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November 2023 by Daniel Perez
Cricket service is terrible in this area, I travel alot through here and we always have to power cycle our devices just to make and receive calls. Cricket is aware of this problem and continue to offer service. Do yourself a favor and choose another provider.
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September 2023 by Venus Luna
I'm so sorry to say that there is a white lady with a nose ring that is so rude she ruined the whole experience for me I will be switching companies just because of this lady I'll get her name and post it shortly i called and she wouldnt give of the name i assume its Amanda, of btw isnt ill glady change it it'd i get it no stars
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July 2023 by Sheila Gates
Don't care to much for the folks in there, just don't. They need some manners.
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February 2023 by Denise Ryan
Horrible service. Never can stay connected when using hot spot but sure does click my data a away. In the past 9 days I have spent more time on hold with cricket . Strange thing though I stay connected with them but not able to talk, text , or get on any sites but lovely cricket. Why is that
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October 2022 by Melinda Gonzalez
I walked into the store telling the sales lady that I want to buy & change my number to 210 & I bought a IPhone 11 and to change my number from 830 to a 210. But they didn’t let me pay it all at once. Had to make two transactions. When it was all done the sales lady gives me my new number. Gives me 830 when I ask for a 210 I asked for a refund couldn’t give it to me. She calling her boss asking for help! Did another transaction to get a 210 #. This is happening after closing time. We had left & notice we had NO PHONE SERVICE!!!!!! It’s a TERRIBLE Experience!!!! Went back the next day!! It was the same sales lady. So, I ask for my inconvenient y’all mistake can I get a screen protector.. They said NO!! Then, I said I want a refund I didn’t want the phone. But, little that I know I wasn’t going to get ALL any REFUND!!! I paid a total of 568.00 they kept 28.00. I was so upset! It came down to NOT Training the NEW Employees Properly!!! I WOULD NOT RECOMMEND TO NOT SHOP at this STORE!!! This just happened this week!!!!
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October 2022 by jaclyn holt
The young lady working was rude. She accessed my account without the account holder there, then sent me to get a transfer pin I didn't even need. When I came back she told me she couldn't access the account without husband there. She obviously doesn't know how to do her job as she had her manager on the phone the entire time walking her through everything.
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August 2022 by Warrior
Went in got the phones for our kiddos and out in 30min. Awesome customer service..
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July 2022 by Diann Sheldon
These Ladies are awesome and go above and beyond too help you. Diana is great! Would not go too any other store. Better phone service than Verizon. Verizon said we would have good phone service here in Pleasanton all lies. Use Cricket!!!
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July 2022 by Bobby Seguin
I don't know I don't use them I sure they are ok
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April 2022 by Cindy Houser
I hate to even go in this place !The people they have working the don't know what thay are doing !They always say they can't do something if your having trouble just there to get a pay check !
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March 2022 by V. D.
Diana did and amazing job!! She was so very busy and kept everything straight and pleasant. She was helping like 3 people at once! We were in and out of there as soon as she could get us. She made sure to acknowledge other customers and let them know that it would be a wait because of how busy it was. It was very very easy with her help and we got exactly what we needed. Switched from AT&T and got two new phones for under $400 total. Thank you Diana and thank you Cricket!
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January 2022 by Kenneth Hettich
They are always friendly, professionally knowledgeable, thorough, exceptionally courteous, and very pleasant.
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November 2021 by Alicia Rodriguez
They're so nice and try to help you, not brush you away with a number to call, like other's do.
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November 2021 by Angry Frog
I love to be able to connect! These folks are awesome ?.
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September 2021 by Yolanda Salazar
Took care of eeverything
