. NOT TODAY! I hope this isn't a sign of what's to come. 🤔
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December 2024 by William Funk
Kaleb and Brissia helped me today. Amazing service. Thank you.
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July 2024 by William
My wife and I wanted to transfer fund from another account to open a new CD. Brissia said she has no time doing it. We have to set up an appointment. Asked her when would be next appointment available. She told us no appointment available in next two weeks. This branch was fully booked. We had to go to another branch. I went home and searched for an appointment and found out appointments are all open in next few days in this branch. All she cared was to get us out ASAP.
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July 2024 by Jean Arndt
Denise at this branch
⭐️⭐️⭐️⭐️⭐️
I tried using the coupon to open an account online. It was a no-go situation! The kind gentleman at the counter told me to try making an appointment on the app as the only person there that day was fully booked. The app wasn't having it. Denise saw that I was trying to do something on my phone (for a while) and asked if she could help. She set me up start to finish with SEVERAL issues I needed handled. Even though I rarely go to the bank in person, I'm bummed I'm moving away from this branch! I spoke with 3 of the 4 people there, and ALL 3 were really nice. I hope the regional manager knows what a delight Denise is. She's an asset to their company.
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July 2024 by Abid H
Horrible service
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June 2024 by Mayra Gonzalez
Terrible service
There is a girl who, just because she speaks Spanish, helps badly and doesn't do what you ask of her.
I can't put his name because he didn't have his name tag.
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June 2024 by Abid Hussain
Horrible service
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May 2024 by EL
Worse location in all of Dallas. The branch manager (Denise Chong) needs to be fired never met someone so unprofessional and unhelpful compared to any other branch location. Theres a reason why there are several complaints here against the branch manager. She needs to be fired, her name is Denise Chong avoid her at all cost.
Keeping Denise Chong as a branch manger will only continue to drag the reputation of Wells Fargo down. As a result of Denise Chong, my whole family will be closing their Wells Fargo accounts.
How can you work as a branch manager when you have zero knowledge of bank resource and lack clientele connection?
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April 2024 by EL (Alex)
Worse location in all of Dallas. The branch manager (Denise Chong) needs to be fired never met someone so unprofessional and unhelpful compared to any other branch location. Theres a reason why there are several complaints here against the branch manager. She needs to be fired, her name is Denise Chong avoid her at all cost.
Keeping Denise Chong as a branch manger will only continue to drag the reputation of Wells Fargo down. As a result of Denise Chong, my whole family will be closing their Wells Fargo accounts.
How can you work as a branch manager when you have zero knowledge of bank resource and lack clientele connection?
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February 2024 by Venkata Bhavana Praveen Pothuri
Don’t know how to do the multi currency transaction.
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December 2023 by Ron Burton
Been banking at WF since 1984. I went into this branch to find a line of 8 people. One teller and possibly the branch manager standing beside the teller but not attending another window to help any of those waiting in line. No other employees visible. I turned around and walked out. The branch approximately 1 1/2 miles away closed several months ago. Why would this branch be so short handed with less available branches to assist? This is the type of issue that will drive this 40 year customer to another banking institution. ?
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September 2023 by Dillon Bahe
Had account with bank for over 5 years. Went to deposit reasonable sized check from my mother. After being given an extra hard time about the amount of money I was trying to deposit , I can only assume from my tattooed appearance, the branch manager Meah, who had stepped in mid deposit, placed an additional hold on the check for “odd signature” as soon as I left. Fast forward two weeks, the money is available finally, and after the issues associated with merely trying to deposit it, I decided to wire it to an account of mine with another branch. Upon showing up to make this transaction, meah, the branch manager from before, again stepped in to do the wire transfer. After trying to tell me my newly issued ID (same one I deposited the check with two weeks prior) was invalid because the ID on the account from 2017 was somehow more recent than the id issued in 2022 (bank manager that can’t do math?) upon pointing out that 2022 was in fact, after 2017 we continued. Fast forward another 15 minutes, wire still incomplete, I ask if there’s a problem, as I see Meah is now analyzing an image of the previously cleared check from my mother on her computer. Specifically citing that she remembered me from the deposit, she then responded with “she was just doing her due diligence” which I guess is just profiling people based on how they look considering it was a cleared check that would have absolutely nothing to do with said transaction. At the end of it all with all the information given to her that she had required to complete the transfer, Meah informed me that the banks wire transfer systems were down for the day, but only at that specific location. I have not been this insulted by a professional individual in my life. Cant put your money in this bank and apparently can’t get it back either.
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September 2023 by A
Great environment and employees are helpful. Sandy is the best! We first went to her in July and her service is consistently excellent, we are always coming back to this location.
