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March 2025 by Olga Taylor
No drive through. No banker. Short staffed. Unhelpful and poor listening. Had to beg repeatedly for alternatives beyond finding another branch. Finally, an 800 phone number! Incompetence overload. Do not go here.
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February 2025 by بشرى بشرى
👍👍👍❤️
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January 2025 by C.R
The person in charge of opening accounts is not professional at all.
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October 2024 by Lisa Koci
So frustrating to come in to a bank and have only one teller. I understand that customer service no longer matters in the banking industry but they should at least be able to help customers in a timely manner. I’ve been here 10 minutes already, with no hope in sight. There are at least 4 other employees here, and it’s annoying.
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September 2024 by Christian “CHRIS” Del Cid
Took of work earlier to go get a transaction with a banker, showed up at 4:25 and welcome by a very rude lady name Mayra. Quick to say that they are busy if I don’t have an appointment.
Told her to find out first and explain that my process was going to be quick and willing to wait for next representative
But 2 minutes later she came out and said no, that it was not going to be possible because they closet at 5 pm.
Left the bank at 4:32
I’m sure they had plenty of time to help me but decided not to!
Will look for a new bank
Thanks to Mayra, hopefully Wells Fargo will talk to her on her rude behavior.
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July 2024 by Olga Yepez
There was no one at the bank to attend to it, only the manager and her assistant and they did not want to assist me because they had to call the bank to remove a blockage, their only appointment was at 9:30 and I arrived at 9. I wanted to close my account in this bank and get my money but how complicated it is
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May 2024 by Tiffany Newkirk
Jennifer Dzul was very rude. I attempted to make a simple transaction and she made me feel unwelcome. I will never come to this branch again to do business.
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May 2024 by Tiffany Pritchard
Jennifer Dzul was very rude. I attempted to make a simple transaction and she made me feel unwelcome. I will never come to this branch again to do business.
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January 2024 by Claire Z.
The banker I met is a racist.
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November 2023 by LaToshia Powell
Every time I enter this bank, it's to cash a check. And every time, there's only ONE teller and one window open. I'm here RIGHT NOW cashing my first paycheck from my new job and the teller just asked me have I ever thought about direct deposit. I told him I DO have direct deposit. He then turns my check facing me and gives me a look like 'What's THIS then?'
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November 2023 by Shing Li
Understaffed. Not the tellers fault but management. You can’t have 1 teller working rush hour at a bank. I’ve walked out numerous times from here.
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October 2023 by Light Streakzzz
This place seems understaffed, I’m sitting in line every time for 30 minutes waiting on someone to help me. Mayra Elliott, at the counter, is extremely rude. Whoever is managing this place needs to look into a different career because this particular branch is a headache every time…
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July 2023 by Veronica Perez
Worked customer service ever. The 2 lady’s today there doesn’t know nothingI was there for 25 min and neither of them could resolved me. In the end I left without solving and I went to another branch and they was able to solve me in 5 min.
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April 2023 by Eric K
Lady at the counter is beyond useless.Went in to find out where my wife’s replacement debit card is after it was supposedly sent overnight yesterday. The lady said they can’t help me with that and told me to tell my wife to call the 800 number. At this point she hadn’t even looked up the account or anything. I asked if she could go ahead and pull up the account to see what it showed, but she told me she would only do that for my wife. She then refused to believe that it is a joint account that both of our names are on, and is still refusing to take my card, info, or ANYTHING to look up the account.I also stated that I needed to make a withdrawal and she decided to ignore that. When I finally had enough of her uselessness and terrible attitude, I politely ended the conversation and began to leave which she then started mumbling things at me behind my back.100% do NOT recommend coming here for anything that you need help with.ATM works great and doesn’t have an attitude though.
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January 2023 by Matthew Cordell
Went here because it was closest to my house and my normal banker is 20 minutes away in Frisco. Guy I interacted with was a grade-A D-Bag. I have three companies with Wells Fargo and two mortgages yet the consumer banker I spoke with had no interest in assisting in the slightest. Had everything I needed resolved when I went to the Frisco location.
