-
November 2025 by jessie James
Not very good at customer relations
-
October 2025 by Louie Martinez
Nicole Benoit provided awesome service. Quick opening of a checking account.
-
October 2025 by Rayme Corona
Nicole was very knowledgeable. Highly recommend her.
-
October 2025 by Alpha 1/2 Game
My bankers at this location are very knowledgeable and courteous and they treat me like family
I refer all my friends and family members to my bank because I know they'll be well taken care of
-
August 2025 by Mary McKay
I waited in line for 10 min at the FCB in Pleasanton to then be told, very rudely, that I could not deposit money into my own checking account. Nothing else was explained and the teller completely blew me off. I’m not sure if it was laziness or incompetence.
It was unprofessional, rude and poor customer service.
-
July 2025 by Joann Garrison
Have been using this bank for years, have never had any problems with them. Most of the staff are very friendly and helpful.
-
May 2025 by Vernon Clifton
Very friendly and helpful
-
December 2024 by Nancy D. Gass
Always willing to help me with problems I can't figure out and willing to fix it for me and show me how to do it next time
-
March 2024 by Richard and Charlene Amacher
Visited bank on Saturday. I'm from Arizona. Didn't have an account with this bank. I had $400 in 20s and asked if they could give me larger bills. Answer was "NO". While traveling any bank I went to helped me out. Even if I didn't have an account with them. I think its called "good will and great customer service".Shame on you. Now I know where not to Bank.
-
October 2023 by James Krik
Friendly and excellent customer service and great hours of service! Definitely recommend!
-
March 2023 by Steve Martinez
Staff is friendly and cool to talk too plus had to come open a bank account 3 times but they were very nice about it.
-
March 2021 by Viviana Alaquinez
Close to early
-
November 2020 by Tascha Tournay
HORRIBLE...Notary kept waiting then scanned simple Medical POA for "Approval". Then denied request...this took almost 1/2 hour! Medical Request to have DIL handle decision making...Since a Notary is Simply Verifying Signers are who they claim to be I am Angry there even interjecting into my business...Given this us a pandemic I am Amazed they wouldnt be more intune to my needs...and To OFFER A PAID NOTORY WAS DISGUSTING....SHAME ON Y'ALL
-
September 2020 by Mishka Wild
They are way too slow! Talking to each other and doing everything at an snails pace.
-
August 2018 by Jae Nulton
Perfect customer service and amazing business hours. Loan process is super easy, online banking always works great. Staff is always friendly and available to answer questions. The only issue I have ever had is long wait times/lines a couple times per month.
