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July 2023 by Jerrica Calderon
The transaction started out great...Customer service was awesome upon renting the cart. However when we returned it we got the exact opposite. The man whom I assume to be the manager or owner rushed up to the cart before we could even get our belongings together, flipped up the seat to check the gas and said I didn't top it off. It was about a quarter inch below where it should have been. I explained to him that I was having trouble doing so because the gas kept shooting and spilling out. No understanding and no tips on maybe another way to approach it...just a not my problem look and sent us back to the gas station to figure it out. Upon returning, I wanted to get a video of the cart as proof that there was no damage to the cart and that the gas was where it was supposed to be upon return. The same man stood back staring and continuously laughed at us from a distance like a child! I wouldn't take another cart from that man if it was free! You sir, need to grow up and hone your customer service skills. Politeness goes a long way and it wouldn't have cost you anything to take a minute and help us figure out a more efficient way to add the gas without all the spillage. You instead chose to act like a mannerless child and in the process lost the business of multiple families.
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July 2023 by Jaison Shea
My family and I rented a cart from Tarpon Carts and everything went perfect until I dropped the cart off. We had driven the cart for a few days and returned it with no damage and a full tank. When I dropped the cart off the owner and his wife just told me that I was good to go without checking the cart. Well, 2 days later I received a $500 charge on my card. I called Tarpon Carts and they told me that I had damaged the cart and that the owner would call me back, which he never did. I know for fact that we did not damage the cart. This company is very dishonest and feeding on family’s hard earned money by creating fake damage charges with no pictures or evidence to prove. There are plenty of other cart rental places on the island. I would highly suggest going anywhere but here. If you do by chance, make sure that you take pictures upon receiving the cart and again before drop off. Also make sure you walk around with one of the employees to ensure everything is fine. I would highly recommend going to any other cart rental company on the island. Hope this helps anyone looking to rent a vehicle for the beach.
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June 2023 by Sarah K.
I placed a reservation for July 1 through 3, returning on July 4. The morning of July 1, my daughter became sick with COVID and I had to cancel my entire weekend. I called to cancel, and their policy is NO REFUND unless they are given a 72-hour notice. I made the reservation on June 30, and there was never a 72-hour window for the notice of cancellation. I do not recommend this company.
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April 2023 by Heather Hattersley
Service was great, friendly and accommodating. Cart worked as expected. Bluetooth speaker was great! Had so much fun. Would rent from them again.
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March 2023 by Paige Hoskins
It was great they have the best staff and a awesome helper named Paige!
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February 2023 by Angie Marie Rodriquez
Great carts and plenty to order for the day. We paid $100 for 24 hours and had a blast. Their customer service was great too!
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August 2022 by David Pederson
Great golf carts. Thought the price was spendy. But no problems with the cart.
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July 2022 by Kevin Spenisis Long
BE CAREFUL. THEY HAVE PUT OVER 30 CLAIMS AGAINST PEOPLE'S INSURANCE. THESE GUYS ARE FRAUD. HE WILL TELL YOU TO YOUR FACE THAT EVERYTHING'S COOL, THEN WILL PUT A CLAIM ON YOU EVEN WHEN IT ISN'T YOUR FAULT. GOOD LUCK.
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March 2022 by Texas Mamaw
They have pretty reasonable prices to rent golfcarts. We got a 6 seater for $200 for 24 hrs. You also get a free bag of ice with your rental!!
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January 2022 by Aimee Morgan
We chose Tarpon because their Rad E Bikes are superior to the other rentals available. Maddie was helpful to us and we chose to rent the next day right before closing. The bikes worked well and as expected. We planned a 24 hr rental but by 3:30pm we decided we were having too much fun to return them. I called and asked if that was ok and it was no problem. We enjoyed their customer service and everyone we met including the two children who were “employed” and cleaning carts/bikes were great. Mr. Leroy was on hand and very involved. We returned the bikes the following morning and had a high speed chase run through the lot next door!! We all bonded over that. Thanks Tarpon for the Dum Dums, doughnuts, and drama free rentals.Enjoy the Conecuh.Jeff & Aimee, Alabama.
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December 2021 by WW P
What a wonderful experience and what wonderful people! I contacted Deanne, the General Manager, via email requesting availability and pricing. I received a reply with both within the hour. I was assured we would not have a problem with availability and she was right. We had rented from others while visiting Port Aransas in the past and could not get a response via email or return phone call. Tarpon is the epitome of Customer Service and will have our business for our future visits. We recommend them highly to anyone for the cart rental needs.
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November 2021 by Debra B.
We went down for the SandFest 10/21. Great cart. No problems at all. Easy checkin and checkout. Very easy to drive. I will rent from them again. Thank you to the two girls who helped us. Very friendly and professional.
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October 2021 by Melanie Rose
Really fair pricing, great inventory, incredibly friendly and helpful staff! Also, if you’re staying at Pioneer RV park they will take steps to cover their “advertisement” (which honestly is just a tasteful business icon).
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September 2021 by Scout Pels
My favorite place on the island to rent golf carts!!!! I LOVE Tarpon Carts, they have some of the greatest service and nicest carts! We came down on a busy weekend without a reservation and they were the only golf cart place on the island that could help us. It’s a small little business so you seem taken care of from the start. They had no issue helping us on such a busy Friday even though we didn’t call ahead or make a reservation. Deanna and Maddy were working the front desk and they were some of the kindest women we dealt with on the island all weekend- they didn’t treat us like “annoying tourist” we felt so welcome and right at home! We even got free bags of ice with our rental (loved that little touch)!!!! We will be coming back to this place forever!!!
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September 2021 by Danielle Mitchell
Deanna is Amazing! Wonderful customer service. We have gone to her ever time we have gone to Port A!
