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March 2024 by George Peek
Horrible $30 meal....store extremely dirty...water on floor with no signs, just a yellow bucket...no counter service until we asked to order.. ..counter help had hair hanging out of hat and kept pulling up pants (belt maybe?)...food took forever and Manager (blue shirt) was actually eating, while behind counter and handling money and customer food...that's 100% disgusting.and unacceptable....Will not be returning even though we do support local business....
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March 2024 by Megan Wright
I hate writing this but I’m tired of my orders being messed up. I love golden chick and I understand a mistake or two happens every now again and that’s fine. We’re all humans. But messing up, losing my order or items missing from my order every time I go is exhausting cause I drive almost an hour away to get home because I just work in Pleasanton. Please do better. Food is great and manager is nice, but some better procedures need to be put in place to do better by the customers.
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February 2024 by Dano and Wendy Kephart
I got food poisoning here 3 times!! Ok so I love golden chick here in San Antonio, so I go here out of habit. When I have a bad experience I like to give a place another chance after 6mnths . But this was the third and final time. My husband and I are sick as a dog again. I don't know what they are doing wrong or if the chicken is old or what, but each time I've gotten sick at this particular Golden Chick. It's so disappointing .
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January 2024 by phillip adcock
I have given this location many chances but each time the service is awful and the food is subpar. They take the menu as a suggestion and rarely have items available and when they do you wait 30 minutes just to get the wrong order. The staff do not care and laugh about messed up orders and missing items.
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January 2024 by Christopher Hopper
I love Golden Chick, but this particular location was bad! Good service! Bad food.
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January 2024 by Richard Mccarter
The food is great, service not good at all. Went thru the drive thru for a side of poppers and 2 rolls. Waited 30 minutes to get my food. Got to my room poppers only, no rolls. Obviously this place is lacking in the management department..
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November 2023 by Dum
And his crew are so happy to be there and it shows. Great environment. Fast food and my impossible kid had so much fun.
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November 2023 by Val Ann
The GM Carlos and his team at Golden Chick in Pleasanton, TX are awesome. I enjoyed their cheerful personalities. They went above and beyond to serve me after I've had a long day. Their service is great and the atmosphere is very welcoming. I forgot to add that the food was hot and delicious. Thank you and God bless each one of you. Happy holidays!
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October 2023 by Odra Noel Rodriguez (Odie)
Yesterday I visited this location to give them a 3rd and final chance to see if I would continue to buy fried chicken from them. The food is good I will give them that what was lacking was the woman at the drive thru that made it seem like you were bugging her and to hurry up and order. Yesterday was a new guy and he was very polite and had a good attitude. I ordered my breast and wing 2 piece and even told the guy I appreciated his good customer service. Well whoever packed my food doesnt know their chicken pieces. So sad. I got a thigh and wing. Hopefully they will fix the issue. Sometimes I wonder if the same people own the Pizza Hut and BK in Pleasanton because these places are all lacking in customer service. I do not recommend this place!! I'll be going somewhere else to spend my hard earned money.
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October 2023 by J Dub
Tenders were kinda hard like they were from lunch... tough to chew. Didn't get my spicy as I asked and missed the 2 jalapeños I asked for 2x... either the tea, water or tea maker makes the tea taste funny..... come on guys and gals... it can be better.
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October 2023 by Julie Aucoin
Fast and friendly service. The food was good. The whole place was clean and nice.
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September 2023 by Briana P.
Don't waste your time at this location! This is the second time I've tried ordering some baked rolls aside from my food, and they say " we are low on rolls " I'm paying for them so I should be able to buy them but they won't sell them to me because they are low which doesn't make any sense. Never going back again!
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September 2023 by Linda Cordova
One person serving the line, waited 45 minutes for my order. Food was cold, horrible service since new ownership took over this chain in
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September 2023 by Margie Rosa
I came through the drive-through today and spent over $61. I ordered chicken and fish and the fish is hard and disgusting and cold. The whole grill was soggy and the chicken wasn’t even warm. This place used to be delicious and now it’s just disgusting.
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August 2023 by Rudy Rodriguez
Pleasant, professional, and a very knowledgeable crew.Menu is diverse and full of really delicious food.Was 100% pleased with my dinner choices, and I will probably return very soon for more delectable food.
