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January 2024 by Kimberly Davis
They did a fantastic job on my carpet. I would highly recommend them.
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November 2023 by Oleg Vaso
Willow Floors is the store to go to if you need any type of flooring, from engineered hardwood to tile and carpet. I’ve had a great experience there. Carl Fox was knowledgeable and was able to help me find the floor for my budget. I will definitely use them again for my other flooring needs in the future.
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October 2023 by Ang Mata
I just updated one of my rooms to the luxury vinyl flooring. I am very pleased with the service that I received from Willow Floors. I finished product looks amazing. Communication was great and the workers were prompt and professional.
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September 2023 by Lauryn S.
I recently had the unfortunate experience of hiring Willow Floors for a flooring project in my home, and I must say that I am deeply disappointed and dissatisfied with their services. I initially worked with Nick, one of the salesmen, before working with the owner whose name I forgot. Both were terrible. From start to finish, the entire process was plagued with problems and subpar workmanship.Firstly, the communication with Willow Floors was incredibly poor. They were unresponsive to my inquiries and often failed to provide accurate timelines for the project. Their lack of professionalism and inability to keep me informed left me feeling frustrated and unsure about the progress of the job. In fact, they showed up and started the project then left and never came back until 3 weeks later after I called and emailed them repeatedly.Furthermore, the quality of the flooring installation was abysmal. The workers seemed inexperienced and rushed through the job. As a result, the flooring has visible gaps, and is uneven. It was obvious that they had not taken the time or care to ensure a proper installation.To add insult to injury, their customer service was appalling. When I reached out to express my concerns and dissatisfaction, they were dismissive and unapologetic. They refused to take responsibility for their shoddy workmanship and lack of communication, and offered no viable solutions or remedies to rectify the situation.In summary, my experience with Willow Floors was nothing short of a nightmare. Their lack of communication, poor workmanship, and abysmal customer service make them a company I cannot recommend to anyone. Save yourself the frustration and disappointment by seeking a truly reputable flooring company instead.
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April 2023 by Scott R.
After re-measuring several rooms for carpetting I waited 4 or 5 times for an estimate - rescheduled each time. The carpet estimate was OK. Hardwood too high. I suggested a smaller tile job to start. Never heard from them again.
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February 2023 by Grady Allums
We had our floors replaced with LVP flooring and had the face of our fireplace retiled in Dec 2022. Nick was very helpful with answering questions & obtaining the LVP sample we were interested in. Our installers, Amado & Sylvester, did a great job! We are loving our new floors & fireplace. We would definitely recommend Willow Floors for your flooring projects.
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February 2023 by S R.
Poor workmanship. They're priced lower than other local businesses, and that's their excuse for doing poor job. I won't recommend. Better to pay slightly more and get a hassle free job. Had to get the crew out 3 times to fix things and every time was done the same. I moved on and paid someone else to fix it. If you're looking for affordable work, this is it but you get what you pay for.
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November 2022 by Amy Cook
We just completed a full remodel on our first floor with a kitchen, 2 bathrooms, and so much more. Willow floors did a great job and I’d highly recommend them!
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September 2022 by JC L.
Did not use Willow floors to do actual work but I appreciate their honesty and feedback on an issue I had w my wood flooring. They were willing to offer suggestions for me to try out first before committing to spending a lot of money that could be a waste just to fix the problem. There were a few other competitors trying to charge me thousands of dollars to "fix" the issue. Thank you for your help!
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July 2022 by Corey Vaillant
Install was not done properly. When i notified Nick to let him know there was a problem, he told me "I did the work I was paid to do". Unfortunately, his pricing, in my opinion, does not give him a pass to do a shady job! If he didn't charge enough for the work needing to be done, then that's on him. I expect contractors to do work and to work professionally while on the job. Getting him to come back out to look at the floor that was not installed properly was like pulling teeth. I had to keep calling him to get a response. He clearly doesn't care . The floor his crew installed (LVT) is lifting due to improper installation and careless prep work of the floor below. It's a trip hazard and could hurt someone if they were to trip and fall. Again, he has no desire to correct the issue and has shown he really doesn't care about his customers. Sadly, I would NOT recommend using Willow Floors.
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June 2022 by Kim Nelson Moss
Willow Floors and their numerous installers helped to restore our home after #Snowmaggedon! We had already contracted them to add a room and do some remodeling; but before that really got underway, 2 pipes burst and much of the house was damaged. Through Willow Floors and their contacts, we were able to move into our new home 7 months after the pipes burst. They helped us work with the insurance adjusters, selecting materials, and coming up with alternatives when something wasn't going to make a deadline. We HIGHLY recommend Willow Floors. #dreamhome #nailedit #willowfloors??☕️
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April 2022 by Amanda S.
We had a flood in our living room last week and had to replace our laminate flooring. My husband and I thought we could DIY it, but after a quick attempt, we decided we'd better leave it to the professionals. I sent a quote request on Sunday night at about 11pm and got an answer right away Monday morning with a clear price on the job and contact information. We had a new living room floor by Tuesday morning! Nick was great at communicating, got back to me when he said he would, sent me an invoice via email that I could pay online. The cost was affordable and the team did a beautiful job on our floors. Would highly recommend this company and will be calling them again if we need any more help!
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March 2022 by Ann M.
Nick did an excellent job managing our hardwood floors. The crew also did a fabulous job of matching the new with the existing hardwood floors. We would definitely use Willow again. The prices were pretty comparable with other estimates.
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June 2021 by Srinivas Thota
We got excellent service. We shopped around before choosing willow floors for our carpet replacement. Nick not only match the price, but he beat it. We got some pretty good insights from him. He did not offer any quotes blindly, rather gave an accurate estimate after measuring the unit in person to reduce the carpet wastage before placing an order. He was honest and thoroughly professional.Also, we have got the quickest service that we never imagined it to be after shopping around. Everybody was asking for at least a couple of weeks for carpet replacement due to the shipping and installation team availability. However, Nick asked for a week, which is far lesser than his competitors in the market, but he got it replaced in less than four days after paying our deposit to our pleasant surprise a couple of days before our house warming event.Many thanks to the installer Jasiel Gandara and his colleague for working so hard over the weekend to get it on time and with minimal wastage. We can not thank Nick enough for the smooth experience. I recommend you to visit Nick when you are planning to do the floor for your home.
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March 2021 by Anthony P.
Very happy with dealing with Willow Floors. Nick was great to deal with and the installation was well done and thorough.
